Peter O'Malley

TWO YEARS AGO, I LEFT A GOOD REVIEW. NOW, THIS FIRM HAS GONE DOWN HILL. THEY HAVE FAILED ME, ON A NUMBER OF OCCASIONS. YESTERDAY, 5TH OCT 26, TOOK THE BISCUIT.
I HAD AN APPOINTMENT AT THE HOSPITAL AND BOOKED A CAR FOR 9.00 A.M. AFTER CALLING THIS FIRM BACK ON AT LEAST 3 OCCASION FROM 9.05 A.M. I WAS TOLD THE CAR WAS ON THE WAY....BY 9.30 A.M. I WAS STILL WAITING.
MY APPOINTMENT WAS AT 9.40 A.M. I AM ALSO DISABLED AND HAVE SIGHT PROBLEMS. I HAVE USED THIS COMPANY FOR DECADES.
A NEIGHBOUR CAME TO MY RESCUE AND TOOK ME TO THE HOSPITAL APPOINTMENT, I WAS LATE, BUT THEY DID NOT CANCEL ON ME. HAD THEY DONE SO, I WOULD HAVE BEEN LIVID. I HAD BEEN WAITING FOR THIS APPOINTMENT FOR ABOUT 18 MONTHS. LEAVING ME TO THE MERCY OF A DILITORY TAXI FIRM..
I AM ALSO AWARE THE OWNER HAD DIED AND THE CURRENT OPERATION MANAGER APPEARS TO LIVE IN THE NETHERLANDS. HOW THAT WORKS, I DO NOT KNOW.
FOSSE ARE NOT CARING FOR THEIR CUSTOMERS. SCHOOL RUNS ARE PRIORITISED OVER ORDINARY PAYING CUSTOMERS. THEY ARE LEFT STRANDED FOR 30 - 40 MINUTES.
I AM SADDENED THAT THIS ONCE GREAT FIRM, HAS NOW HIT THE SKIDS.

PLEASE UNDERSTAND. I ORDERED THESE MUGS,BELIEVING THEY WERE FINE BONE CHINA.
THEY ARE NOT.
THEY ARE HEAVY ORDINARY MUGS.
I DID NOT RETURN THEM BECAUSE THEY WERE PART OF A GIFT FOR SOMEONE ELSE, I DID NOT HAVE TIME.
THE MUGS ARRIVED ON TIME. PACKAGING WAS GOOD. BUT PLEASE CHECK THE ACTUAL DESCRIPTION BEFORE ORDERING.

I HAVE HAD MY "MIBED" FOR 3 YEARS. CUSTOMER SERVICE IS AWFUL. LESS THAN HELPFUL AFTER ALL THE MONEY SPENT.
AFTER AN ACCIDENT WITH A CUP OF TEA, THE MATTRESS COVER HAD TO BE REMOVED AND WASHED AT 20 DEGREES. WHEN WE TRIED TO REFIT THE COVER, IT WOULD NOT FIT AND WE HAD TO BATTLE WITH THE ZIP FASTENERS. AS A RESULT WE WILL NOW HAVE TO BUY A NEW ,MATTRESS AS MIBED DO NOT SELL A SEPERATE COVER.
WITH ALL THE ISSUES WITH MIBED, I AM SURPRISED THIS COMPANY IS STILL TRADING. OFTEN, ELECTRIC BEDS ARE PURCHASED BY DISABLED AND ELDERLY PEOPLE, POST PURCHASE THERE IS LITTLE OR NO HELP. SAD.

COSTA COFFEE. BEAUMONT LEYS. LEICESTER.
I OFTEN VISIT THIS COFFEE SHOP. WEDS 2ND JULY I CALLED IN. HAD A COFFEE AND A CHEESE AND TOMATO TOASTIE.
WHEN THE TOASTIE ARRIVED AND I TRIED TO EAT IT, THERE WAS NO TOMATO AND THE CHEESE WAS BLAND AND TASTELESS.
FOR THE PRICE CHARGED I WOULD HAVE EXPECTED BETTER QUALITY INGREDIENTS. I AM DISAPPOINTED IN COSTA'S. I MUST SAY, THE STAFF WORK REALLY HARD AND ARE VERY HELPFUL. CAN COSTA PLEASE USE THEIR PROFITS TO IMPROVE THE MENU . IMPROVE THE QUALITY.
BEWARE. DO NOT DRINK A COSTA COFFEE WHEN IT IS COLD. BITTER AND NASTY.

AS A DISABLED CUSTOMER, WHO ALSO HAS SEVERE SIGHT PROBLEM, AND IS UNABLE TO USE APPs, I AM VERY GRATEFUL THAT EON NEXT KEEPS A CUSTOMER PHONE NUMBER AND HELP CUSTOMERS LIKE ME.
CHANGING TARRIF IS ALWAYS A WORRY AND HAVING SOMEONE TO DISCUSS THE CHANGES WITH, MAKES A HUGE DIFFERENCE.

