Kylie Ware

For 3 months Ive had an on going issue with a seller on Vinted not sending the item and giving false tracking which was proven to be false and my item not sent. I kept trying to ask Vinted for support which resulted in copy and paste ai responses that dealt with nothing I asked and Vinted closing the line of communication each time as resolved. Then if i tried to contact them again I would get an immediate response telling me to stop messaging as it had been resolved. It was never resolved. Its still not resolved. Finally enough time passed that I myself could file a refund request with Vinted which I immediately did, i had a response telling me my refund would be with me in 48 hours, 240 hours later I still had no refund and was having the same communication issues of no replies and my communication being closed. So I went to my bank and opened a fraud dispute, of course Vinted now wanted to communicate with me and within an hour sent me a message threatening to permanently block my account if I did not close the bank dispute and berating me about the channels i should have gone through with Vinted to communicate. All of which I did extensively for months to be ignored and Vinted not to fulfil any of their part. I closed the case. Sent Vinted all the proof if case closed, and my proof of identity and owning the bank account as they requested and of course they are still saying my refund is blocked and I do not have my money back or any resolution. I closed the case as I have a lot of pending sales and if my account is blocked Vinted block my money. They basically threaten you with no choice yet provide no customer service or support other than bully tactics to its users.

For 3 months Ive had an on going issue with a seller on Vinted not sending the item and giving false tracking which was proven to be false and my item not sent. I kept trying to ask Vinted for support which resulted in copy and paste ai responses that dealt with nothing I asked and Vinted closing the line of communication each time as resolved. Then if i tried to contact them again I would get an immediate response telling me to stop messaging as it had been resolved. It was never resolved. Its still not resolved. Finally enough time passed that I myself could file a refund request with Vinted which I immediately did, i had a response telling me my refund would be with me in 48 hours, 240 hours later I still had no refund and was having the same communication issues of no replies and my communication being closed. So I went to my bank and opened a fraud dispute, of course Vinted now wanted to communicate with me and within an hour sent me a message threatening to permanently block my account if I did not close the bank dispute and berating me about the channels i should have gone through with Vinted to communicate. All of which I did extensively for months to be ignored and Vinted not to fulfil any of their part. I closed the case. Sent Vinted all the proof if case closed, and my proof of identity and owning the bank account as they requested and of course they are still saying my refund is blocked and I do not have my money back or any resolution. I closed the case as I have a lot of pending sales and if my account is blocked Vinted block my money. They basically threaten you with no choice yet provide no customer service or support other than bully tactics to its users.

Last week I got the 351 bus from Brentwood to Basildon Hospital. I paid for an adult single ticket.

3 stops in to the journey (still in Brentwood) the driver told us he could no longer continue the journey as he does not know the route and someone was meant to meet him at this stop to guide him but they haven’t shown up and he cant get hold of anyone.

He called management (he had them on loud speaker) and explained the situation to them and that he had requested a guide last week, the night before and the morning of and was assured someone would be available. He was told no one was coming and told to ask one of the customers if they know the route to guide him. This is appalling to expect customers to do the job of your company. No one onboard could help, so the manager advised him to tell us all to get off the bus and wait for the next one in an hours time.

I was told a refund for my ticket couldn’t be done on the bus and to contact the company direct and the driver gave me all the detailed needed. I had to then get an expensive Uber journey as I had a hospital appointment to attend so could not wait an hour for the next bus. Other customers also had to get Ubers.

I contacted First Buses who have refused to refund me for this service and will be pulling in their driver. This is disgusting customer service after an already terrible service. The driver is also not at fault, but this is another example of a big company showing no care to its staff, management was the issue! I feel for this driver and all the customers on this bus that First Buses cares so little about any of them!

Shocking service.


But it’s ok right because they gave me a free ticket to use on their service like I want to again after this!

Last week I got the 351 bus from Brentwood to Basildon Hospital. I paid for an adult single ticket.

3 stops in to the journey (still in Brentwood) the driver told us he could no longer continue the journey as he does not know the route and someone was meant to meet him at this stop to guide him but they haven’t shown up and he cant get hold of anyone.

He called management (he had them on loud speaker) and explained the situation to them and that he had requested a guide last week, the night before and the morning of and was assured someone would be available. He was told no one was coming and told to ask one of the customers if they know the route to guide him. This is appalling to expect customers to do the job of your company. No one onboard could help, so the manager advised him to tell us all to get off the bus and wait for the next one in an hours time.

I was told a refund for my ticket couldn’t be done on the bus and to contact the company direct and the driver gave me all the detailed needed. I had to then get an expensive Uber journey as I had a hospital appointment to attend so could not wait an hour for the next bus. Other customers also had to get Ubers.

