S F

United Kingdom

Reviews

Review of DPD UK


Rated 1 out of 5 stars

DPD has become as bad as the worse…

DPD has become as bad as the worse delivery company's so the there's no point in paying for a delivery service if the goods are dumped in the garden when the door was left open waiting only to be disappointed by the new DPD standards and will be returning to Costco

6 October 2026
Unprompted review

Review of Yorkshire Tea


Rated 5 out of 5 stars

I had a slight problem with tea bags…

I had a slight problem with tea bags after a short Email to
customer services it was dealt with promptly so very happy outcome ticket number is 83704.

22 June 2026
Unprompted review

Reply from Yorkshire Tea

Chuffed to hear we were able to put things right for you - thank you for the kind feedback! ✨

Review of Kettlechips

Review of Collect+


Rated 1 out of 5 stars

I took my goods to be retired to the…

I took my goods to be returned to the registered returns point where the shop assistant was not very helpful and didn’t what my return item he only take very small items so I ask the for a item size list which he did not have told me to take somewhere else I said this is one off the places on the postcode listed and he said ok just this one time but don’t comeback anytime bigger than an A4 package so what’s the point is only some places that are on the list

17 March 2026
Unprompted review

Reply from Collect+

Thank you for contacting Collect+,

We're sorry to hear you've had a negative experience at one of our PayPoint stores.

Please can you email enquiries@paypoint.com and provide us with a few more details regarding your experience so we can investigate this further for you?

We'll look into this promptly and revert to you as soon as we can.

Best wishes,
Jen S, Collect+ Team
Our Customer care is open from 9am – 17:15pm Mon -Sun

Review of Jet2holidays


Rated 1 out of 5 stars

I have all ready contacted Jet2…

i have all ready contacted Jet2 regarding very poor Jet2 ground staff
Disappointed lack of imfomation from Jet2 staff in Lanzarote airport and near the bus staion are not interested in helping travelers as they stand in a group and do there best to avoid help BR 18459974/W25H

28 February 2026
Unprompted review

Reply from Jet2holidays

Hi there,

Thanks for your review.

I'm sorry to read about your recent experience.

If you would like us to investigate the points you've raised, kindly send details of the issues you faced by visiting our website at www.Jet2holidays.com/contact-us. A member of our friendly team will then be in touch in due course.

Thanks again for your review.

Kind Regards,
Gemma Stocks
Customer Service Executive Support

Review of Well Pharmacy


Rated 1 out of 5 stars

very poor service

I went to collect my prescription after a phone call i spoke the the pharmacy manager. he reassured me the my prescripion would be ready in full the the next afternoon so i went to the pharmacy stood at the counter for about just under 10 minutes the counter assistant came with a bag and said thats you so i asked is everything there before you give me it, she had a look and said no i would need to come back for the rest at that point i told her to keep the stuff i would move my prescription to another pharmacy as this an ongoing issue, having to return time after time to collect your medication that is missing

1 November 2025
Unprompted review

Reply from Well Pharmacy

Hello,

We appreciate you taking the time to share your experience. We're sorry to hear about the repeated issues with your prescription and the inconvenience this has caused. We will address this internally to improve our service and ensure prescriptions are complete and ready as promised.

If you would like to talk to us regarding your concerns, please email your experience to hello@well.co.uk with the pharmacy name and address in the subject bar. This will allow the relevant team to share this with the area manager and allow them to address any issues directly with the pharmacy.

We also our have new feedback form you can use where it makes sharing your experience with us easier and quicker. Please visit our website and fill in our new feedback form at https://well.co.uk/contact/. Any feedback you share with us, will still be shared with the area manager and allow them to address any issues.

Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.

Kind Regards,
Well Pharmacy

Review of Awaze


Rated 1 out of 5 stars

booked this break through hoseasons

booked this break through hoseasons, in an autograph junior lodge, these are not lodges these are caravans, the property i was in was a carnaby highgrove, which on carnaby website is sold as a caravan, but is marketed by both hoseasons and percywood as a lodge, dont be fooled into thinking you are getting a lodge, caravan was small and very narrow in the hallway between lounge and bedrooms,couldnt have 4 adults in this van, heating in van broke at 5pm on Saturday night, contacted on site handyman who couldnt repair ,so no heating or hot water till sunday late afternoon, so couldnt use hot tub as we couldnt shower, all dishes and cutlery covered in food, dishwasher in van dont understand why dishes and cutlery cant be put through dishwasher between clients by cleaning staff,van very dusty and very cold on arrival as patio door would not fully close which i feel was a security risk, all these problems given to emergency callout on sat, only heating was been fixed,

