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Trainline Reviews 

156,240
•
TrustScore 4 out of 5

4.1

Railway ticket agent
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Review summary

Created with AI, based on recent reviews

Evaluating 21,082 reviews, reviewers had a great experience with this company. Customers frequently share that the online booking process is remarkably smooth, quick, and very easy to navigate for all users. People consistently appreciate the clear pricing information, helpful journey updates, and practical money-saving options available when planning their train trips online. However, some people mentioned unexpected ticket changes, automated booking errors, or sudden pricing inconsistencies that caused unnecessary frustration during purchase. Some people also felt that occasional tight connections, missed travel legs, or noticeable service shortcomings during their actual train journeys negatively impacted their overall travel satisfaction.

What people talk about most

User experience

People report positive experiences with user experience, highlighting how easy it is to book tickets,... See more

Booking process

Customers had positive experiences with booking process, highlighting an easy to use system, straightforward... See more

Service

Customers consistently note ambiguous experiences with service, often praising prompt and efficient journeys... See more

Price

Reviewers mention ambiguous feedback about price, with many customers appreciating the competitive rates,... See more

Website

Clients share ambiguous opinions on website, noting it is easy to navigate, quick for finding train times,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Generally, it's very good but occasionally, the connections are planned a bit tight. I wonder why there is a booking fee though, as SouthEastern and Northern apps don't have one. Twice I've had a book... See more

Rated 4 out of 5 stars

Booking on your app is easy but have found the last two times seats were not allocated. I called customer services to discover that not all train companies allocate seats yet in the past seats were... See more

Rated 4 out of 5 stars

Booking using the App was very difficult and confusing this time. Used to be more straight forward. Now you have to look at t&Cs for split fares and different types of fares. The ticket machine in... See more

Rated 4 out of 5 stars

The train ride was comfortable and scenic. It offered good value for money. We were however, disappointed that the Station facilities at Llandudno closed at 4pm for the return journey leaving us with... See more

Company details

  1. Railway ticket agent

Written by the company

We're Trainline, Europe's leading rail and bus app. Our aim is to bring together all rail, coach, and other travel services into one simple experience, so customers can get the best prices and smart, real-time travel information on the go. Today, we offer our customers travel to thousands of destinations with 270 rail and coach companies, in and across 45 countries in Europe and the rest of the world. That accounts over 172,000 smarter journeys every single day.

Contact info

4.1

Great

TrustScore 4 out of 5

156k reviews

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Asks customers to review

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4.1

All reviews

(156,240)

24,164 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Easy site to use

Easy site to use, provided up to date information on the day when a train was going to be cancelled and suggested an alternative

14 October 2026
Rated 2 out of 5 stars

Trainline October 2026

I purchased a ticket for a journey.
Once I paid for the ticket they tell me there is no machine at the station to get your ticket.
The app cannot tell you where to buy the ticket.
You cannot communicate with this Company to resolve the issue.
The station supervisor let me on the station and told me to print the ticket at the final destination.
The final destination station supervisor just said there is no customer service with Trainline which sums it up.
Not for me in the future.

14 October 2026
Unprompted review
Rated 5 out of 5 stars

This was the first time I have booked…

This was the first time I have booked through trainline as I usually drive to my destinations.
I found it very easy to get the information I needed and then to book the exact trains I needed for my journey,and return.
Even better that I could choose my seats on the train.
There was no problems at all and confirmation email sent out straight away.
Great experience.

14 October 2026
Rated 5 out of 5 stars

Easy to use online.

That I could book online and have so much information to hand , I had to change to a day earlier return after booking and this seemed like an easy process also , but my bank statement has two transactions paid for now. I may have to sort when I get to the station next week.

14 October 2026
Rated 1 out of 5 stars

Train had no seats available

Train had no seats available

Every aisle was packed like sardines with people standing as were the door areas

I don't expect to pay and not get a seat

The 3rd world countries like Indias service was way a head

14 October 2026

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