Booking.com Reviews 

Recently booked an accommodation/apartment for 3 nights in 2 week advance and payment was confirmed. Tried to contact the host multiple times with no answer. During the time of check in at 1500, host did not appear and booking customer service cancelled the booking but we had to wait one week for the refund. Since, it was a huge amount £2620 I was unable to book another accommodation at the same time and stranded. Booking.com has become a complete joke and full of fake/scammer listings that even doesn't exist and they will hold money for few weeks leaving the customer suffer and stranded at the middle of night.

My experience with Booking.com has been extremely disappointing. (I can not keep representative accountable, she did her job) When an accommodation does not meet basic expectations and a guest feels unable to remain in the room, I believe the situation deserves genuine consideration. Being offered booking credit instead of a refund is not the same as receiving your money back. I felt unheard throughout the process, and the resolution did not address my actual loss. I expected better customer care and accountability.

Beware Booking.com is not the way to book a hotel. The website changed my check-in date twice the second time I did not see the change and hit confirm. As soon as the confirmation email arrived in my email I requested a cancellation and tried to call Hotel. Then it became a back and forth blame game of who to call and that I'd have to pay cancellation fee. About 5 messages to booking.com and a long call to a nonexistent customer service there was no resolution. I had to call credit card company to start a dispute. I then called Hotel for second time to say I wasn't going to be staying and if there was a different way to get refunded. Hotel stated he would need proof I tried to cancel because booking.com gets commission off the booking if he cancels without it so I forwarded my first cancellation request which was 5 minutes after the wrong date was booked. That is probably futile effort but worth a try. Seems very fraudulent to me.

Absolutely awful customer experience. Sounds like an AI agent even when they've passed you to a real person supposedly! Couldn't help at all despite numerous phone calls. Had to leave a hotel in the middle of our stay due to cockroach and health and safety, and they couldn't get our money back. Left it to the hotel to decide. In which case they ignored me. Booking.com told me I could have a credit despite being down £1500!

I’ve booked a hotel through this organisation and received a WhatsApp message purporting to be from them. It transpires this is a well known scam so didn’t respond to it. What is disgraceful it’s very difficult to report this to them and their customer service is worse than useless. How this organisation is not in breach of GDPR laws I don’t know. I will not book with them in the future as they cannot be trusted.

Mother portugese criminal officer dogs they are hold my nationality from 2013 to until now and hold my residence card from 2018 to until now and hold ky driving licence including taxi licence from march 2025 to until now give me poison and did on me air shooting and broke our car two times fire two times and give me wrong medicine and make scary my lawyers portugese police psp and gnr not register my complaint and mother come always behind me hacked my mobile and forcing me leave religion and asking 10000 euro for citizenship card before applying and criminal mafia come inside immigration department and stop my process all cctv camera video available and front of IRN /aima works my residence card and citizenship card and they knows these people's from criminal mafia from portuguese army and court also not take any action any news channel contact with me. muhammadch613@gmail
+351 920098546 what's app

Stop to come ìn Europ Anti Immigrant

Extreamly bad
Booking com cheat customers

I pad thr booking com and hotel as accepted my cancellation and waved off the full fee .
But booking com lies says hotel did not agree and they keep money .
Highly untrustworthy platform .
Don’t use this platform .

Booking.com has one of the worst customer service experiences I have ever encountered. Their support is appalling, their approach to customer complaints is unacceptable, and getting a real solution to a problem seems almost impossible.

Honestly, the way this company treats its customers is disgraceful. I have never experienced such a frustrating and disappointing level of service from a company of this size. Customers are left feeling ignored, powerless, and completely ripped off.

It is unbelievable that a company operating on this scale can still get away with treating its customers this way.

My advice to everyone: STOP USING BOOKING.COM. There are plenty of alternative platforms out there. Take your business elsewhere and stop rewarding a company that shows so little respect for its customers.

I booked flights. They separated my flight. The outbound flight was cancelled and refunded but they will not refund the inbound flight which I can’t use! Do not use bookings.com to book flights.

i booked hotel in Antalya i did cancel the booking one day before because of illness, i did request refund they told me its non refundable booking, but hotel was keep saying for 2 months they did not receive request from booking.com and booking.com was keep saying hotel dont reply request. after 2 months booking.com asked me to call hotel directly i called the hotel the hotel manager was very rude he start swearing at me and threating me not to call him again he said no fk*** refund, after that i gave 1 star review against him but next day booking.com removed my review, its look like booking.com was taking hotel side and was giving me wrong information for only 500£, if booking.com lie lie for 500£ then i dont trust them now as in future they wont help me.. r zubair

Terrible service do not use - firstly my flight was cancelled booking.com does not notify you and I turned up to a cancelled flight. Secondly their customer service chat section is extremely and embarrassing outdated that if you leave the chat and go to a diffrent section of the app to check something you loose your whole chat and the communication you were having with a customer service provider.

