This is a scam. I thought I was renewing my Paramount account. After clicking the confirm button this page came up about prime Defender. They are going to charge my card every month for something I do... See more
Company replied
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Review summary
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Was looking to open a Costco online account it takes you to a sign up page. They ask for my card # and said thanks for your order. Costco was at the top of the page so of course i thought it was the... See more
Company replied
I used a QR code on a legit Parking Kitty sign in Portland, OR, to download their (Parking Kitty) app to pay for parking. The QR code took me to Prime Defenders. I filled in my card info and hit send.... See more
Parking kitty app at the Portland zoo. Got scammed into a monthly charge when you think you’re just paying for parking. Disputed both charges and now have to get a new card to stop recurring payments.... See more
Company details
- Parking Lot
- also in
- Software Company
Contact info
United States
- complaints@primedefender.com
- primedefender.com
1.5
Bad
29 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 34% of negative reviews
Typically replies within 1 week
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Was looking to open a Costco online…
Was looking to open a Costco online account it takes you to a sign up page. They ask for my card # and said thanks for your order. Costco was at the top of the page so of course i thought it was their site. T
hought Primedefender was their online protection. Thinking i didn't place an order yet made me specious so i checked my credit card and there was a charge for Prime Defender.I blocked my card and worked with the credit care company for a new card and they cancelled my old card. Costco said anyone using there name is fraud so now i have to contact the fraud company and report it.
September 28, 2026
Unprompted review
Reply from Primedefender
We’re sorry to hear about the confusion and frustration you experienced.
PrimeDefender is an independent digital security service and is not affiliated with Costco. Our signup process identifies the PrimeDefender service, the subscription being purchased, and the applicable pricing before a subscription is completed.
We take reports of customers encountering our service while attempting to access another website very seriously and would like the opportunity to review what occurred in this case.
Please contact our Customer Support team at 1-855-718-7363 or service@primedefender.com so we can locate your account, review the transaction, and assist with any cancellation or billing concerns.
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A charge of 49,71$ came from Prime…SCAM
A charge of 49,71$ came from Prime Defender. com !! what is that? checkon Google i contacted them, they asked to pay 5$ to speak to a thech !!! Kidding ?? Youy acharged me 49,71 already and now you want more money ??? SCAM !!!!! Be Careful SCAM !!! I had to cancel my card with my bank !!! But Who are They???/
September 9, 2026
Unprompted review
Reply from Primedefender
We’re sorry for the confusion and frustration this caused.
PrimeDefender does not charge customers $5 to speak with a technician or to contact our Customer Support team. Our support is provided at no additional charge. Based on what you’ve described, it appears the $5 request may have come from a separate third-party service encountered while searching online.
We’d be happy to review the PrimeDefender charge, confirm the status of your account, and assist with any refund or cancellation concerns. Please contact us directly at 1-855-718-7363 or service@primedefender.com so our team can assist you.
I was filling out information on CVS…
I was filling out information on CVS account and some how prime defender inserted itself. I had no intensión of doing business with this company
August 27, 2026
Unprompted review
Reply from Primedefender
Thank you for bringing this to our attention. PrimeDefender is a separate service and has no affiliation with CVS, so we’d like to better understand what you experienced while using your CVS account.
PrimeDefender does not insert itself into third-party websites, and customers are shown the PrimeDefender service, pricing, and subscription information before completing a signup. If you can provide any details about what you clicked or saw immediately before reaching PrimeDefender, we’d appreciate the opportunity to look into this further.
We’d also be happy to review your account and address any charges or subscription concerns. Please contact us at 1-855-718-7363 or service@primedefender.com so our team can assist you directly.
This is a scam
This is a scam. I thought I was renewing my Paramount account. After clicking the confirm button this page came up about prime Defender. They are going to charge my card every month for something I don't want. Paramount just lost a customer also.
August 25, 2026
Unprompted review
Reply from Primedefender
We’re sorry for the confusion this caused. You mentioned that you thought you were renewing your Paramount account when you encountered PrimeDefender. PrimeDefender is not affiliated with Paramount, and our advertisements clearly identify the PrimeDefender service, product, pricing, and subscription details.
