Sometimes it’s how a problem is handled that shows how good a company is.
My Nextbase 385 wa installed by the car dealer on a new vehicle but the consistency of recording was poor, missed trips etc.
I went through Nextbase support and while the problem was awkward due to not being able to cause a problem the support I received especially from Lewis was what should be expected but many companies don’t provide.
A new SD card was shipped out and after a couple of weeks checking it is proving to have resolved the issues.
The security when collecting is not so good. Asks you to provide the last four digits of the card used yet includes the number on the email sent for collection.
Received a Leakbot through our insurers NFU. When received unable to fit as not enough cold water pipe visible so returned with proof of sending from Post Office.
Had phone call and five emails asking me to register the device. Had an email three weeks ago saying they had a backlog of returns to my initial email. Still receiving emails asking me to register the device.
Very poor customer service
5 April 2025
Unprompted review
Reply from LeakBot
Hi Stewart. Sorry to hear about the issues you have experienced. Thank you for returning your LeakBot device. We can confirm that your return has been processed and your details removed from our database. Kind regards.
Apart from issues with IGLU email transmission Dan provided the details required to allow us to confirm our booking including our stop over requirements.
Scan computers wouldn’t post this review as it didn’t fit their narrative
First time using Scan. Fell foul of the pre-order as the delivery date was shown as dispatched as next day and delivery the next day so placed the order. Only to find out that pre-order means awaiting stock or out of stock. Purchased the larger capacity drive that satisfied the requirement. This was delivered on the expected timeframe.
2 December 2024
Unprompted review
Reply from Scan Computers
Thank you for your review, Stewart. It was a pleasure speaking with you today.
To clarify, all genuine customers can leave reviews on Trustpilot as long as the content adheres to their terms and conditions. The review you mentioned that was rejected differs slightly; it pertains to a product rather than our service. Product reviews are processed in a distinct manner: they are directly linked to the product listings on our website and undergo filtering by a separate third-party company that automatically checks them for safety before acceptance. These reviews must focus exclusively on the product itself and cannot include comments about our service. If they contain anything outside of this scope, they may be rejected due to compliance with the established guidelines.
Your feedback regarding our "pre-order" wording has been forwarded to our web team for consideration.
We are glad we could reach an arrangement allowing your order to ship successfully, and we hope everything is working as expected.
While it was easy to sell the vehicle the representative said that there was damage on the alloys yet this wasn’t the case and additional photos taken.
We said three times in conversation with the agent that my wife, registered keeper, would be present yet still sending emails wanting covering letter that wasn’t actually required
7 September 2024
Reply from Motorway
Hi Stewart,
Thanks for your review and we are sorry you were unhappy with the service you received.
It can sometimes be unclear from the photos whether alloys are scuffed or dirty. This is why if it is ever unclear, we will ask for further photographs. This ensures there are no issues during collection.
We hope you can appreciate due to the value of vehicles that are listed on our site, our agents need to be sure that the listing is correct. Once we received the new photos it was clear that there was no damage and your profile was amended accordingly.
With regards to the Letter Of Authority, as much as it is an extra step if you are listing the vehicle on behalf of someone else, it's best practice to have this document, regardless of whether the owner of the vehicle is present or not. This again ensures a smooth collection, and that the sale can go ahead, even if the owner is unable to be present as a result of a last minute situation out of their control.
Whilst it is regrettable that you don't feel your experience was more in line with our usual high standards of customer satisfaction, we are pleased that you were ultimately able to sell your vehicle, and we wish you all the best going forward.
Warren came to fit our Quooker equipment. Arrived during the arranged time and completed the work and explained the function of the tap, cube and scale control R.
So far impressed with the quality of the water and ease of use.
Stayed at the same hotel last year. While the staff in all departments are excellent the quality and repetition of the food let this years trip down.
Adult entertainment is almost nonexistent apart from quiz nights run by the hotels animation staff.
