Next Gen Mobility Reviews 

276
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 183 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, very rapid delivery times, and the reliable, family-owned business approach overall. Many consumers highlight the truly outstanding customer support, noting that staff members are exceptionally responsive, friendly, and always ready to assist with any inquiries. Though some customers experienced occasional hardware glitches or delivery delays, reviewers consistently noted that support was extremely quick to help resolve problems successfully. People also mentioned that receiving clear tracking updates and friendly communication made the entire purchasing process completely smooth despite encountering minor unexpected setbacks.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, praising responsive support agents,... See more

Service

Users describe positive interactions with service, highlighting fast and professional support along with... See more

Staff

People report positive experiences with staff, highlighting quick replies, helpful support, and responsive... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders arrive quickly and on schedule,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a brand-new unicycle from Next Gen Mobility, and just a few days later it tumbled down the mountain and was damaged quite badly. Rob was incredibly responsive and supportive, helped me get... See more

Rated 5 out of 5 stars

Love the business is family owned and locally operated. This is the first e-bike I’ve purchased and it was hand delivered and assembled at no extra cost. Unfortunately we had some mechanical teething... See more

Rated 5 out of 5 stars

Next Gen Mobility Delivers! Great experience and superb customer service. You receive what you paid for in a timely fashion. All packaging is properly done. And if you have any questions Rob is... See more

Rated 5 out of 5 stars

Absolutely flawless experience from start to finish. Shipping was surprisingly rapid. Less than seven days from order to my doorstep. Packaging was thorough and protective, received wheel hundred per... See more


4.9

Excellent

TrustScore 5 out of 5

276 reviews

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4.9

All reviews

(276)

152 reviews in the last 12 months

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Rated 5 out of 5 stars

It was a pleasure doing business with…

It was a pleasure doing business with NexGen Mobility. I got the wheel I wanted at a great price. Time frame estimate for backorder product was accurate and EUC arrived promptly. Overall excellent experience.
Thank you NexGen Moblity.

September 30, 2026
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Rated 5 out of 5 stars

The speed of the delivery was expedited…

The speed of the delivery was expedited do to the change of warehouse location to Arizona , the delivery was so much quicker than I expected it to be and that was a welcome treat!

Thanks NEXT GEN and it goes without saying the wheel is amazing!

September 29, 2026
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Rated 5 out of 5 stars

Great prices and even better service

I bought a brand-new unicycle from Next Gen Mobility, and just a few days later it tumbled down the mountain and was damaged quite badly. Rob was incredibly responsive and supportive, helped me get the parts I needed, and helped me through getting it fixed up.

Since then, I’ve ordered quite a few other things from him. He’s always just a phone call or text away; his prices are very competitive, and his service is fast. He’s been genuinely great to work with, and Next Gen Mobility is now one of my go-to places for anything EUC-related.

August 31, 2026
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Rated 5 out of 5 stars

Good choice of very interesting things

Good choice of very interesting things, my Item (Beidou: Leaperkim LED Handle Kit) was sent quickly, delivery fast, and like point dot - the shipping is free. Such a pleasure!
The Beidou LED Handle Kit is exceptional beautiful very bright set, I'm really happy with it!
P.S. One of the handles doesn't have thread on one side, this is kind of problem but I'm happy otherwise.

August 29, 2026
Rated 5 out of 5 stars

Above and beyond!

Above and beyond, super fast and responsive, as always!
Next Gen has been by go-to for years now and their customer service always delivers beyond expectation!

August 28, 2026
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Rated 5 out of 5 stars

Great wheel

Great wheel, arrived earlier than stated with a solid pad + seat setup for free. Love nosfet and next gen, the wheel was ready to ride from the box.

August 29, 2026

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