⭐ 1 Star

My experience with Mokwheel left me with serious concerns about what happens after the sale. The attractive warranty and return promises sound reassuring, but the practical reality can be very different when you actually need help.

Mokwheel's own policies also impose strict return conditions and potential ⭐

I put 4200 miles on my mesa city , so I decided to throw down $1100 for a basalt , big expensive mistake , what’s marketed as an all purpose electric bicycle , is more like a clunky off road motorcycle , if you buy one don’t plan on using your pedals , the torque sensor just jerks the bike around , I suppose you could use it throttle only on straight dirt gravel trails ,but that’s not what I bought it for, the handling is so poor , customer support is no help , sucks to be you , you might try selling it on marketplace. Really disappointing

My new Mokwheel has been nothing but a disappointment. I bought it brand new and it didn’t work properly. Torque sensor needed replaced and since then it doesn’t still work great. Pedal assist goes on & off while pedaling. It’s inconsistent and frustrating to be pedaling with a consistent flow and pedal assist engages & disengages.. I WISH I DIDN’T BUY THIS BIKE. Huge disappointment. Going to sell it and try to recover some of my money since Mokwheel requires a 5% restock fee and you have to ship it back to them
I spent $200 on assembly and heavy duty tubes. So I’d be out that money too
Needless to say, I wouldn’t buy a bike from Mokwheel.

The bike is awesome ! Super easy to purchase and I got a great deal !

Everything about the company and the bike. It arrived two days earilier than told.

I’ve ridden a mountain bike for years, and I saw little reason to get an electric bike. That is until I tried a Mokwheel and was amazed by its power, and my ability to limit it and still get a great workout. I bought an Obsidian, with the accessories package and I’m very happy with my purchase. Long lasting battery, capable and rugged construction, and ease of use make this bike awesome. I’m riding more since this bike and the shocks help prevent back pain and I enjoy riding with friends that have other Mokwheel models. I have other friends with ridiculously expensive bikes that are no more capable than the Mokwheel models. Try one!

I've bought 2 bikes from Mokwheel and I love them both. The first one a few years ago took a while to ship, but the Scoria 2.0 I just bought shipped right away and actually showed up a day before the scheduled delivery. These bikes are high quality and I couldn't ask for more!

I recently purchased the Scoria e-bike. It was packaged very well, no damage. It assembled very quickly. Very satisfied with the quality of the bike. This is my fourth Mokwheel. I also have three Basalts. My one Balsalt has close to 800 miles on it and is still in very good working condition. I can highly recommend the Mokwheel e-bike.

Purchased the obsidian 2.0 to use for hunting i have 40 miles on it so far and its been great where i live is very rocky and very hilly and I've had no problems getting where i need to go. The assembly was pretty easy as well. Only complaint that i have is both of my tires popped at mile 10 due to thorns in the trail, i installed the tire amour and flat out in the new tubes and no issues since then

The Mesa Plus ST is reliable for me to travel within my local city. The appearance itself stunning, Quality is well, and shipping is on time. Customer service has been great and professional.

Quick ship, well packaged and easy assembly.

Well, first impression is this bike is a bigger bike. I am 6’4” and I just retired the Luna E bike which I bought used. Such a struggle that bike was and then when coming to
This bike Flint Belt bike, I did not have to stop and tighten down the crank.

The bike performed well on incline and the batter lasted above 90% on the battery. I did not have to purchase the material that allow my tires to become run flat tires because the tires which came with the bike are already run-flat.

My normal commute is 13 miles one way. I road 14.2 miles this Sunday morning and the bike and the battery performed well. Man, I am thanking the Lord for this bike and that it was available for me to ride. I will be back with another month review to follow up on.

Qick shipping and delivery, well packaged and protected container but most importantly excellent quality fit, finish, and function.

I am definitely not one who writes reviews, ever! This one needs to be said. My experience with Mokwheel. From the moment I purchased and received my ebike, I could tell I had made the right choice, finally! The quality, performance and attention to detail are outstanding! I purchased four different new ebikes in the past, over a ten year period. From four different companies. Four expensive mistakes. Mokwheel definitely takes pride in what they build. Their customer service, technical support and parts have been exceptional. Whenever I needed help, they took the time to help me, explain things in detail, and make sure I was well taken of. I am not just impressed with my ebike-I am impressed with the company, the people, and the way they stand behind what they sell.
Mokwheel has earned my trust, my respect, and my recommendation.
Five stars without hesitation!!!

