EcoFlow Reviews 

After owning my Delta 2 for just under 2 years, the unit failed due to a faulty battery cell, so I contacted customer service to inform them of the issue, I get the feeling that their customer is either AI generated or they just can’t think for themselves, the process is so painful, email after email, it actually takes 2 days for them to generate a returns label to send the unit back to them, 4 days if you include the weekend, how is that even possible??
And then after they receive it, it joins a queue to be inspected and repaired.
We’re now on day 14 and I still don’t have the unit back, it has been despatched, and I can see by the tracking it was collected from Leicester, sent up to Newcastle, and then back down to Tamworth, bearing in mind I’m in West Yorkshire.
So I have no idea where it is or when I’ll get it back, should‘be been delivered today between 08:50 and 12:50, no sign of it, took time off work to ensure I’d be there for delivery as well.
Email sent to customer service and it looks like they gave up on me.

Think before you buy people, this is not a good good company to deal with!!!

Ref CAS-20261001-2053661

I considered myself a good customer. I bought £2.5k of Stream equipment, I made two referrals, I pointed R&D towards fixing a solar forecast app error, I was ever present on the forum answering technical queires, I even started a you-tube channel promoting ecoflow.

Then they lied, misled and treated me like sh*t. The tale is long, I will try and summarise below.

I was one of the early August adopters of the Stream 5000 promotion. I noticed early September that the website changed delivery to late October, so I asked about my early August order. On 11 september I was told in an email that if I paid in full on 15 Sep, I would receive my 5000 between 16-26 Sep. Fantastic. I paid to get my 8 roof panels re-wired into parallel in prpearation for the delivery.

A few days after paying, I asked when I can expect the delivery, this was just six days after being told a couple of weeks, I was told November. WTF. I had just paid to convert all my panels. To apologise for their behaviour and "to make things right" they offered me a 20,000mAh powerbank. I accepted. Then it was out of stock and would I like a camping mug instead. No I would not. Then it was, they didnt really mean a 20,000mAh power bank but a 5k powerbank. Then the 5k is out of stock. I note there is loads of stock available on the website. Oh, that's sales stock its a different stock, but we have been told that the customer service stock is due. Ok, send me one when they are back in stock.

I bought another ecoflow product the River 3 Max Plus.

Two weeks later I thought I'd ask for an update on the gift. I was now told that I didnt get back to them about the camping mug and would I like one?. WTF. Please just honour what you have said.

Last comment from Ecoflow, "I can see that this is important to you", the thing is, it should be important to ecoflow, not to me.

I can really see how much ecoflow value my custom. If you havn't spent your money = valued, large marketting budget, make promises. If you have spent your money, poor customer care investment and p*ss off.

CAS-20260910-2012774
CAS-20260917-2026278

On 14 September I spoke to Customer Support to clarify their pre-release pricing process for the EcoFlow Stream AC 5000. They clarified that, on £10 payment, I will receive a voucher-code for the £100 discount, which can be passed on to my installer, and he could order the battery for installation at my property. When the Stream AC 5000 is available to purchase, he will just need to order, add the voucher-code on checkout, and the price reduction will apply to his purchase.

Very helpful clarifying the process, so I know what to expect and how to proceed for the installation.

Without the influence of Apple, these products would not achieve the level of expertise they convey. The products are incredible, but their problem lies in the customer service, it's non-existent. If you buy into this brand, please be aware you are on your own, and if you are led to believe via their website that your system has the capability of expanding as your budget allows, do not be fooled as I was. There is never any stock, and this is proof of Bait Advertising. If I were to rename this company, I would call it EcoFlop. Choose a different brand that respects customer loyalty.

I ordered the EcoFlow portable power plant hoping to receive a birthday present for my wife. It was a mistake.
The station problem [CAS-20260728-1926896]

After the first loss of the package, the company promised an "urgent replacement." I waited. A month. Nothing happened. Every day, new promises, new "investigations," new deadlines. None of this was accomplished.
Then they allegedly sent a replacement. The system shows "delivered." But I DID NOT receive that package. I checked the cameras; the courier didn't come. I've searched everywhere - she's gone. The delivery document has a name on it that I don't know. I DID NOT sign the receipt.
They insist that the package has been delivered. They demand a police incident report from ME. It's like it's my fault their logistics don't work.
What pisses me off the most:
Empty promises for months
Lying about delivery
The Complete Lack of a Real Solution
Trying to pass the buck to the customer
Ignoring the Problem
The party is ruined. The gift never arrived. I'm 100% disappointed.
I don't recommend this company to anyone. You'd better buy something else.