If you received an email that you believe led you to PrimeDefender while attempting to renew Paramount, we’d appreciate it if you could send us a copy or screenshot. We’d like to investigate the circumstances and determine exactly what occurred.
We’ve proactively located your account and issued a full refund. Please allow 2–4 business days for the refund to be reflected on your credit card.
If you have any questions or can provide a copy of the email, please contact us at 1-855-718-7363 or service@primedefender.com.
This is a total SCAM
This is a total SCAM! Somehow they manage to insert themselves in the parking payment process/transaction. I thought I was paying for parking and next thing I know, I am signed up for PrimeDefender! On Saturday, I was charged $19.45 while attempting to pay for parking in Atlanta with PMUSA (ParkMobile). I can't! So frustrating and mad irritating to have to now take time out to dispute.
August 22, 2026
Unprompted review
Reply from Primedefender
We’re sorry for the frustration this has caused. We want to clarify that PrimeDefender does not insert itself into ParkMobile or any other third-party payment process, nor do we advertise through pop-ups on third-party billing or payment pages.
All PrimeDefender advertisements are clearly identified as advertisements, and our signup process clearly displays the PrimeDefender name, product, pricing, and subscription details throughout the process.
Since what you’ve described is not consistent with how PrimeDefender is advertised, we would appreciate any additional details or screenshots showing where you encountered PrimeDefender while attempting to pay for parking. This will allow us to investigate exactly what occurred.
For assistance with the $19.45 charge, please contact us at 1-855-718-7363 or service@primedefender.com, and we’ll be happy to resolve this issue.
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I was trying to pay for parking at…
I was trying to pay for parking at Rainbow Park in Whistler BC. I thought that this QR code was just a part of the process to pay for parking, but then it declined my one card (tap and pay) on my phone. Grabbed my actual physical card and paid for parking. Didn't think anything of it, until I was looking through my CC statement. Saw a charge for ~28$ for "Primedefender.com" and couldn't figure out what the heck it was? Contacted my CC company to dispute the charge. They immediately refunded me the charge, then canceled my card and are sending me a new one. Total scam. What a shady company/business. This company needs to be shut down. We should also be able to give a 0 star rating.
August 15, 2026
Unprompted review
Reply from Primedefender
We’re sorry for the frustration this caused. We do want to clarify that PrimeDefender does not place QR codes at Rainbow Park or insert itself into the parking payment process. Our advertisements are clearly marked as advertisements, and the PrimeDefender name, product, pricing, and subscription details are displayed throughout the signup process.
Since you mentioned scanning a QR code at the park, we’d really appreciate any additional information you can provide about it, including a photo of the QR code or sign if you happen to have one. What you’ve described is not how PrimeDefender is advertised, so we’d like to understand exactly what happened and investigate where that QR code directed you.
If you’d like to discuss the charge with us directly, please contact us at 1-855-718-7363 or service@primedefender.com, and we’ll be happy to help.
Attempted to join Uber Canada
Attempted to join Uber Canada. Followed prompts on Uber page, put in cc info. Uber declined the card. The next day I had a $27.00 charge on my Master Card. Somehow Prime Defender pirated the card number and charged my card. On calling Mastercard . the charge was removed and my card was cancelled as it was compromised. Now waitiny 5-10 days for new card to arrive
August 13, 2026
Unprompted review
Reply from Primedefender
We’re sorry for the frustration and inconvenience this caused. We want to clarify that PrimeDefender does not have access to Uber’s payment process or customer credit card information, and we do not obtain or “pirate” card details from Uber or any other third-party website.
All PrimeDefender advertisements are clearly identified as advertisements, and our signup process displays the PrimeDefender name, product, pricing, and subscription details throughout the process.
Since you believe this occurred while attempting to sign up for Uber, we’d really appreciate any additional details or screenshots showing where you encountered PrimeDefender. What you’ve described is not consistent with how our service is advertised, and we’d like the opportunity to investigate exactly what occurred.
If you’d like to discuss the charge with us directly, please contact us at 1-855-718-7363 or service@primedefender.com, and we’ll be happy to help.
SCAM ALERT
SCAM ALERT. I'm not sure how they get your banking information but these guys just take money out of your account and then tell you that it's going to take so many business days to return your money that they took without your permission.