⭐ 1 Star — Very disappointing experience

I would not recommend Mokwheel based on my experience. The biggest problem for me was not simply the bike itself, but the level of support when problems came up. Getting warranty issues, replacement parts, repairs, and customer-service responses handled can become extremely frustrating.

What also concerns me is that Mokwheel advertises a 2-year limited warranty, while its return policy has strict conditions: returns generally have to be requested within 15 days, bikes over 10 miles cannot be refunded, return shipping is the customer's responsibility, and the policy allows processing and potentially restocking fees.

I also found a significant number of BBB complaints involving product failures, repairs, delivery problems and customer-service issues. BBB currently shows 34 complaints over the past three years, including 18 product complaints and 10 service/repair complaints, with 4 unanswered and 3 unresolved. BBB currently rates the business F.

There are also customer reports describing long waits for replacement parts, unanswered emails or calls, warranty disputes and difficulty getting defective bikes repaired. These are customer allegations, not proof that every complaint is valid, but the recurring pattern is concerning.

The high Trustpilot rating also doesn't tell the whole story. Trustpilot currently shows 4.5/5 from 587 reviews, but there are still 1-star reviews describing battery and support problems.

For me, the lesson is simple: don't look only at the advertised warranty or overall rating. Read the actual return and warranty conditions and consider what happens if the bike develops a serious problem after the initial return period.

Based on my experience and the repeated customer complaints I found, I would be very cautious about buying a Mokwheel.

I bought two MokWheel bikes, and have over 1,000 miles on each. They are a blast to ride. Minor items that have failed have been replaced immediately, and the customer service is second to none. Nice job all!

Outstanding service from Mokwheel Germany – 11 out of 10! ⭐⭐⭐⭐⭐

Daniel is the Mokwheel representative in Germany, and I honestly couldn’t be more satisfied with his support. From the moment I received my bike and throughout my entire experience, Daniel has been there whenever I needed help.

He is always quick to respond, easy to reach, and, most importantly, he solves problems quickly and efficiently. His customer service is absolutely outstanding and has far exceeded my expectations.

I am extremely satisfied with both Daniel and my Mokwheel bike. Having such a reliable and helpful representative makes a huge difference and gives me even more confidence in the brand.

11 out of 10 stars – absolutely recommended! ⭐⭐⭐⭐⭐

We received the bikes in a timely manner. Overall quality is good, I like the big tires for all terrain. My wife struggles with it being so tall, beings she is only 5'2" wished they had a 24" she doesn't like the 20". My other complaint is that we bought the extra large package. With all the accessories and weren't directions for most of it or location. I would not have spent the money if I would have known that. Out of all the accessories we've used 2. Also the bike rack. They only gave us one hook from the seat to the neck, so we can only use one of the bar hooks and have to figure out how to tie down the other bike, because there both step through. Customer service has been good, quality 4 out of 5, delivery was fast. Blessings Karl

I love my Mokwheel Obsidian, I was hesitant to but at first because I had read many reviews of poor customer service. I have found the opposite to be true. They answered my calls and helped me resolve my issue.

My experience with Mokwheel bikes started in April 2025. I did a spreadsheet comparing 3 different manufacturer's bikes that I was interested in. For a variety of reasons, I chose the Mokwheel Basalt along with the accessories package.

To say that my experience with Mokwheel has been excellent ... is an understatement.

I am 72 years old and based on life experience, I have earned the right to be cynical. I never expected to be impressed but I am.

I have had my bike for 15 months. I have 2,250 miles on the bike. Trouble free from day 1. I had to order 1 part that was starting to fail. I had the replacement in hand within a couple days.

They have been immediately responsive and have kept me constantly updated on any order status, whether it was the original bike shipment or the order of an extremely minor part.

I have so much confidence in the quality of the bike that I am planning the feasibility of a long distance trip utilizing my extra battery and possibly purchasing a trailer. I also, due primarily to my excellent experience with Mokwheel, am seriously looking at purchasing the Onyx bike.

Anyhow, I realize this has been long, but if you're reading this because of your possible interest in a Mokwheel bike, my honest opinion of Mokwheel bikes has been better than I could ever have imagined.