I recently paid for a two night break room only at Tre-Ysgawen Hall & Spa what was advertised was false and misleading for a two night break i paid 157.00 the room wasn't what was sold , the wallpaper was coming off curtains weren't on the rails dust and the bed was disgusting but we had no hot water too have a bath i raised my concerns directly with the hotel manager Stephan who came too bedroom 10 said he would have too check if a switch needed looking at and thst he would get the hotel receptionist too ring back , i ran that water for over 20 minutes i then went down too reception spoke too the receptionist who said she would ask him too return too the bedroom! In which he didn't so I sent him an email explaining that for a 4 star establishment it wasn't good enough in which he replied due too them being busy the rooms are due too be decorated next month ! Then asked for a resolution as soon as i had mentioned compensation he then blocked my emails when I did get intouch with him he turns round and said he was hoping for a resolution but because I left a negative review he was going too cease communication , i have left messages for booking.com and still waiting on a reply i want some sort of compensation and something done in regards too this hotel , people need too read the bad reviews because thats exactly what you are paying for ,the brochure’s apparently up too date yet it was published 1998 ,the grounds are stunning and so is downstairs staff are amazing and the breakfast is good but thats it , its not professional

Booking.com has officially lost touch with reality! Their obsession with AI is understandable, but this ridiculous implementation is beyond comprehension.
I wasted 3 HOURS trying every possible way to contact them through their website. The result? Telephone numbers where AI talks endlessly without offering any real solution. Absolutely brilliant! Technology designed to help customers has become a barrier preventing them from reaching a real customer service representative.
My advice: AVOID BOOKING.COM! When something goes wrong, you may find yourself trapped in an endless AI circus with no human being willing or able to help. Check the customer service of any platform before booking.
Booking directly with the airline or hotel is the best option. Why pay a middleman who disappears behind artificial intelligence when you actually need help?

Booking.com allowed me to book a reservation at a hotel that is currently closed for maintenance. They never notified me. I found out the day I was supposed to check-in. And my refund will take up to two weeks. Ridiculous.

The cleanest inn we have ever stayed. Kuldip was very accomodating and friendly. Very accessible to Morro bay, Morro rock, Morro State Park, Embarcadero and other restaurants . I highly recommend this place . Definitely will be back to Morro Bay Beach Inn with friends when visiting Morro Bay. ❤️

I have used this site before with no issues. But my last experience with Booking.com was horrible. I booked a hotel through them a few months in advance of the stay and dealt with The Netherlands so my booking that was showing as a little over 350 turned out to be over 550 in conversion to Canadian dollars. No where did it mention a conversation rate and then to top it off a while before my booking date I get an email stating I need to make payment or my booking wouldn’t be secured I even called the hotel but the payment was taken from my credit card.
When I went to leave my booking at the hotel I was then charged again to my credit card for the booking. So I payed well over 1000 for my stay as the hotel never received payment from the third party booking.
I have contacted Booking. Com 3 separate times for refund on my paying twice and after giving them all the information they requested about my booking they still have not refunded my overpayment. And it’s been over 3 months
I will never use Booking.com again and will deter anyone else from using it!
We all work so hard for our money and use these what I thought was a trusted site to book for our vacation only to be scammed out of a payment that the hotel never received!

I booked with them for a hotel in Bali and came to the hotel and front desk says booking never reached out to them. Reached out to booking , on chat “no response” , phone isn’t picked up and email “ no response”. Had to make a new booking with the hotel - well lesson learned in money at least.

Dear Reader, find other websites - booking.com will scam you and slink you alive.

I think booking.con is surely from the past 13.8K ppl have commmented negatively .

Shocking service. Accommodation cancelled as we were travelling to London an hour before check in. We were going to a gig in Finsbury Park & suddenly our accommodation had a leak! Messaged the owner who panicked when we said we were on our way so don't believe the leak story at all. Long story short had to pay £20 to put our overnight bag in to a bag storage. Missed the last train home & all in all over £120 out of pocket. Still trying to claim compensation but pretty much given up as they just put more & more obstacles in the way. Won't ever use again

The hotel I booked sight unseen was nasty, disgusting, moldy and smelly. Could have been a homeless shelter! Booking.com would not help with a refund. Hotel was terrible to deal with. Booking.com should stand by their hotels.

Booking.com
For the past 2 weeks I've been trying to change the date of my flight which I had already paid an amount in order to change the dates after many negotiations from their part they never changed the date and now they want again because I've already paid once $100 another time $6 to change and they told me they would confirm the reservation
they never did
so now the airline wants me to pay another $300 it's really bad service I don't know what's going to happen with my trip