DPD UK Reviews 

Very fast next day delivery!!

Delivered during the time slot. Packaging undamaged.

I ordered an iPhone from EE, with an estimated delivery date of 6 October. As of 14 October, I still do not have it.
After repeated DPD delivery failures in Bristol, arrangements were made for collection from an EE store in Coventry. My daughter had already missed university classes on two days waiting for the original delivery.
On 13 October, EE Customer Services expressly assured me that the phone would be available at the Coventry store the following day. I contacted the store on the afternoon of 14 October. They confirmed that they had received nothing for me.
Another promise, another wasted day.
DPD’s visible tracking has not updated since 9 October, after the parcel was relabelled. I have been left chasing EE, DPD and the store myself, without a reliable explanation of where the phone actually is.
The Executive Complaints process has also become bogged down in repeated verification messages. I initially misunderstood one question and supplied card digits instead of bank-account digits. I have since supplied the corrected information and explained the distinction between my personal account and business contact number. I accept the need for security, but I need someone to resolve the confusion and move the complaint forward.
Meanwhile, I am receiving trade-in reminders when the replacement phone has not even arrived.
In my view, this is scandalously unprofessional handling of a straightforward order. EE chose the delivery provider; I should not have to coordinate its courier, dispatch operation, store and complaints team.
I have now given EE a final 24-hour deadline to deliver the phone or confirm that it is physically available for collection. Otherwise, I intend to cancel the device order and seek to have the associated finance unwound without charges.
I want a phone or a properly resolved cancellation - not another unsupported promise of “tomorrow”.

On time. Safely delivered. Good communication.

12355678910

Delivery driver was very rude and arrogant I would not recommend DPD.

Communication updates were very good product arrived on time as advised
Thanks

Your driver dumped it outside again instead of leaving down alleyway as in safe place.
What is the point of filling in your safe place when all your drivers are going to chuck parcels outside in full view and all weathers???

Very good delivery, but lack of comuniation

Wonderful service
Thankyou

Parcel not received

Driver was not polite

Pleasant and courteous

Left in the correct space, delivered in timely fashion, parcel correct way up.