I still hope that ecoflow will come into my position and help me with a device replacement, I'll be very grateful if that happens, and that's what I hope and willing to accept a replacement from them to save this holiday

Ordered a River 3 Pro Wireless and 300Ah battery on 20th September. River Pro delivered without battery on the 29th. I had to contact them to find out that it was a part-delivery and that the battery was on back order.
They then contacted me a fortnight later saying that they would not be restocking the battery and would I like a camping cup “to express their apologies”? No mention of whether I could return the River 3, or get a partial refund or some other option. They finally said that my only option was to keep the River Pro, get a partial refund, and get a camping cup.
I haven’t yet decided whether to keep the unit or tell them I am returning it as on its own it patently does not serve the same purpose as the combined unit I purchased and probably violates consumer legislation—i.e. product not as described. Either way, I am seriously unimpressed with them and their pathetic attempts at remediation. I certainly won’t be buying any more of their products.

I did my research prior to calling for clarification with several specific questions regarding this product generally, its functionality specifically and possible upgrades - Hiba, was both patient, attentive and overall, both, incredibly helpful and supportive in all aspects pertaining to my queries and with a friendly and kind demeanor - I’m very grateful for her most helpful assistance, not least, as this is a significant investment for me, thanks again,
Rafael.

They raise prices from one moment to the other and ask you to 'eat' the difference. They make up that the previous price was a 'promotion', but it was never indicated that it was temporary or what its end date. Is this a scam or a company? I can't say for sure.

The referral program is a scam.

A friend of mine baught ecoflow stream 5000 through my referal and ecoflow after a month rejected. The support team is just trying to give explanations nothing else. Not at all cooperative and also not dealing the case in correct way.

This company is a total fraud. Just making things attractive with false promises.

I can imagine if their customer support is that bad on minor issues, how bad it would be a warrenty claim or any other support.

This is my second review . I am writing this due to not getting any answers with the return of my product . I have been lied to by the management and continue to be stalled and put off when I do get someone on the phone . I truly hope someone who can help me reaches out . Surely this is not your company's business model .

Buyers should be aware that they autoenroll you at point of checkout to pay an extra $8 for "delivery protection" you don't need. They make the button so small and unnoticeable you don't see it until after purchase in your email bill. They keep the function ON AUTOMATICALLY unless you happen to spot it and turn it off. A truly ethical company would have it off and let the customer choose. $8 can add up with hundreds and hundreds of customers unaware, and it's very unethical in practice as a company.

I am disappointed with how my case with EcoFlow has developed, as I honestly expected a smoother and more straightforward resolution.

On 29 September 2026, my EcoFlow DELTA 3 Max Plus suddenly started producing smoke and unusual noises. I immediately switched it off. As I have a wife and small children at home, I was concerned about the potential safety risk and arranged for professional removal of the unit because I no longer felt comfortable keeping it in the house.

I contacted EcoFlow, explained what had happened and provided the supporting documentation available to me. EcoFlow also checked my invoice and confirmed that everything was in order. This was documented in our email correspondence. I was then offered a replacement and asked to provide my shipping details, so I was hopeful that the matter would soon be resolved.

Unfortunately, the process later became more complicated. My case was referred to the Legal & Risk Management team, and I was asked to provide a written declaration confirming the authenticity of all submitted photos, videos and written materials, accepting full legal responsibility for them. The email also mentioned the possibility of legal action if any forgery or false representation was found.

I understand that EcoFlow may have internal procedures and that certain details might need further verification. However, after providing the requested information and receiving confirmation that my invoice had been checked, I was surprised by this additional requirement and the wording of the legal warning.

My intention has always been to resolve the situation fairly and cooperatively. Given the nature of the incident and the fact that a replacement had already been offered, I had hoped the process could move forward without further complications.

I appreciate the support team's communication and hope we can find a straightforward solution based on the documentation already provided. I would be grateful if EcoFlow could clarify the remaining steps and confirm a fair solution for me.

Overall, this experience has been disappointing, particularly because the original issue raised genuine safety concerns for my family. I hope EcoFlow will take my concerns into account and help bring this matter to a fair and positive conclusion.

Update: Despite my repeated attempts to resolve this matter amicably and my requests for a clear explanation, EcoFlow Customer Support continued to insist on a legal declaration without clearly explaining the alleged inconsistencies in my documents. Unfortunately, I still have no confirmed resolution.

Had an issue with my order. Rang customer support. Got through in a minute or so and spoke to a very helpful chap called Kassem. He was extremely friendly and managed to solve my query within a matter of minutes.
If only more companies had a similar level of support

Ordred the new 5kw stream in August. At the time the contract said expected to ship September, now october and no sign of shjpping at all.

I am satisfied with the order, price, and delivery. Everything went smoothly. I would buy again and recommend it. They deliver to my country.