I contacted First Buses who have refused to refund me for this service and will be pulling in their driver. This is disgusting customer service after an already terrible service. The driver is also not at fault, but this is another example of a big company showing no care to its staff, management was the issue! I feel for this driver and all the customers on this bus that First Buses cares so little about any of them!

Shocking service.


But it’s ok right because they gave me a free ticket to use on their service like I want to again after this!

Vinted do not care about their users. At face value Vinted is simple enough to use, until you have an issue. The site is swamped with scam sellers, fake items and dead accounts. There is no way to contact Vinted at all even the AI cuts you off and doesnt allow a response as it just closes as resolved every conversation you attempt to have. Im currently on 2 months with no resolution to an item not arrived case that has had no outcome or response from Vinted despite saying it will take 48 hours. As a whole Vinted is a nightmare to use and shows no care or even interest to its users. Oh and the clothes sizes doesnt actually match anything in store in the world so prepare to forever play a guessing game on if something will actually fit.

Vinted do not care about their users. At face value Vinted is simple enough to use, until you have an issue. The site is swamped with scam sellers, fake items and dead accounts. There is no way to contact Vinted at all even the AI cuts you off and doesnt allow a response as it just closes as resolved every conversation you attempt to have. Im currently on 2 months with no resolution to an item not arrived case that has had no outcome or response from Vinted despite saying it will take 48 hours. As a whole Vinted is a nightmare to use and shows no care or even interest to its users. Oh and the clothes sizes doesnt actually match anything in store in the world so prepare to forever play a guessing game on if something will actually fit.

I purchased an item over a month ago that never arrived, tracking was not updated and the seller never responded. I had to wait 30 days to be able to open a claim which I did as soon as possible. When filed it said Vinted will assess the case and refund within 48 hours. Its now over a week and no update, no refund and no communication. Every time I try and contact Vinted through the app or site I get an instant reply telling me I have already contacted regarding this and they will reply in time and then there is no option to respond. I tried going to their social media which sends an auto response telling you they do not respond to messages and go back to the app. Vinted has by far one of the worst customer services I have ever encountered and I will be closing my account after this as this is one of many issues.

I have been a customer of Garden of Eden Beauty Studio for approximately two years since it relaunched and a client of Alicia's for around five years. I visit several times a month and regularly spend £100–£200 per appointment on treatments including lashes, brows, pedicures, nails and occasionally hair.

Unfortunately, over the last six months I have noticed a significant decline in the customer experience. What should be relaxing appointments have become increasingly stressful due to poor scheduling and constant interruptions.
During almost every appointment, Alicia is repeatedly interrupted by staff asking how long she has left, telling her to hurry up, or informing her that she has been double-booked or needs to fit in a walk-in customer. This isn't an occasional issue—it happens multiple times throughout appointments and creates an uncomfortable atmosphere for both customers and staff.

My most recent appointment was particularly disappointing. I had booked a luxury pedicure, hybrid lash infills and brow lamination through Treatwell, with a confirmed appointment time of 15:00–17:45. When Alicia was about to begin, she was told to stop because she had also been booked for a bikini wax at the same time, meaning my appointment was effectively pushed back without any communication to me.

Throughout the appointment, staff repeatedly entered the treatment area to tell Alicia she needed to hurry because she had another client booked before my allocated appointment time had ended. At one point, I counted around ten interruptions. Phone calls discussing her schedule and my appointment were also conducted in front of customers, which felt highly unprofessional.

What is most concerning is that this appears to be a recurring business practice. On numerous visits I have witnessed walk-in customers being told there is availability when the schedule is already full, resulting in staff being pressured to rush treatments and existing customers being kept waiting or having their appointments disrupted.

The issue is not Alicia's work, which remains excellent. The problem is management and scheduling. The constant overbooking, pressure placed on staff and lack of consideration for customers' booked appointment times are damaging what was once a relaxing and enjoyable experience.

There are many beauty salons available locally, and people choose where to spend their money based on quality, service and atmosphere. Sadly, the atmosphere at Garden of Eden has deteriorated significantly, and unless improvements are made, I will be taking my business elsewhere.

I genuinely hope management takes this feedback seriously for the benefit of both customers and staff as my emails and social media dm’s were all ignored. No doubt this will get a response when nothing else has for weeks.

My first time ordering from Footasylum. Ordered all black New Balance for my trip the following week. Today, grey and white trainers arrived. My order form and orders online all show I ordered black, the image was clearly black. They are also the wrong size. I now wont have these in time to go away. Both whatsapp and live chat was ai going in circles providing no help and they refused a voucher for next day delivery so I could re order the item and get them before my trip. I’d never use them again and never recommend them.

