CandyStore.com Reviews 

I am extremely disappointed with how my Jordan Almonds order was packaged. The candy was placed directly into a cardboard box with absolutely no bag, sealed container, or other protective packaging to contain the candy. This is not an acceptable way to package a food product.

I am very concerned about the condition and handling of the candy because of the inadequate packaging. I paid for a food product that I expected to arrive properly and hygienically packaged, and that is not what I received.

I received two packages that I never ordered.
The charges were billed to two different credit cards.
I don't know this company and have no reason to order candy.

Approx 30% of my delivery arrived heavily melted and banged up. I had paid $80+ for expedited 2-day shipping. I politely emailed support 3x with photos but never received any reply. Unfortunately I will not be back.

I ordered my candy on September 7th. After 10 days, it still hadn't shipped, so I started emailing and calling. At first, I was polite and gave it a little time. When I was ignored, I started sending emails and leaving messages every day. When that was ignored, I began threatening to call my bank. After many... assertive calls and messages, I finally received notice that my item shipped. The candy arrived on September 26th, almost three weeks after I ordered. It seems to be exactly what I ordered. I wouldn't use them again or recommend them, but I'm glad I acted like enough of a Karen not to lose $45.

I made my order 11 days ago still not even a tracking number. Took my money and won't answer my emails, very bad customer service

CandyStore.com cannot be trusted. They never completed my order. They would not respond to my inquiries about my order. I tried to dispute my charge with AMEX. CandyStore provided AMEX with false information which AMEX unfortunately believed. I'm out over $115. I will never buy from this company gain and I suggest you look at other vendors before using this company.

Order placed June 26th. Almost a month later, no progress, no shipping information, no response to emails, messages, or via social media. They’re still sending out email advertising though, so thought I’d post this review to save other potential customers. I can only conclude they are a straight up scam.

Ordered one item on June 7, it’s now July 16, this company will not call you back or respond to emails. Poor Customer Service, would not do business with is company! They are awful to deal with overall.

I ordered some bulk jellybeans. Paid extra for expedited shipping. While the package did arrive on time I was absolutely stunned about how it was a packaged. When I pulled the packing tape, which was wrapped around the entire cardboard box, the box opened up completely and out spilled 10 pounds of jellybeans! I understand that packaging them in cardboard is normal because of the type of product they are however they should have been in a jelly belly box and then inside a shipping box. The way they were shipped is absolutely disgustingly unhygienic! What if the box had gotten wet? What about bugs and insects?. Never again!

I had placed an order for my business and when I immediately asked to cancel the order, nobody responded to any of my 20 emails. I received a shipment email several days later and also responded to that with my grievances. Again, no reply. The customer service number is not active. They should not be allowed to operate this way. Unacceptable.

I ordered over $100. worth of items on March 14, 2026 and they billed my credit card but as of today, April 19, 2026 I haven't received anything. Is this site a scam?

Don't waste your time or money on this site. They won't fulfill your order and they won't get back to you when you try to inquire about said order. This site sucks.

First of all, I ordered taffy at 1499.Then I ordered a case of Terry chocolate, orange toffee balls,for 94.99, 48 of them. I never received them.I did receive the taffy.The company will not contact me i guess i'm going to have to do a charge back through my credit card company it's also been over 2 weeks since I placed my order.I have contacted the company four different times with no response , even paypal has contacted them with no results.

I ordered early December and half the ordered arrived within 10 days. No information on the remainder of the order. I have reached out now 4x and have yet to get any response. I hate going to dispute charges with credit card company but it is my only recourse.

Absolutely a horrible experience with the candystore.com. I ordered a product and got shipped a different product. Nobody has returned my messages or calls for weeks now finally today I got a message from him saying you got what you got. I did not order milk, chocolate almond clusters with caramel and they just said best of luck. Do not repeat do not order from them.

Not sure if they're scam artists or mind numbingly incompetent. I placed an order on September 11th, messaged them Sept 27th and again on October 3rd to ask why the order hadn't even shipped yet, got no response. Filling a charge back with my bank.

I ordered two candies - one were boston baked bean candies and some of the boxes looke as if they had gotten wet and the red was all over the boxes, ick. I couldn't put them in the table gift bags

I also ordered 10-12 packges of little chocolate baseballs and they never arrived. I wrote to customer service but have yet to hear from them. Won't order again, for sure

They state on their web site they send chocolate orders packed in ice packs to prevent them melting in hot weather, and they do not allow returns. THEY LIE! I just received an order of chocolate bars that totaled more than $80 and there were NO ICE PACKS. As a result the entire order was completely melted and ruined.

THIS PLACE IS A COMPLETE RIP OFF.

These are two reviews I left on the candystore.com website that they chose to censor.

First of all when packaging 15lbs of candy it should not be placed in a plastic bag that is thinner than a garbage bag. The bag had multiple holes in it and the candy was wet and sticky in spots. I messaged The Candy Store about this which they have choosen not to respond. I poured all of the candy into a plastic tub which it dried out in a few days. However, the candy looks really beat up since it dried and had to be broken apart. No one has got sick eating it and the flavor is more consistent than the time I ordered the large cherry sour balls from The Candy Store.

This is the second review they censored from their website on 02/04/24.

I tried these because several other reviews mention a comparison to Judson's. I grew up in Texas and was not far from Lufkin where the original cherry sours were made. Overall, about 20% of the bag is really, really good about 15% of them have a funky taste and the rest are OK. There is overall, a lot of inconsistencies in taste and texture. Roughly, 30% of the batch has a powdery texture with no chewy center. The product needs more consistency in the flavor and texture. Until then I do not think the price per pound is consistent with the quality of the product. I will keep shopping others until I find the best cherry sours. Unfortunately, Right now that is a grocery store brand at $3 a pound that a fantastic flavor and texture. However, leaves a funky coating in your mouth for sometime after eating them.

Overall, the Candy Stores communication and shipping was excellent. The product arrived four days after purchasing.

I placed an order with this company on February 4th. I received an email of the confirmation from my order on February 5th. I have never received my order. In the past 2 weeks I have sent them three separate emails because I have yet to receive the email that is supposed to let me know that my order has shipped. I actually called the phone number that they have and it only gives you the option to press one to get an operator or you can send an email. I pressed one and when you do that it takes you to a voicemail that basically goes nowhere. This is an awful company and they are scammers. They take your money and they don't send you your order ‼️
My Order #29412 means nothing to them!