Md Ilyas

Beware - the app charged me double after tricking me in to purchasing voi plus for £2.99 I complained but nobody got back to me yet

Thank you 🙏 for resolving this matter as my recipient has received the transfer now

They took my money but did not deliver

@taptap saying now that they have not found my account although I have sent them 4 messages & called them twice but no response yet! I’m Mohammed ilyas 07904-866-238 so honestly check my messages & My bank even contacted them to request a refund! What a Disastrous experience! My emergency payment shows delivered but Where is my refund ? Where is my £236 ? Why don’t you reply to my messages?
I’m hearing your company is going in to administration is it true?

Fantastic service by Gemma

Outrageous & unacceptable behaviour by GotoGate
My order number: MLCQ9S

I am expressing my utter dismay and outrage at the outrageous and utterly disgusting behaviour exhibited by GOTOGATE in handling my case as a disabled passenger. Despite my repeated attempts to resolve the matter, I have been met with nothing but ignorance and negligence.

I provided a cancellation notice for my order number MLCQ9S on December 16th of last year due to my wife's denial of boarding caused by a transit visa confusion. Despite this, GOTOGATE has continuously ignored my pleas for assistance. Their response, dated December 24th, 2023, was nothing short of inadequate and dismissive.

GOTOGATE initially agreed to refund the return tickets, only to later backtrack on their promise and shift the responsibility onto WhizzAir and Saudi Airlines. However, both airlines have unequivocally stated that the refund must be processed through GOTOGATE, contrary to GOTOGATE's claims.

I have tirelessly called and emailed both airlines, only to be met with frustration and dead ends. GOTOGATE, in a blatant display of irresponsibility, has washed their hands of the matter, despite being fully aware that the refund must be paid through them.

This unacceptable behavior has caused immense stress and financial strain on me and my family. As a disabled person, I rely on the integrity and efficiency of service providers like GOTOGATE to ensure my travel arrangements are handled with the utmost care and professionalism. However, their actions have demonstrated a complete lack of respect and disregard for my rights as a passenger.

I demand immediate action to rectify this situation. GOTOGATE must honor their commitment to refund the tickets as promised and provide compensation for the distress and inconvenience caused. Failure to do so will result in further escalation of this matter to the relevant authorities and regulatory bodies.

I expect a prompt and satisfactory resolution to this matter. Anything less would be a clear indication of GOTOGATE's disregard for the well-being of their customers, particularly those with disabilities.

Sincerely,
Abdul Kalam

Definitely overpriced, pls do compare extensively -BEFORE BOOKING-with other tour operators as I regretted it pretty much after paying my deposit when I saw similar packages £200 cheaper ppl booked with sunshine & love holidays. I will Not use them again or recommended anyone at all…

An absolute nightmare airline, very poor AC strength & Nearly suffered suffocation at one point

Outrageous! OUR FLIGHT NO; LS1810 to Bristol from Antalya yesterday was a nightmare & the delay was MORE THAN 6 and a half hours!!! so u decided to just gave us 5 Euros each for food! Well done what an amazing compensation!! My BOTH BOOKING REFERENCES ARE; 3BGQRT & 3BGQRV

I’m utterly shocked to see that I have ONLY £305 after 18 years of £250 government investment with you…! Please let me know as my calls get cut off after waiting on call with u…

I booked an expensive august family package but since then it’s been very hard to contact them & my query is still not resolved,
I was told the manager will call me but nothing yet, there is no way to complain through the account- manage my bookings.

Thanks Ben & Jerry❤️ I'm so glad that I can enjoy my favorite ice cream knowing that they have an ethical policy not to support occupation of illegal settlements in Palestine.

Very poor internet service, I’m stuck with them after agreeing to a 24 month agreement. Can’t wait till it ends.
I heard they actually read/reply to these comments. Fingers crossed 🤞