WE STARTED WITH A FAULTY UNIT. THE STAFF AT RICHER SOUNDS SWAPPED IT OVER WITHOUT ANY PROBLEMS.
I WAS THEN HAVING PROBLEM WITH THE SECOND UNIT, SO TONY AND THE GANG CAME TO MY AID. I CHANGED THE UNIT IN THE SHOP FOR ONE I COULD USE MUCH MORE EASILY. I FELT LIKE I HAD BEEN A REAL PEST. ALL I GOT FROM THE STAFF WAS LOTS OF REASSURANCE.
IF YOU LIKE TO DEAL WITH A BUSINESS THAT OFFER CARE AND CONSIDERATION TO THEIR CUSTOMERS AND NOT JUST TAKE MONEY, PLEASE HEAD FOR RICHER SOUNDS. THEY ARE AMAZING.

PURCHASED IN 2023. INITIALLY ALL SEEMED O.K. NOW IT WILL NOT WASH THINGS IN THE CORNERS OF THE RACK.PLATES AND CUTLERY STILL HAVE BITS ON THEM. I USE THIS OVERNIGHT,BUT IN THE MORNING I HAVE TO RUN ANOTHER PROGRAMME TO FINISH CLEANING THE POTS.
WARRANTY WAS ONLY FOR 12 MONTHS. NOT GOOD ENOUGH.
SPOKE TO AEG/ZANUSSI. NO HELP UNLESS I PAY FOR AN ENGINEER TO CALL.
THIS DISHWASHER WILL BE LEAVING MY KITCHEN IN A SHORT TIME. TAKEN TO A GREAT HEIGHT AND DROPPED ONTO CONCRETE. I HATE IT.

I HAVE POOR SIGHT AND HAVE PURCHASED AVG PRODUCTS FOR A NUMBER OF YEARS. HOWEVER, SOMEHOW I NOW HAVE TWO AVG PRODUCTS ON MY LAPTOP. BOTH ARE ACTIVE. I HAVE TRIED CONTACTING AVG USING THE VARIOUS PHONE NUMBERS AND HAVE NOW GIVEN UP. THE AVG I HAVE, SORT OF WORKS, BUT IS POOR AND I PAID A FAIR AMOUNT FOR THIS SOFTWARE. WHAT ARE AVG PLAYING AT. POOR SERVICE. POOR HELP FOR CUSTOMERS. I AM DONE WITH THEM!
REPLY 20/12/24
I RESPONDED TO THE REPLY FROM AVG. I AM NOT ON ANY SOCIAL MEDIA PLATFORMS, SO I WENT ONTO THE AVG LOGIN AND WENT THROUGH THE MIRIAD OF OPTIONS AND LEFT A MESSAGE FOR A CALL BACK.... GUESS WHAT. NO RESPONSE.
NOT A GOOD OUTCOME FOR AVG.

AFTER A PROBLEM WITH ONE DISHWASHER, A REPLACEMENT WAS DELIVERED BY PRASHANT AND CHRIS. A BIT EARLIER THAN I AM USED TO. BUT THEY WERE GREAT. MARKS ELECTRICAL AND THERE STAFF DO A BRILLIANT JOB. CUSTOMER SERVICE IS OBVIOUSLY A PRIORITY WITHIN THIS COMPANY. IT SHOWS. IF YOU WANT GOOD SERVICE, GO TO MARKS ELECTRICAL.

EARLIER THIS YEAR I PURCHASED TWO SETS OF 12, HABITAT WHITE DINNER SETS. THEY WERE ON OFFER. I PAID WITH MY BANK CARD, ALONGSIDE OTHER SHOPPING.
WITHIN A COUPLE OF WEEKS I NOTICED SCRATCHES ON THE CROCKERY, MADE BY CUTLERY USED WHEN EATING. I'M DISABLED AND STRUGGLE TO GET TO MY NEAREST STORE I USE. I CALLED CUSTOMER SERVICE AND TOLD THEM I DID NOT HAVE THE RECEIPT. I TEND TO LOSE THEM, AS I CANNOT SEE THEM. HOWEVER, I USED MY BANK STATEMENT.
SO A FRIEND TOOK ME TO SAINSBURYS WITH THE CROCKERY. CUSTOMER SERVICES WERE NOT TOO HELPFUL AND SENT FOR A MANAGER, WHO TOOK MY BANK STATEMENT, TO LOOK ON THEIR SYSTEM FOR THE SALE. HE CAME BACK AND SAID HE COULD NOT FIND THE PURCHASE. HE SENT FOR ANOTHER MANAGER. WHO ADMITTED THERE WAS SOMETHING WRONG WITH THE CROCKERY, BUT COULD NOT HELP ME AS I DID NOT HAVE A RECEIPT. HE ALSO INFERRED THAT I MAY HAVE BOUGHT THE CROCKERY FROM SOMEWHERE ELSE.
SO RATHER THAN LOSE MY TEMPER, I SAID THAT I WAS LEAVING THE CROCKERY WITH THEM,AS I DID NOT WANT IT.
I WAS NOT OFFERED A REFUND, A CREDIT NOTE OR ANY FORM OF HELP. I HAVE SEEN OTHER COMPLAINTS ABOUT THIS SAME OFF WHITE HABITAT CROCKERY AND CUSTOMERS HAVING THE SAME ISSUE.
I WAS A REGULAR CUSTOMER TO SAINSBURY'S/HABITAT/ARGOS AT FOSSE PARK LEICESTER. THAT IS NO LONGER THE CASE.
DO NOT BUY THIS HABITAT CROCKERY!

