I had ordered the wrong wheel. Scott Cappola immediately helped me to walk through the return process and they are sending me the correct wheel and get a full refund for the wheel i returned. Overall an efficient and painless experience.
I finally got my products. They were what i ordered and they were as expected. The package was in the USPS system promptly but it was held because the forwarder in the USA (FLYR Inc, Brooklyn, NY) put a fraudulent postage label on the package. Postage was not paid. I was able to head off the USPO from sending the package back by paying the postage due. Had i not followed this for weeks, and caught the issue at the last minute I would have not know about this issue or had gotten my package. BBS did not respond to my inquiries. Other companies make the same product but I'm unsure if they ship through thru the same forwarder. Beware.
have yet to get an email receipt for the order! from prior order the books are always as represented.
got a reply from thrift books. said to call with order number to resolve. that is the problem...never got an email or other info about the order. hence, can't call to resolve. i have to assume that my order went through and will be fulfilled. as noted above, thrift books are always as presented and shipped well packaged...just don't know if the order went through!
January 5, 2026
Reply from ThriftBooks
Hello, dan.
We are sorry to hear that your experience was not a positive one and for any inconvenience caused. Please reach out to us at your earliest convenience. Our Customer Service phone number is 1-888-979-1408. Our phones are open from 6:00 AM-4:30 PM, Pacific Standard Time (PST), Monday through Friday. Provide us with your order details, and we'll do our best to resolve the issue promptly.
You may also reach us via the following link if you prefer: https://www.thriftbooks.com/contact.aspx
finally after multiple weeks my dryer is working. but it cost more than $400 for conversion kit and install after i was told by lowes that the kit came with it and install was included. crooked! but don't blame sales associate who was very helpful but read from what lowes posted on their own web site...don't try to shift the blame as the lowes' hq customer rep person tried to do! lowes problem for selling a product into a region that can not install it (ie, no natural gas here, only propane! don't sell a product that can't be used without major changes and considerable install!!!)
ordered military type 'cargo pants and shorts'. fabric thin. each item had pocket flaps in various places BUT NO POCKETS UNDER THE FLAPS! web pic is deceiving. what good are pants without the right number of actual pockets? returned, they said never got there. cc company would not credit it. WOULD NEVER ORDER FROM THIS COMPANY AGAIN! poor products, deceptive marketing/advertising and horrible return process.
purchased gas dryer. homestead, fl store. was to come with conversion kit for lp from ng according to lowes info. didn't. conversion kit not available from lowes or frigidaire (frig instructions said it is included, not!). finally found on line but still not complete parts. DO NOT ORDER ANY GAS APPLIANCE FROM LOWES UNLESS YOU HAVE NATURAL GAS, NOT PROPANE!!!! lowes told me there is nothing they can do to stop this practice and will continue to sell gas appliances into areas with only propane! i.e., not their problem. but they did offer some compensation.
ordered the protein box special with fruit, veg and some rice. this was the only source i found that has high protein options as i avoid carbs and sugars as much as possible (in any form). but with enough protein i can still have some of the carbs and sugars periodically. hopefully this will be a good balance should i ever need it. would like to see a larger protein only package. i ordered high protein/high fiber beans from another source (minimal carbs). this entire set of items should keep me for a year...one older person, one meal per day normally anyway. shipped promptly and order correct.