Process was pretty smooth to purchase. However, upon receiving the tickets you have to log into a website where the tickets can't be added to the Apple Wallet!?!? This means there is a high chance o... See more
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Review summary
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What people talk about most
Reviews shaping this summary
it was frustrating booking a room at the Washington DC Hamilton hotel on your website! your initial rate for the week I was staying changed when trying to pay for it. it increased $300 dollars. not su... See more
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I would like the ability to see a more detailed seating chart for starters. Then, I'd like to be able to see what section, row and seats I am being presented with BEFORE I click Add to Cart. The way i... See more
Company replied
I was excited to get discounted movie tickets. Tickets in my area are $13.75 for adults and $11.99 for seniors. The black tickets are $10.75. There’s at $20 tax/fee applied at point... See more
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Company details
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For over three decades, we’ve partnered with businesses across the globe, serving as a constant source of support for HR professionals by building meaningful packages for their employees.
Contact info
8517 Southpark Cir #140, 32819, Orlando, United States
- 4075973555
- support@beneplace.com
- beneplace.com
2.8
Average
329 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had to enter and re-enter…
I had to enter and re-enter information. On 3rd attempt transaction went through. Unfortunately, the website never indicated what specific field was wrong. This could be improved.
October 9, 2026
Unprompted review
Reply from beneplace.com
Thank you for your feedback. We appreciate you sharing your experience. We're sorry to hear you had to enter your information multiple times before the transaction was successful. We agree that clearer error messaging would make the process much easier. Your comments about the website not identifying which field needed correction are valuable, and we'll share this feedback with our team as we continue to improve the booking experience. We're glad the transaction ultimately went through and appreciate you bringing this opportunity for improvement to our attention.
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take for ever to get the voucher and…
take for ever to get the voucher and looks like not working with all the ordere
October 1, 2026
Unprompted review
Reply from beneplace.com
We apologize for the inconvenience. A manager attempted to contact you regarding your concern. Please call him back, or contact our customer service team, so we can review the gift card purchase and determine what may be causing the issue.
Used Beneplace for a rental car company…
Used Beneplace for a rental car company in Florida. Ended up canceling the service. Reached out to Beneplace to notify of the cancelation and they are refusing to cancel. Now I'm paying for a service I never received. I also emailed documents of the cancelation and Beneplace is still refusing to refund me my money in the amount of $300.00. I've will benn going back and forthnwith this companynfor over a month. Nown I'll end up getting a lawyer and suing for services I never received. I will never use this discount company again.
September 25, 2026
Unprompted review
Reply from beneplace.com
Thank you for sharing your feedback. We are sorry to hear about your experience. As a third-party booking platform, rental car reservations are subject to the supplier's terms and conditions at the time of booking. For non-refundable reservations, any refund approval must come directly from the rental supplier, and refund requests may be denied if the booking terms have been violated or if the reservation does not qualify under the supplier's policy.
We understand your frustration and appreciate that you provided documentation regarding the cancellation. While we advocate on our customers' behalf, we are required to follow the supplier's final determination regarding refund eligibility. Please provide an order number and we will see what all can be done.
Something wrong with database
Something wrong with database. Tried to book a hotel (Juniper in Cupertino, CA) and it kept saying that the room is no longer available. Happened 3 times.
September 24, 2026
Unprompted review
Reply from beneplace.com
Thank you for your feedback. We’re sorry to hear you experienced issues while attempting to book your hotel stay. Hotel availability is provided in real time by our suppliers, and in some cases a room may sell out or become unavailable during the booking process before the reservation can be completed. We understand how frustrating it can be to encounter the same issue multiple times and appreciate you bringing it to our attention. Your feedback helps us identify areas where we can improve the booking experience for our customers.
The purchase of TSO tickets was easy… not only that, they were at better preices than I was seeing at most other sites AND before the General Release Sale! Gtreat service!
The purchase of TSO tickets was easy and efficient!