August 12, 2026
Unprompted review
Reply from Primedefender
We’re sorry for the frustration this has caused. We would be glad to review your account and the charge with you directly. Please contact us at 1-855-718-7363 or service@primedefender.com, and our team will be happy to assist.
If a refund has already been issued, it is standard for refunds to take approximately 2–4 business days to be reflected back on your credit card, depending on your card provider.
This company charged my credit card for…
This company charged my credit card for an amount I did not authorize. My bank will deal with it but they now have my credit card info so I may need to cancel. I was trying to pay for a parking ticket. If I could give a 0 star, I would.
August 10, 2026
Unprompted review
Reply from Primedefender
We’re sorry for the frustration this caused. You mentioned that you encountered PrimeDefender while trying to pay for a parking ticket, and we’d really like to understand what happened.
Our advertisements are clearly identified, and the PrimeDefender name, product, pricing, and subscription details are displayed throughout the signup process. If you have any additional details or screenshots showing where you encountered PrimeDefender, we’d appreciate you sharing them with us. What you’ve described is not consistent with how our service is advertised, and we’d like the opportunity to investigate.
Please contact us at 1-855-718-7363 or service@primedefender.com, and we’ll be happy to review the charge and help resolve this for you.
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Was trying to pay for parking on…
Was trying to pay for parking on paybyphone in Oceanside CA and this asked for my CC information like I was paying for parking. Once I put in my info pop up to download their app and saw ab immediate charge on my account. I was simply trying to pay for parking. They start with the pay page and don’t show that you are on a third party site. Super deceptive
July 30, 2026
Unprompted review
PrimeDefenders.com are SCAMMERS - stay away
Asbury Park's municipal parking app has a pop up of primedefender.com making you think you're paying for parking but you're paying for a subscription service that doesn't bill you until a month later when you are most likely not expecting it. You have to call them directly to cancel and they will easily give you a credit and cancel the subscription but really, poor, poor, poor.
July 29, 2026
Unprompted review
Scam
Scam , I went looking for a parking app called Honk and ended up filling out a form that I thought was the Honk app, extremely shady and misleading. Now I need a new bankcard.
July 25, 2026
Unprompted review
It should be a 0 but had to put 1 to…
It should be a 0 but had to put 1 to put any comment with it. It's a scam ,you don't even have to give them your cc number they will get it out of your information on file. I dod not give them anything nor did I go into their site at all. I have no idea how they got my information. Frauds. Scammers.
July 16, 2026
Unprompted review
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Went online looming for a “ park…
Went online looming for a “ park smarter app”. Redirected to their site. I was in a hurry and Gave my cc info. My credit card contacted me about the transaction and I realized it was a scam. Had to have a new cc issued.
July 13, 2026
Unprompted review
I failed for the same trick ad…
I failed for the same trick ad everyone. I’ve tried to download kitty apps for Portland, OR. Needless to say.. I have a new credit card coming. This is a pure SCAM!!
June 30, 2026
Unprompted review
I have to put at least 1 star in the…
I have to put at least 1 star in the review. I spent 5 days in LA, didn't subscribe to anything and over a week home they try to charge my card. Total scam.
July 10, 2026
Unprompted review
Careful when you're parking, this skunk named Primedefender is lurking.
I experienced the same issue that others state on this site. I called to dispute the charge and American Express knew about this and how awful Primedefender was to work with.
July 9, 2026
Unprompted review
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Parking kitty app at the Portland zoo
Parking kitty app at the Portland zoo. Got scammed into a monthly charge when you think you’re just paying for parking. Disputed both charges and now have to get a new card to stop recurring payments. So annoying!
June 5, 2026
Unprompted review
If I could give a lesser rating
If I could give a lesser rating, I would. I never signed up with them and yet my bank notified me of possible fraud. They attempted to submit a charge of $9.95-
July 8, 2026
Unprompted review
This site is a simple scam
This site is a simple scam, I wanted to down load Google Wallet, and then wound up on a screen that said I needed to input my card info and would NOT be charged. They immediately charged me for their service, I had to jump through hoops to back the charge off.
June 30, 2026
Unprompted review
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