BED BASE IS EXCELLENT. WELL MADE. THE DELIVERY MEN WERE GREAT. VERY HELPFUL.
P

WELL. I HAVE BOUGHT BEDS ONLINE BEFOREAND COME TO GRIEF. NO RETURNS. BUT THIS COMPANY IS EXCELLENT. NO NONSENSE. EASY TO ORDER. NO DELAY ON DELIVERY. THE DELIVERY MEN ARE VERY PLEASANT AND KIND. THEY WENT ABOVE AND BEYOND TO GET THE BED BASE INTO THE BEDROOM.
CONTACT FROM THE SELLER IS REALLY GOOD. AS WE ALL KNOW, CUSTOMER SERVICE IS KEY TO A GOOD BUSINESS.
MANY THANKS.

EASY TO FOLLOW. PROBLEM, TEXT AND BOXES COULD BE SEEN MORE EASILY, IF THEY WERE IN BOLD, FOR THOSE OF US WITH SIGHT PROBLEMS.

I WANTED TO LEAVE A REVIEW, EVEN THOUGH I HAD TO CANCEL MY ORDER.
VAC ORDERED. NO DELIVERY DATE. STOCK PROBLEMS.
I ACTUALLY FEEL SORRY FOR THIS COMPANY. THEY SEEM TO STRUGGLE TO GET STOCK. BUT THEY DO NOT LET THE BUYER KNOW THE ITEM IS NOT IN STOCK.
NO DELIVERY DATE MAKES CUSTOMERS WORRY, THAT THEY HAVE LOST THERE MONEY. ALTHOUGH IF YOU CANCEL THE ORDER, THEY REFUND FAIRLY QUICKLY.
I THINK IT WOULD BE WISE OF GARDY TOOLS MANAGEMENT TO LOOK AT IMPROVING THE WEBSITE AND ADDING STOCK ITEMS. ALSO LOOKING AT THE WAY OTHER COMPANIES WORK. THEN CHANGE THERE METHODS. PERHAPS ADDING PAYPAL TO THERE PAYMENTS. PRICES ARE GOOD. ORDERING IS FAIRLY SIMPLE. JUST A FEW TWEAKS WOULD MAKE GARDY A GOOD OPTION FOR CUSTOMERS.

KATH W.
I ORDERED 32 X 2KG PACKAGES OF THE SENIOR DOG FOOD IN FEBRUARY 2023.
AFTER WAITING SOME TIME IT WAS DELIVERED. I WAS MISSING 16 X 2KG PACKETS. I CONTACTED WEBBOX BY PHONE, WAS ASSURED THAT THIS WOULD BE CORRECTED. THE SECOND DELIVERY I RECEIVED 8 PACKETS, SO THE ORDER WAS 8 PACKETS SHORT. I CONTACTED WEBBOX AGAIN. EMAILS WERE SENT.THE LOVELY MORAG REPLIED! THE THIRD DELIVERY I RECEIVED 4 X PACKETS OF THE DOG FOOD. SO THEY STILL OWE ME FOUR MORE PACKETS. I HAVE EMAILED, PHONED AND GOT NOWHERE. THERE IS NO RESPONSE FROM THIS TERRIBLE COMPANY. I CERTAINLY WILL NOT BE USING THEM AGAIN. I RECOMMEND THAT YOU DO NOT USE THEM EITHER.

TICKETS PURCHASED THROUGH VIAGOGO AT THE OUTBREAK OF THE PANDEMIC WERE SOLD THROUGH VIAGOGO TWO YEARS AGO, FOR AN EVENT THAT WAS RESHEDULED 3 TIMES. I KEEP ON GETTING EMAILS, THAT MAKE NO SENSE TO ME, ASKING ME TO DECIDE IF I WANT NEW TICKETS ISSUING OR OTHER OPTIONS. I CALLED VIAGOGO ON TWO OCCASIONS, ONLY TO BE TOLD, THERE WERE TWO ORDER NUMBERS, I ONLY HAD ONE. THEN I WAS TOLD ON THE PHONE, THAT VIAGOGO DO NOT SELL TICKETS AT ALL, THEY ARE A MARKET PLACE! THE ONLY POINT OF CONTACT I HAD WAS WITH VIAGOGO. THE EMAIL/ACCOUNT SERVICE IS DREADFUL. THE PHONE OPERATORS ARE WORSE THAN USELESS. THEY CANNOT DO ANYTHING TO HELP. THE ORIGINAL IDEA OF THESE TICKETS WAS AS A 60TH BIRTHDAY GIFT. IT IS NOW A NIGHTMARE, DESPITE SELLING THE TICKETS, I AM STILL CAUGHT IN THERE NET. I WILL NEVER USE VIAGOGO AGAIN.