September 14, 2026
Unprompted review
Reply from beneplace.com
We appreciate the kind feedback. Thank you so much and enjoy.
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Reply from beneplace.com
We appreciate the kind feedback. Thank you so much and enjoy.
Easy to get around website with competitive prices!
Thanks, great experience!
September 7, 2026
Unprompted review
Reply from beneplace.com
We appreicate the kind feedback. Thank you and enjoy all the great deals.
This site stated one price but ended up…
This site stated one price but ended up charging me $58.83 more, when I checked out. It would have been cheaper, if I had booked directly through the hotel website. What a rip-off!
September 2, 2026
Unprompted review
Reply from beneplace.com
We apologize for any confusion regarding the pricing. Taxes and fees are displayed during the checkout process before a purchase is completed, and applicable taxes are collected as required by law.
We would be happy to review your concerns regarding the total amount charged. Please provide your order number so we can investigate the reservation details and verify the pricing that was presented during booking.
We appreciate your feedback and look forward to assisting you further.
Web site ease of use
Web site ease of use, pricing and choices of hotels. Excellent website layout.
September 1, 2026
Unprompted review
Reply from beneplace.com
Thank you for your feedback! We're delighted to hear that you found our website easy to use and appreciated the pricing, hotel selection, and overall layout. We work hard to provide a seamless booking experience with a wide variety of options to help our guests find the perfect stay.
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I enter my Virtual Credit Card and the…
I enter my Virtual Credit Card and the amount was charger to my Bank Account, but the page said was not paid received, that's very bad, i use my phisical credit card and the pay was good, but 2 chargers into my account, i hope you don't charge twice
August 27, 2026
Unprompted review
Reply from beneplace.com
Thank you for bringing this to our attention. We apologize for the confusion during your purchase.
In some cases, a charge may initially appear on your account as a pending authorization even if the payment is not successfully completed. If the first transaction did not process correctly, the authorization is typically released by your bank automatically. However, we understand your concern and want to ensure you are not charged twice.
Please contact our customer service team with your order number and the last four digits of the card used so we can review the transactions and verify the status of both charges. We will be happy to investigate and assist further.
We appreciate your patience and look forward to resolving this for you.
This is a great company to do business
This is a great company to do business. I love the point perks!
August 26, 2026
Unprompted review
Reply from beneplace.com
We appreciate the great feedback. Thank you so much!
It was terrible
It was terrible. It denied my transaction 4 times without telling me why. I tried Google Pay with 2 different credit cards, as well as trying the same 2 cards directly. The FAQ says that if payment is declined, it's probably a problem with your card, so double-check your entries, and if it still isn't working, contact YOUR bank! Nothing was wrong with my cards, or EITHER bank.
On my 5th attempt, I tried a different email address, and that made my purchase successful. Unfortunately, I was not using the credit card that I wanted to.
The web site gives you NO WAY to even CHECK your personal information (eg phone, email), let alone change it! The closest they come is in the FAQ - if you want to update the email on your order, you have to use their Contact Us page.
If the order page is going to report a payment processing error, it should tell you that it didn't like your email... not make you guess and try different payment methods
August 23, 2026
Unprompted review
Reply from beneplace.com
Thank you for sharing your feedback. We're very sorry to hear about the difficulties you experienced while placing your order.
We understand how frustrating it must have been to have your transaction declined multiple times without receiving a clear explanation. Based on your description, it appears the issue may not have been related to your payment methods, especially since multiple cards and banks were involved and the purchase was ultimately successful when using a different email address.
We encourage you to contact our customer service team so we can review the details of your experience and investigate further. We also recommend checking your account and billing information to ensure all details are current and accurate.
Your feedback regarding the error messaging is valuable. We agree that if an issue is related to account information, such as an email address, the system should provide a clearer explanation rather than a generic payment error. We will share your comments with the appropriate team for review as we continue working to improve the checkout experience.