Footasylum replied here to resolve it. Thats a publicity stunt. They offered no free next day delivery, no discount for redelivery as I needed them for a trip. No anything. In fact they just wasted my time further by privately messaging me to tell me the item is out of stock so I need to return for a refund. Pointless. Terrible service.

Now I updated this to say how pointless their help was they of course email me a 20% discount code and publicly write it here so they look good despite wasting my time for a week refusing any help privately.

I won’t be using the code or footasylum again.

Over a month ago I booked a hotel in Paris with friends for a few days via booking.com. The process was easy enough and we found a hotel we loved the look of and booked. On booking it said pay when you arrive at the hotel, with he confirmation email stating “no further payment is required before your stay”. Of course we had to add a bank card to the booking in preparation. 2 days before our stay booking.com try and take the payment in full from the card, as the booking was a pay on arrival booking, we had sent no money to this account yet as no payment was meant to be taken for another two days until we got to the hotel so the payment declined. Booking.com immediately cancelled our booking. I called the hotel directly as this is what the booking.com cancellation email stated for us to do, for the lovely hotel staff to apologise and say that there is nothing they can do as its booked through booking.com and actually we need to call them, they did suggest booking direct with them as they said booking.com charge a huge commission. I call booking.com who admit it was in their error to take payment early and cancel our booking but then tell me they cant reinstate the booking and taking payment now but they can call the hotel direct and re do the booking if we pay a £400 cancellation fee to re book. Obviously I expressed how insane this is to expect us to pay a cancellation fee when booking.com admit it is their error. I was told they could escalate this to see if it could be waved but with us needing the hotel in roughly 30 hours we do not have time to wait for this so booking and paying the cancellation fee is better to secure it. I was as you can imagine not ok with this, and they put me on hold to talk to management, then off course the phone was cut off! I called the hotel directly who was more than happy to help me re book with no cancellation fee, and my booking direct with them for the same room, breakfast and same dates was £350 less due to the high commission booking.com add. This was my first and now only time using booking.com, ALWAYS GO DIRECT TO YOUR HOTEL FOR BOOKING AND BOYCOTT THESE SCAMMERS!

Over a month ago I booked a hotel in Paris with friends for a few days via booking.com. The process was easy enough and we found a hotel we loved the look of and booked. On booking it said pay when you arrive at the hotel, with he confirmation email stating “no further payment is required before your stay”. Of course we had to add a bank card to the booking in preparation. 2 days before our stay booking.com try and take the payment in full from the card, as the booking was a pay on arrival booking, we had sent no money to this account yet as no payment was meant to be taken for another two days until we got to the hotel so the payment declined. Booking.com immediately cancelled our booking. I called the hotel directly as this is what the booking.com cancellation email stated for us to do, for the lovely hotel staff to apologise and say that there is nothing they can do as its booked through booking.com and actually we need to call them, they did suggest booking direct with them as they said booking.com charge a huge commission. I call booking.com who admit it was in their error to take payment early and cancel our booking but then tell me they cant reinstate the booking and taking payment now but they can call the hotel direct and re do the booking if we pay a £400 cancellation fee to re book. Obviously I expressed how insane this is to expect us to pay a cancellation fee when booking.com admit it is their error. I was told they could escalate this to see if it could be waved but with us needing the hotel in roughly 30 hours we do not have time to wait for this so booking and paying the cancellation fee is better to secure it. I was as you can imagine not ok with this, and they put me on hold to talk to management, then off course the phone was cut off! I called the hotel directly who was more than happy to help me re book with no cancellation fee, and my booking direct with them for the same room, breakfast and same dates was £350 less due to the high commission booking.com add. This was my first and now only time using booking.com, ALWAYS GO DIRECT TO YOUR HOTEL FOR BOOKING AND BOYCOTT THESE SCAMMERS!

Im sad to see some of the reviews here as they couldn’t be more different to my experience and others I know.

I rescued two gorgeous, healthy JRT’s, with the funniest, cutiest personalities from Wallace Kennels in the last 6 months.

Dee was beyond helpful and friendly every time we interacted and every time I came to view a dog on my search for the perfect additions to my home.

All the staff showed care and affection for all the dogs I viewed. All the dogs interacted positively with the staff and myself. I was allowed to time with the dogs and introduce my dog to them.

I was given time to make a decision and the cost was inline with all other rescue centres, in some cases cheaper, that I enquired at.

Both my dogs came with pet insurance, an update from the vet they were registered at and a bag containing a blanket, toys, collar and lead and treats for them.

I can’t thank Dee and everyone at Wallace Kennels enough for the beautiful happy dogs I rescued.

Beautiful salon with the friendliest of staff. Alicia always creates me the most stunning brows and lashes I also highly recommend the luxury pedicure which is pure bliss.