26 September 2025
Unprompted review

Review of Slater Menswear

Review of Away Resorts


Rated 2 out of 5 stars

Very poor customer service

My self and wife booked a lodge for our anniversary with Away resorts paid the deposit to reserve the lodge
a week later paid the balance in full and thought that was it ,all paid
until i got a call from the piperdam staff asking for payment and i told them that i had paid in full she said they have no record of payment and i had to spend the afternoon on the phone to head office to clear this up no apologies for the distress to me to rectify this error ,hope the actual stay goes without any hitches

7 April 2025
Unprompted review

Review of The AA Breakdown Cover


Rated 1 out of 5 stars

Very poor

I have tried continuously to register the app at least 5 times without any luck or help from online help so how do you progress with the very poor app constantly the code sent doesn't work so how are you supposed to connect with AA

10 March 2025
Unprompted review

Reply from The AA Breakdown Cover

Hey, sorry to hear this. Please give the team a call on 0330 053 0475 and someone will be able to help you.

Review of Nationwide


Rated 1 out of 5 stars

Going down hill fast

My resent experience with the Nationwide was the worst ever i spent a long time on the phone pressing all the options listing to per-recorded rubbish tried to get help and still did not get
so i thought i would try and do it myself online i thought that i mastered
to complicated systems and found myself with an interest charge for not completing the the payment set correctly

11 February 2025
Unprompted review

Review of The AA Insurance


Rated 1 out of 5 stars

I should have looked at the reviews first

I have unfortunatelyj ust taken out car insurance with AA i had a small problem so i called the helpline
another mistake as the pre recorded massage at the beginning of the call can last for 3 minutes trying to fob you off to WhatsApp and you have to pay for that call they must know how bad the call centre help is to use this method to speak to them as i got no help from call center help very poor all round experience as don't have WhatsApp so pointless

17 December 2024
Unprompted review

Reply from The AA Insurance

Hi there, the Whatsapp service is a text messaging service where an advisor will be able help with your query. This will save time waiting in the queue for an advisor to answer, when demand is high.

Review of Boots


Rated 1 out of 5 stars

Poor at best

I had a bad experience at one of the pay points in the Braehead store
After waiting in the queue to pay when it came to my turn to pay the shop assistant said to me you will need to use the automated pay points as they are now some free to use .
i told her i don't know how to use them she the took the goods and put them on the shelf beside the till
So made a complaint to customer service Via the phone who told my i would get a call back within 72 hours still no call a week later
No wonder store are being closed down just read customer feedback and see the rise and fall of Boots

12 November 2024
Unprompted review

Review of John Lewis


Rated 1 out of 5 stars

Declining rapidly store the beginning of the end

I have tryed on several occasions to get some help from there very poor customer service help line after paying for the call you have to listen to a long pre-recorded massage the understand and constantly repeating what you just asked the and the end the call without any help as the can't understand what i am saying and constantly have to repeat myself the they END THE WITHOUT ANY HELP
so this to me is the last time i will use this declining rapidly store poor show JL

24 January 2024
Unprompted review

Reply from John Lewis

Hi, Thank you for taking the time to write a review. I'm sorry to hear about the experience you had when trying to contact us. When contacting our Customer Services we’re always keen to direct you to the best contact. After selecting from the options on our IVR when calling, we will always put you through to the next available agent best placed to support you. Supporting our customers is one of our main priorities, ensuring we offer quality products and outstanding service to the people who matter most, our customers. ^Holly S

Review of Direct Line


Rated 1 out of 5 stars

There's Noting Direct about Direct line

i Have emailed this company to about poor customer service automated reply said i will get response in 3 days a week ago am still waiting
i have spent a long time on the phone 4 calls of upto 50 minutes to sort a 2 minute problem so beware of this when using this company

20 March 2023
Unprompted review

Reply from Direct Line

Hi. I'm sorry to hear you've not heard anything back yet and we've kept you waiting. If you send our customer service team a message on the link below, they'll be able to chase this up for you. Rach

me/directlineuk

Review of Autoglass®


Rated 1 out of 5 stars

After seventeen phone call at my …

After seventeen phone call at my expense talking to lots of different departments to call persons ,
four broken appointments and sill no help from customer service i cannot recommend this failing company to any one

23 June 2017
Unprompted review

Reply from Autoglass®

Hi Sean, I am extremely sorry to read about the service you have received and for the inconveniences caused. Please contact us via customer.services@autoglass.co.uk so that we can locate your details and discuss this further with you. Kind regards, Zema