We appreciate you taking the time to provide this detailed feedback and apologize for the inconvenience you encountered.
Do NOT book - it’s a scam
If I could give 0, I’d give 0 stars. We had received confirmation for our two room bookings that we paid for. When we arrived at the hotel, no booking could be found.
And no refunds have so far been given. We’ve lost over $400 -
Do NOT use.
August 14, 2026
Unprompted review
Reply from beneplace.com
Thank you for sharing your feedback. We sincerely apologize for the experience you described.
We would like the opportunity to investigate this matter; however, we are unable to locate your reservation based on the information provided in your review. Please contact our customer service team and provide your order number, the email address used for the booking, and any additional details regarding your stay.
We understand how frustrating it must have been to arrive at the hotel and be informed that your reservation could not be located, especially after receiving confirmation of your bookings. If a refund is still outstanding, we would like to review the status of your case and determine what options may be available.
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It is all a SCAM
It is all a SCAM.
I booked 2 rooms for 2 nights in New Orleans. Paid in full and received a confirmation email with the receipt and room descriptions.
When my family arrived at the hotel, they state they have not received any order from BenePlace!
I was on a call with BenePlace for 59 minutes in 101 degrees heat. NOTHING was done to resolve the issue.
We did not have hotel rooms.
My money is gone.
This fake company is not responding to any of my messages now.
Do NOT use them.
August 15, 2026
Unprompted review
Reply from beneplace.com
We investigated this matter with the hotel, and they advised that their system only showed one reservation. The hotel acknowledged that there were issues on their back-office side and apologized for the confusion.
As a resolution, we were able to provide the customer with a full refund. We sincerely apologize for the inconvenience this situation caused and appreciate the customer's patience while we worked to resolve the matter.
Cut stay short due to conditions and was denied refund.
Booked in advance a 2 night stay in a Best Western in Crescent City. When we arrived the conditions were far from the description. The hot tub was cold with dirt at the bottom. Room bathroom had rust running down the wall and dirty walls throughout.
Requested to cancel our second night and was advised to check out before they could process the request. We checked and moved to another hotel not using this service, of course.
Now a week later I am told the request was denied. They could have called and confirmed that we were not there.
I will never use this company again.
August 10, 2026
Unprompted review
Reply from beneplace.com
Thank you for sharing your experience. We are very sorry to hear that the condition of the hotel did not meet your expectations and that the amenities and room conditions you encountered were not as described. We understand how disappointing it can be to arrive at a property and find issues that impact your stay.
We also understand your frustration regarding the request to cancel the second night. As a third-party travel provider, any modifications, early departures, or refunds must be approved by the hotel according to the reservation's terms and conditions. While we can submit requests on behalf of our guests, the final decision rests with the property. We recognize that this outcome was not what you had hoped for, especially after relocating to another hotel.
Your feedback regarding both the property's condition and the handling of your early departure request is appreciated, and we will share it with the appropriate teams and supplier partners for review.
We sincerely apologize for the disappointment this experience has caused and appreciate you taking the time to let us know about it.
False advertising quiet hour 9pm - 6am nightly
Booked the Hyatt House hotel because of it being a safe location and they also don't allow parties between 9pm - 6am nightly. Sadly they will allow someone to hand wash their clothes in the room from those hours. Water was on from Aprrox 10:30pm - 11:45pm and the dropping of heavy items and moving furniture around. Called the front desk and no end to the noise. He was done doing laundy at approx 9am the following morning. And because I booked through a discount site I don't get any credits or accommodated for the inconvenience. I did not sleep at all.
August 16, 2026
Unprompted review
Reply from beneplace.com
Thank you for sharing your experience. We are very sorry to hear that your stay was disrupted by excessive noise and that the issue was not resolved after you reported it to the front desk. We understand how frustrating it is to choose a hotel based on its policies and reputation for a quiet environment, only to have your rest affected throughout the night.