Couldn’t recommend the hotel for adults only visit.
11 May 2023
Reply from Jet2holidays
Hi Stewart,
Thanks for your review.
I'm sorry to read about your recent experience.
If you'd like us to investigate the points you've raised, please kindly send your complaint including your booking reference to trustpilotreviews@jet2.com. A member of our friendly team will then be in touch in due course.
Delivery of two accent chairs. No issues at all with the chairs.
Was told on delivery email they would be unpacked and packaging taken away. This didn’t happen with drivers stating that they don’t do that
In response to Next’s response, why state they do this when they don’t have to? Either offer it as part of the service, which M&S do or don’t.
Unlikely to be buying from your furniture range in future.
27 September 2022
Reply from Next
Hi, thank you for your feedback, I'm really sorry to hear the item's were not unpacked and the packaging taken away. I am aware this is down the drivers. If you wish to discuss this further please call our dedicated home team on 0333 777 8999.
Information received from store staff could not be trusted. Original delivery was being told everything ok by head office and store. Checked a couple of days before delivery date and was told it wouldn't be delivered as expected.
Resolved by the area manager who happened to be covering the store, very professional in handling the matter. Delivery date organised.
Part delivery of edging, no sign of the 26 packs of EvoCore Tribecca Premium tile. Spoke with the store and told that the delivery company had not delivered as it was damaged - 600kg in 26 packets on a pallet ???
Head office resolved by getting delivery the next day.
It's how a problem is handled that makes a company, the store need to think about this and tell the truth and explain how hey will resolve.
Having spoken at length with Alexandra in customer services she assures me that my comments have been taken onboard and will be used as part of customer training in the future.
As I said originally, it’s how a company manages a problem that show how good they really are
15 June 2022
Reply from Flooring Superstore
Hello Stewart,
Thank you for leaving your review.
We pride ourselves in delighting our customers and we’re sorry to hear of your experience with one of our stores.
I can only apologize for the service you have received as it does not represent our high standard of customer care. It is through your feedback that we can continue to refine our services to deliver excellent customer service every time.
Please let me reassure you I have fed this information back to our store care and this is something that will be dealt with internally. I'm pleased to hear that our agents in the head office managed to arrange the delivery for the next working date.
I have tried to get in touch this morning, I understand that you weren't able to speak with me. I've sent an email and set a reminder to give you a call at a later stage.
Purchased the Kaemingk London black hanging egg chair online.
Great value including delivery.
Contacted by telephone on the afternoon I placed the order and offered delivery the next day if it was convenient.
Delivery accepted for next day, asked where we wanted components of chair placed, this was inside the house and done with courtesy.
Great communication throughout, excellent service and value for money.
26 April 2022
Unprompted review
Reply from Langlands Garden Centres
Dear Mr Smith, thank you so much for sharing your experience and we are glad you are satisfied with our service. Enjoy your garden and hopefully see you again soon! Kind regards, Cecilia
Would not buy from this outfit as they promise delivery in 3-5 working days when they don't have stock. Confirmed on chat that delivery of bricks would be by 10th December (order placed on 1st December) Invoice stated 3-5 working days.
Chased up and nothing confirmed, had to cancel the builders as bricks not arrived at a cost to me.
Cancelled order, BSO said they were waiting for confirmation of cancellation from supplier. The contract is with BSO not the supplier, forceful emails to get refund that has been paid.
Don't believe BSO (Sam) if they quote delivery 3-5 working days
Will not respond to emails or messenger. Order supposedly delivered but no way of being able to track the order as it links to a French language website and not Hermes who they say will be delivering.
Far too numerous comments on multiple social media platforms with similar issues of non delivery or short order delivery.
See if we get any response this way
20 April 2020
Unprompted review
Reply from Carethy
Good morning, We deeply regret the inconvenience caused to your order. One of our agents is fixing this problem and will inform you by email. Thank you for your understanding and patience, Best regards, Carethy Team 🌸