Don't by this as a emergency powerstation...
This has a very fast self discharging battery. After only two weeks, the battery is empty......
For using it as a portable charging station, it is ok.
But for emergency buy a battery that does not discharge so quickly...

I had some issues with my EcoFlow PowerStream, and since this model has been discontinued and is no longer available, EcoFlow offered to replace it with the newer STREAM Max and a Smart Meter, completely free of charge.

I didn't have to return my old device, and I was able to keep my existing batteries.

Special thanks to Judy, Charles, and the entire EcoFlow support team for their help and patience.

It's not every day that you come across this level of after-sales support.

I bought a wave2 portable air conditioner from ecoflow in 2024. The unit stopped charging through the ac plug. After many emails, they finally sent me a shipping label to mail defective unit back. It took awhile to get another unit because they had no wave2 available. They offered me a wave3 portable air conditioner as a replacement which is great because it's the newer model. They said that they would send me a tested refurbished unit.
The day I received the unit, I plugged it in to make sure it was working correctly.
That same day, I started getting temperature sensor fault. I followed their troubleshooting steps but the temperature sensor fault continued to appear. I emailed ecoflow and told them that they had sent me a defective unit as a replacement. Now they tell me that they will have to get their techs to check it to make sure it's not user error. Can u believe this company? They sent me a defective unit and now they have to check it now like maybe it's my fault. I have sent so many emails that I lost count. All I want is for ecoflow to acknowledge that they sent me a defective unit and to send me a working unit. Is that too much to ask? I took screenshots of the faults the wave3 was giving me from their own system. Its obvious and yet they continue to play games. This is why i won't buy their flagship equipment because if they can't even honor and fix something so simple as an exchange for a working unit, imagine their flagship equipment.
I have their delta max equipment which works great. I am not saying that their equipment is not good, what I am saying is that their customer service needs improvement and their refurbished equipment needs to be tested before sending out to customer. I am here now because I received a defective refurbished equipment.
Hopefully they will do the right thing.
Ecoflow, if you are reading this, here's the ticket number: CAS-20261001-2052069

27th august this year (after the regs on uk domestic solar panel installation changed) I ordered an 800w/inverter kit with panels. Unfortunately the website doesn't tell you that you need one bracket per solar panel. A call to customer services was a waste of time and I had to order another in a long winded process.
The kit turned up in dribs and drabs - piecemeal. A bracket...followed by a lead (which was designed for the consumer unit - not a 240v 3 pin plug). Then the inverter and a few days later the panels turned up. I have nearly 30 emails to and from Ecoflow telling me that they will talk to their tech team about the inverter to 240v cable. But, to date (apart from a free travel mug) I've managed to get nowhere with these idiots. There isn't any paperwork or advice on contacting your DNO and you're pretty much left in the dark apart from a couple of instruction leaflets for the bracket and inverter. To cap it all, they emailed me today to say that their 240v uk valid cables will be available in November - don't know which november though. Or I could take everything apart and they would start a return and refund.
Be very careful with these idiots dealing direct. There products may be fine from a retailer but Ecoflow.com is (pick a word!) rubbish.

14/10/2926 about 1630 wednesday
Ecoflow (ecoslow?) responded to my review with a pithy response - that they would call me on wednesday (today) as the wife and I were away for a long weekend. So, I waited until half past 3 and emailed them to remind them of the call. And yet again , all I got was the generic reply '..Thank you for contacting the EcoFlow Customer Service Center regarding this matter.

We have received your feedback and are treating your issue with great importance; your case has been forwarded to the relevant department for verification. We expect to contact you again within 1 to 3 business days to provide an update. Additionally, please confirm the best phone number for us to reach you.'
They got my money and I'm still waiting for a cable that should take half an hour to make. Like buying a car and waiting for the wheels...

I’ve been really happy with my EcoFlow DELTA 3 Plus so far. It’s very easy to use, and I especially like the number of ports available, including the two fast-charging USB-C ports.

I also bought the EcoFlow car charger, which has been a great addition. It makes it easy to top up the DELTA 3 Plus while driving, especially on longer trips, and makes the whole setup much more useful when travelling.

The EcoFlow app is also nicely designed and has some useful features, but I really like that the DELTA 3 Plus doesn’t depend on the app to work properly. The energy price feature looks particularly interesting, although I haven’t had a chance to try it yet.

I’ve also had a very good experience with EcoFlow support. They’ve been friendly, helpful, and have responded pretty quickly whenever I’ve contacted them.

Overall, I’d give the experience around 4.5/5. Very happy with both the EcoFlow DELTA 3 Plus, the car charger, and the support so far.