While we facilitate the reservation, hotel operations, guest conduct, and any compensation decisions are handled directly by the property. We understand your disappointment that an accommodation was not offered and recognize how the lack of sleep negatively impacted your stay.
We appreciate you bringing these concerns to our attention. Feedback regarding noise disturbances and the hotel's handling of guest complaints is important, and we will ensure your comments are shared with the appropriate partners for review.
We sincerely apologize that this experience did not meet your expectations and appreciate you taking the time to provide your feedback.
Travel with good discounts
Easy to maneuver around the website and make my reservation. The only thing I found missing was a phone number to call in case of a cancellation.
I found better prices at Beneplace then on the hotel's direct website and included all the discounts I thought I could use. (AARP, AAA and Senior over 65))
August 10, 2026
Unprompted review
Reply from beneplace.com
Thank you for your review! We're thrilled to hear that you found our website easy to use and that you were able to find a better rate than the hotel's direct website, even after comparing available discounts.
We also appreciate your feedback regarding cancellation support. For future reference, our Customer Service team can be reached at (800) 683-2886 if you need assistance with an existing reservation or have questions about your booking.
Thank you for choosing us, and we look forward to helping you with your future travel plans!
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Easy access to view site and purchase…
Easy access to view site and purchase tickets. Once purchase is done. I received the tickets right away. Easy and useful.
August 7, 2026
Unprompted review
Reply from beneplace.com
We appreciate the awesome feedback. Thank you so much and enjoy all the great deals.
I spent $455 on Beneplace to buy go…
I spent $455 on Beneplace to buy go city passes for my vacation. That was supposed to get us in 3 excursions. When we got to our destination I was not able to use this pass and was told the site is misleading and doesn’t cover the excursion I chose even though it let me book it with the pass. I had to pay $235 to get in to our planned excursion. I wrote beneplace an email request a refund for not being able to use the pass they sold me and they refused and closed my case. I wish I would have read the reviews on this company before purchasing and wasting my money and my time. Terrible service.
July 16, 2026
Unprompted review
Reply from beneplace.com
Thank you for sharing your experience. We sincerely apologize for the frustration and disappointment you encountered.
We understand how upsetting it must have been to purchase Go City passes for your vacation and then find that the attraction you intended to visit was not covered as expected, resulting in unexpected out-of-pocket expenses during your trip. We also understand your concerns regarding the refund decision and the overall handling of your case.
As a third-party provider, we rely on the products, inclusions, and terms supplied by our partners. However, we recognize that this does not lessen the impact on your vacation experience, and we're sorry that the product did not meet your expectations.
If you are willing to provide your order number, we would be happy to review the details of the purchase and the previous correspondence to ensure that the correct information and policies were applied.
We appreciate your feedback and regret that your experience left you feeling this way. Comments like yours are valuable and help us identify opportunities to improve both our communication and the booking experience for future guests.
Why am I charged an exorbitant amount…
Why am I charged an exorbitant amount of service charges when I am purchasing movie tickets? If I buy movie tickets at 9.25 as advertised, why am I paying an additional nearly 20%, $1.75 per ticket, for taxes and fees? This is frustrating, excessive cost, and would appreciate just bundling the costs in together so the person knows up front how much they are actually paying.
July 29, 2026
Unprompted review
Reply from beneplace.com
Thank you for your feedback. We understand your frustration regarding the taxes and fees associated with your movie ticket purchase.
The ticket price advertised reflects the base ticket cost. Taxes and service fees are displayed during the checkout process before your purchase is completed. These fees may include taxes required by state and local governments, as well as service or processing fees charged by the theater, supplier, or ticketing platform.
We appreciate your suggestion regarding displaying the total cost more prominently upfront and will share your feedback with the appropriate team for review. Our goal is to provide transparency throughout the booking process while continuing to offer discounted ticket options whenever possible.
Thank you for taking the time to share your experience. We value your feedback and appreciate your business.
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