The person I spoke with was polite, but limited in what solution was available to offer. A 25 % discount towards a new Breville product seems like small reward for a mini smart oven, used 3-4X/week by... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The woman who helped me had a heavy accent, spoke very fast and there was a lot of background noise. Was very difficult to understand. My questions were answered but it took a lot of repeating. I have... See more
The Breville technician was very patient and wanted to get to the root cause of what was causing my machine to not work. He had me live stream making coffee, frothing milk, etc. We got to the root o... See more
Nicole set me up for a video call so she could see what was happening. Was able to solve the issue right away plus answer a couple of questions I had about my new Bambino Plus. Incidentally, the manua... See more
Company details
Information provided by various external sources
Breville is based in Sydney, Australia with the US office located in Los Angeles. We design and engineer kitchen tools to deliver commercial quality performance that look great and are easy to use. We are passionate about listening to what obstacles the home chef encounters and creating a simple solution.
Contact info
19400 S Western Ave, 90501, Torrance, United States
- 3107553097
- productreviews@brevilleusa.com
- breville.com
4.2
Great
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Customer service was excellent
Customer service was excellent. Unfortunately, your products are not.
October 6, 2026
Very helpful even did a video call to…
Very helpful even did a video call to further understand my issue
October 6, 2026
Great Customer Service – Problem Resolved Quickly
Excellent customer service! Everyone was very friendly, patient, and helpful. They made the whole experience easy and pleasant, and I truly appreciated their willingness to help. Thank you!
October 6, 2026
Support person was extremely helpful
Support person on phone was extremely helpful sent through the video to solve my issue and issue was resolved easily. highly recommend!!
October 14, 2026
The person I talked to was very patient…
The person I talked to was very patient and helpful in troubleshooting and getting my espresso machine up and running. Hope she gets a raise and a bonus:)
October 13, 2026
Customer service rep was kind
Customer service rep was kind, helpful and informative.
October 13, 2026
I have been a satisfied user of…
I have been a satisfied user of Breville products for decades. As a structural engineer I recognize and enjoy the design, effectiveness, and quality of your products. I have never had any trouble simply buying and using them. When I got a new Barista Express I had some difficulty getting the coffee grind, tamping, etc. right even though I have been using your espresso machines for years. I called in to Breville and the lady I worked with solved all my issues. She was very helpful.
October 6, 2026
The 1st agent did not verify my…
The 1st agent did not verify my address. The descaling package went to the wrong address.
The 2nd agent promised to call me back but never did.
I tried calling back several times for 3 days in a row but never got through the line. The phone system said someone would call me back but no one did. Finally, I had to take my coffee machine to get fixed elsewhere.
Lastly, someone emailed me still wanted to discuss the issue even after it already fixed but never called me at the scheduled time. Finally, Someone called me 2 days later at 6 am while I was still asleep.
Overall, I was completely disappointed. Thank you for this survey. Management needs to know that the service is unacceptable. Base on this terrible experience, I would not purchase or recommend Breville products to anyone although I love Breville products!
October 5, 2026
Great customer service
Great customer service. The representative stayed with me on the phone until a solution was found.
October 6, 2026
Good very mucha
October 6, 2026
Not cheap to fix my dual boiler but at…
Not cheap to fix my dual boiler but at least they were lightning fast. Shipped, fixed, and returned in 5 days!
October 6, 2026
Great Customer Service
I trust that I will always receive kind, considerate and helpful customer service from Breville. This time was no exception and the Rep was able to assist me with questions on grind size and calibration with my new Barista Express Impress. We recently upgraded from the Barista Express. I purchased the upgraded model due to great Customer Service that Breville provides!
October 13, 2026
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