Auto Rim Shop Reviews 

Terrible services. They could not give me a direct answer on when it would get shipped so I canceled my order

Ordered rims from AutoRimShop, then canceled the same day before they did a damn thing. They still hit me with a $20 ‘processing fee’ for ‘order receiving and inventory tracking’ even though the order never got picked, packed, or shipped. Their own email admits it. Pure scam to squeeze money out of people who change their mind. Avoid these clowns like the plague—zero customer service, just automated theft. 1 star.

Great product at great price. Customer support was extremely helpful with answers to my questions before and after purchase. Shipping was fast.

I messed up my online order for a rim and needed immediate assistance to cancel order and reorder it correctly but still get the same shipping time of at all possible. I spoke with a gentleman (Scott Coppola) who helped me right away, was able to cancel the order no problem and even emailed me the correct rim (w TPMS), so I could reorder it immediately and he could talk to warehouse to still ship same day and use a $10.00 off code. I am impressed with the customer service and ability to get a live person who was helpful and effective. Glad to do business with them.

I recently ordered a set of rims from Auto Rim Shop and couldn't be happier with the experience. When one of the rims arrived with a blemish, Scott Coppola stepped in and made it right without any hassle — he swapped it out immediately and had a new one on the way in no time.

What really sets Auto Rim Shop apart is the personal touch. Scott was responsive, professional, and genuinely cared about making sure we were taken care of. Fast delivery, fast replies, and the kind of customer service that's hard to find these days.

I'll absolutely be ordering from them again. Highly recommend!

Attempying to exchange for another without imperfections like the one I recieve. Will update once next wheel is recieved.
update: Customer service reached out quickly when I asked about the replacement/return process. The link was easy to follow. The return approval process was quick and once they recieved my return they must have over nighted the replacement. It came maybe 24-48 hours after they recieve the return. This rim looked perfect. Well done. Recommend. I chose them because they had the best reviews in this industry, as far as I could find for what I needed.(a stock replacement wheel for '94 Mustang 5.0)

Received my first wheel damaged apparently mishandled during shipping. Good thing I bought the insurance at checkout. I highly recommend it! Placed a call to customer support at the rim shop and sent Scott Coppola the pictures. He was great to work with from start to finish. Handled the insurance claim, sent another wheel out immediately and a return shipping label all in the same day I contacted him. Received my wheel 3 days later and in great condition. Thanks Scott

Scott was terrific in assisting me to get the right rim. Job well done.

One of the rims on my car developed a hairline crack and slowly leaked air. The Auto Rim Shop had a suitable replacement. After some delay caused by UPS, the rim arrived and it was the correct item and matches the other rims on the car. I have to give kudos to Scott Coppola of ARS for getting the UPS mess straightened out and my order back on track.

Fast processing times, product as expected, great customer service! Ran into an issue with the delivery and at no fault of Auto Rim Shop….UPS mistakenly delivered my package to the complete wrong address in the next town over. Scott with Auto Rim Shop was extremely helpful in filing a claim immediately so that UPS would start their investigation to recover my package and within 24 hours my mini crisis was solved! Thank you Scott and thank you Auto Rim Shop!

Easy ordering and fast shopping. Scott was very helpful in solving any issues.

I ordered a set of 3 wheels for my Tesla and the color was off (more grey than the oem) and did not matchthe one OEM wheel I was keeping on the car. I explained the situation to Scott and that started a process of getting them returned. The whole device I worked with team gets a 10/10 for customer service. Once someone was on the phone, they worked with me diligently to get those wheels returned and they refunded me the order. Would buy again

I ordered a rim for a Mercedes E 43 AMG. Looked perfect when it arrived. Everything came on time. Scott was wonderful. Bottom line is when they went to mount the rim. It was not the offset were not correct. So I gave this information to Scott. He said no problem. Send the rim back full credit. I appreciate good service and I could certainly understand if something isn’t correct. Bottom line is the shop made it fine and I have a full credit at this point and I’m looking for another line. Thank you, Scott.

I ordered 4 new wheels for my Explorer and received them in three days. After opening the boxes I discovered a flaw in one rim. I contacted Scott Coppola at the shop and asked about a replacement. He requested a picture which I sent to him and got authorization to return the wheel and he sent out a replacement wheel which I received the next day. I highly recommend the Rim Shop. Thanks again Scott. Excellent service.

I had ordered the wrong wheel. Scott Cappola immediately helped me to walk through the return process and they are sending me the correct wheel and get a full refund for the wheel i returned. Overall an efficient and painless experience.

Ordered 4 refurbished wheels in 2024, was very happy with that purchase. Fast forward to 2026, had to order a replacement rim for the same vehicle because of an accident. I ordered and received wheel in a timely fashion, unfortunately was sent wrong finish from what I had ordered. Contacted service department by phone and explained the situation to a gentleman named Scott Coppola. Mr Coppola apologized for the mix up and very professionally took care of the situation, sending me a return label and shipping the correct wheel to me. I received the correct wheel the very next day. I understand that mistakes happen and was very impressed with the way this company ( particularly Mr Coppola) handled business. Will definitely recommend doing business with Auto Rim Shop to anyone in need of the service they offer. The products I have purchased ( 5 refurbished wheels) are all of very good quality and customer service is one of the best I have ever experienced.

Ordered a rim from Autorim.com and it arrived brand new, exactly as described, and even a day earlier than expected. I saved a ton of money, will definitely use them again in the future, and would absolutely recommend them to anyone looking for quality rims at a great price.

Scott Coppola was great to work with. At first, I thought the TPS sensors were not initializing with my Sequoia, so he worked with me to make sure that the Toyota recognized them. I recommend this great company!

Auto rim shop does terrible work in charges too much. The wheel they sent me had sharp edges on one side with pitted and scraped metal and painted bubbled that was oversprayed in most areas. Very poor quality.

The worse experience I ever have. I ordered a 18" rim and they send me a bad one tha6 is over painted inside the hub to hub connections that it will causing vibration. I send them back the rim that I never intall because by looking at it I know it cause a problem. They still charge me $52 dollars for restocking. I called them and talked to somebody name scott, he said will giving back my $52 dollars until khow nada. I called him last November 2025. Never trust them. How can I upload a picture, I want to show it soo everybody will see it.