GOTRAX Reviews 

The charger is getting extremely hot. Contacted support with no answer. Cherry on top, the parts are not refundable.

It was very easy to order the scooter and it arrived pretty quickly. It was extremely easy to unbox and set up and I was riding it in no time and it's a terrific product. It looks great, rides great, and so much fun. It feels very high quality.

Don’t buy anything from here if you think you may have to return it. There is no possible way to send it back.

fast service. Easy to install

Had problems getting the scooter to accept the passcodes. After several back and forth emails the warranty department finally got me back riding. Although responses are delayed, they were able to take care of me.

Gotrax staff very responsive and I love the scooter!

Had a very positive experience and was able to get the exact part for my daughters scooter I was looking for. No issues with the fit. They also offered free shipping which was nice.

As of now we still haven’t received the order for my grandson‘s scooter. The order was placed on October 5 and as of October 13, we still haven’t received the order very slow

I ordered a charger and a charger port cover up on 10/05/2026 for my child scooter and still have yet to receive it or any update on it!!! I want a refund!!!

I got what I ordered 6 days from the time I called. I called the number in my owners manual first.
They gave me a 10% discount code and referred me to gotrax.com.

I still haven't received my product

It is tough trying to be a dealer/service provider for GoTrax. More often than not the parts I need to fix customer scooters are not available. Dealers need a portal to order and they need access to parts That are commonly broken but not easily found. I really don't understand how/why parts are so unavailable to us with absolutely no timeline available.

5 stars is nothing compared to the GOTRAX service that Darren provided to me. All the problems and even more were solved quickly and efficiently. It's magical! Many thanks to the whole team and especially to Darrell. 10 stars!

Defective products. Very difficult to call anyone.

They have a phone number with people that just tell you to email support.

But when you email support its a very slow process. Nothing gets done.

Im a dealer in Tucson who has bought $15,000 worth of products and they treat me like garbage.

The funny thingvis as i could have sold 4 times this amount if they actually had somewhat normal customer dealer service.

Be very careful with this company.

They do the bare minimum if your lucky.

Another disappointing experience with GOTRAX

I’m still dealing with the same unresolved issue with my GOTRAX G2 replacement handlebar. I placed my order on September 20th and I still haven’t received my package or a clear resolution. I was told my order was held because of an email from Wyllo that I never received, and I’ve been trying to get help ever since.

It’s frustrating having to chase customer support just to get a replacement part I ordered and paid for. I want my handlebar shipped and a proper update on what’s happening.

I hope GOTRAX takes this seriously and finally resolves my issue. Until this is sorted out, I’ll continue writing bad reviews about my experience so other customers know what I’ve been dealing with.

I bought a GOTRAX Approach e-bike on September 13 2026. During the first week, I noticed three issues with the bike. I recorded videos, took photos, described the problems, and submitted two claims about 3–4 days apart. It has now been about two weeks since I submitted them, and I still have not heard back from GOTRAX. I’m disappointed, especially because I also paid for a 2-year product protection plan.
On the positive side, I appreciate that GOTRAX makes decent quality e-bikes at relatively affordable prices. However, it is disappointing that the customer service didn't contact me so far. I don’t know why nobody has contacted me yet maybe my claims were missed, maybe they are still waiting in line, or maybe there is another reason. I just hope someone from GOTRAX will eventually contact me and help resolve these issues.
In any case, I wish the GOTRAX team a good day.

Missing bolts meaning I cannot ride the bike safely, and customer service is taking its time reviewing the matter.

Ordered brake cable that was too short. They replaced with correct cable. Very helpful support.

Wonderful employee helped me with error codes.