David was unbelievable helpful and patient with me and my dropped laptop. He was friendly and professional advising me throughout our correspondence and repair. My laptop was repaired quickly and for a good price with a very convenient collection and drop off. I couldn’t recommend DH Computing more.

A seller sold me a fake item (listed it as real), I requested a returns as it wasn't as described and was met with threats to come to my address and assault me with the local gangs.

Reported this to vinted, apparently it doesn't breech their community guidelines.

Attempted to talk to someone at vinted (which is near on impossible) and after hours of delays have been met with the same copy and paste reply that answers no questions I gave and addresses nothing I have said and provides no help or support, three times now, and each time they close the chat as resolved.


Vinted no customer safety or support and clearly show no care to customers.

I ordered the tag because it sounded like a great idea. Was a little annoyed at the “free” when it was clear when it arrived it wasn’t as you need a monthly subscription to activate it. I did mot do this, but for 3 days had multiple emails and texts a day, hourly, from the “owner” and various members of staff telling me to activate over and over again. In one message I was given an offer, to which I clicked the link to read about it which automatically charged my account that was on their system when I paid for the postage on the “free” tags and signed me up to a monthly subscription without me authorising anything or anything showing on my screen that this had happened. Reading reviews here prompted me to check my account and I had the same happen as thousands here.

I have cancelled my subscription but have no email to confirm this, and from others feedback here l al expecting them to not adhere to this and charge me again.

The spamming and harassment level of emails a day since purchasing this have driven me insane. Multiple a day pushing more items over and over again. And it doesn’t look like its automated as they are replies to their previous emails sent.

Ironic really that they spam over and over every day yet can't send a cancellation confirmation email and don’t actually provide accurate information on their emails when you click a link.

It is a shame because the concept is great and if it was advertised correctly and not fraudulently taking my money and miss selling I would have paid and genuinely purchased this.

Twice now, an order has been delivered and the delivery company have dumped it in my garden and it has been stolen. Photos show it dumped, no person, no open door, just sitting on grass. I contacted Shein as the sender they are required to open the case against the delivery company, I have sent Shein evidence of this from trading standards, various laws and legislations and correspondence with the delivery companies. The delivery company have confirmed they will reimburse and all Shein has to do is open the case their end. Both times, 8 or so months ago, and last week, Shein have refused any help. They repeatedly keep saying the item is marked as delivered and refuse to help. They ignore all legislations and evidence sent to them and flat out refuse help. Shein can be refunded and I can have the replacement sent or refunded (I’d prefer replacement) if they just opened the case with the delivery company which they are required to do but they refuse. I have had a case open on Resolver with Shein for 8 months regarding this first incident and they simply ignore all messages there. There is no reason to refuse to do this, with both of us not loosing out and it is a requirement in the UK for trading companies to open the delivery disputes but Shein over and over just sent the same copy and paste, its marked as delivered, ignore any information and laws, and refuse any support to their customers. Instead they are happy to just take your money and provide nothing. The first case i even had security evidence of someone coming in my garden and taking the parcel but even a crime number Shein refuse help and the delivery company will not open a case for a buyer as the seller is the one who sent the item. This is disgusting service from Shein and I am tired of being ignored and not listened to by them. Beware of a company that does not follow policies.

I was sent worn used shoes with clear marks and dirt on the soles/base of shoe, photos of the worn dirty shoes was provided to customer services. Customer service rep Phoebe was absolutely useless and showed a clear lack of care from New Look. I was told a replacement could not be sent and a refund could not be sent because it simply was not possible for their system but I could return them and wait up to 10 days for a refund and re order them if still in stock as the site now has a boxing day sale. So no compensation, no help for New Looks quality neglect, no replacement. Nothing. But I did get told off like a child despite all New Looks issues for saying this is a s**t level of customer care.

I use to love moonpig but my last two orders have not arrived despite being ordered at least 10 days before the needed event. This includes cards and gifts. This particular one I have had to contact moonpig 3 times as I still, 23 days since ordering do not have my refund. Each time I have been told it wasn't put through and guaranteed it has been done this time. And this is after endless pointless interactions with their online bot that can not help you at all and just moves you around in circles before it tells you it cant assist you and to call them and closes the chat.

Standards have clearly slipped and postage costs and the cost of cards and items are very high now, especially when they dont even delivery it.

For years I only used moonpig for all my cards, I will now never use again.

Terrible service throughout

After 10 years of gaming I have had my account hacked and Steam have no customer service at all, you cant talk to an ai or a human agent, no live chat, no telephone support, no email Support and no social media just a terrible endless circle unhelpful “help desks” that lead you no where. So all that money, all that time spent with a steam account lost with no care or support given by steam over than a help desk that tells me to rest password for an email that the hackers have changed and i dont have access too.