I ordered these lights about 6 months ago or so. Got them installed about 3 months ago. Last week I noticed that there is water in 3 of them, so I emailed the customer support. They got back to me pre... See more
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Company details
- Car Accessories Store
- also in
- Auto Accessories Wholesaler
- Auto Parts Store
- Car Equipment Accessories Store
Written by the company
Auxbeam, established in 2008, specializes in high-performance LED bulbs, smart switches, and off-road vehicle lights. With innovative technology and quality service, Auxbeam is dedicated to providing exceptional lighting solutions for customers, offering high cost-performance products to the market.
Contact info
United States
- auxbeam.com
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I ordered these lights about 6 months…
I ordered these lights about 6 months ago or so. Got them installed about 3 months ago. Last week I noticed that there is water in 3 of them, so I emailed the customer support. They got back to me pretty quick and I was able to send them some pictures and they are sending replacement lights. There customer service is top notch and for that I will be using them for everything in the future. I will also recommend them to everyone I know looking for lights.
Top Tier
I have ordered and used many different LED lights and Auxbeam is by far the brightest. Great order process on their website and though I was sent the wrong bulb for my fog lights, they sent the right ones and let me keep the original to resell or give as a gift.
Very quick response by customer support…
Very quick response by customer support and they quickly sent me a new set of lights after one of them started malfunctioning (with video evidence) without any additional charges.
Also great quality lights, 10/10 would recommend.
(Thank you Dorothy!)
Awesome customer support and service
Awesome customer support and service, they’re super easy to talk to. Replace my lights under warranty. Delivery was quick as well
I bought a set of pod lights
I bought a set of pod lights, and had a little trouble with them. I talked to costumer service and they were very helpful. They ended up sending me a new pair of pods because it turns out lights weren’t functioning properly. They got a great customer service!
Great help!
I've had a wonderful experience with…
I've had a wonderful experience with Auxbeam, and in particular with the very kind and helpful customer service team member, Dorothy. Installation was indeed "nearly" plug and play, and the results are gratifying. A great company!
Auxbeam is true to their warranty
Auxbeam is true to their warranty, truly top notch support. I will definitely continue to buy all of my lighting needs from them, best in the business for sure.
I had an issue with a purchase of…LED Headlights and Decoder
I had an issue with a purchase of headlights from Auxbeam on my 2013 Honda Ridgeline and Auxbeam quickly sent me a replacement set of headlights and decoders that solve the problem no more flickering no more dimming and the headlights are absolutely extraordinary. Lights up all the back roads in my neighborhood. They have excellent customer service.
They have a great selection and they do…
They have a great selection and they do a good service for the customer as well. I recommend them all and if you have any issues they will help you.
Satisfied customer
I was extremely satisfied with the responsiveness and the professionalism that Auxbeam delivered. They answered all of my questions and left me feeling like a much appreciated customer!
FANTASTIC CUSTOMER SERVICE
I recently purchased the F35 series 9005s and although they were easy to install and much better than the original bulbs, I ran into an issue where the fan for heat dissipation on one of the LED bulbs was creating a abnormal loud hum.
After reaching out to customer service (who was very and I mean VERY quick to respond) they walked me through some tips and in the end it turned out to be a defect.
They are now sending me a complementary replacement for the defected LED bulb and I am so happy!
This company’s quality of service is unmatched by any other, and I’m so glad I made my purchase with them. I will very much purchase from them again in the future!
INCREDIBLE Customer Service!
In love with Auxbeam!!! Added some 4” VMax Off Road lights (ditch lights) to the truck. After a couple months one of the DRLs stopped being bright. Sent an email to Auxbeam advising of the issue. Received an email the same day saying sorry and asked me to verify my mailing address so they could send me a new set! Received a new set at my door in 4 days!!! You just can’t beat that type of customer service!!! Great product and even better customer service!! Thank you Auxbeam!
Awesome products excellent customer…
Awesome products excellent customer service I couldn’t be more happier and I will only buy my LED lights from them
This company has been fantastic
This company has been fantastic to work with. Was very impressed with how quickly things shipped as well as quality of lights. Had one hang up with a defective switch panel, and Dorothy from customer service cleared it up in a day and a whole new switch system is on its way free of charge. This is the way customer service should be. I will be an AUXBEAM customer for years to come!
Website was very detailed to insure…
Website was very detailed to insure correct fitment for my vehicle. Quality and well made . Customer service was great quick response and more than helpful. I would 100 percent buy from this company again .
Outstanding Products and customer service
Ordered the gx Bi-color bulbs for my truck both high and low beams love dual function and brightens of the bulbs after 22months my passenger low beam quit functioning contacted customer service and within a couple emails and with in a week they had replacement bulbs in my mail box! Not my fist product from Auxbeam. I have put headlights in all my vehicles and have also have purchased a 32 and 22 in light bar from them have been pleased with all the products. Customer service was excellent and fast ⭐️⭐️⭐️⭐️⭐️ would definitely recommend!
Great customer service
Great customer service. I ordered 8 gloves of the wrong size and auxbeam ended up sending me the right gloves plus some other ones entirely free of charge
Had a slight issue with an order
Had a slight issue with an order, it was fixed within minutes of hitting them up about it. Will continue to order my randomness.
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