United Kingdom
Review of relay.delivery
Relay advertise delivery in 2-3 days, I've sold items on vinted and not one been delivered in this time frame, the latest one has gone missing posted 2 weeks ago, so frustrating, I've now removed Relay as a delivery option from my vinted account. Awful service.
Review of DPD UK
The Delivery drivers are always really good, I have my dogs food delivery every 8 weeks it comes in 2 separate boxes the only reason I give 4 stars is because they sometimes come on separate delivery vans on the same day, how is this good for the environment! If this could be fixed i will give 5 star review.
Review of RMG
Why are we paying extortionate management fees when we own our own house that is freehold and the road has been adopted by the council, we have our own drive way and garage, please don't tell me to ring you as this has been tried and failed also. We are being robbed.
Reply from RMG
Hi Katherine,
Thank you for sharing your feedback with us. We truly appreciate you taking the time to leave a review.
We’ll be reviewing this in the new year and will reach out if we’re able to locate your account.
Thank you again for your patience and understanding.
Many thanks,
Karl
Review of London Health Company
Couldn't get enough blood after following all instructions got in touch with the company who offered four finger prick tools and blood vial for another £1.99 which I didn't think would work as I didn't get much blood with the first 3, I was offered a refund which I accepted but was told my information would be passed on to the person responsible needless to say I'm still waiting after 4 days, got back in touch and my last email was ignored🙁
Reply from London Health Company
Hi Katherine,
We do mention that refunds can take up to 7 working days, and yours was issued within the promised timeframe. No emails were ignored, it has simply been processed within the 7 working days period.
Kind regards,
LHC Team
Review of Dreams
The customer service we received was amazing, knowledgeable staff that weren't too pushy
Review of InPost UK
Reply from InPost UK
Thank you, Katherine, for your 5-star rating and kind words about our fast delivery!
Review of Rover.com | Pet Sitting
Contacted 2 sitters for my dog for an upcoming holiday and neither of them had the manners to reply
Reply from Rover.com | Pet Sitting
Hi Katherine, thank you for your feedback. We are sorry to hear about your experience. We would like to further assist you with your questions and concerns, you may get in touch with us via call through support line at +44 8082 812524, email us at support-uk@rover.com, or chat with us through rover.com/help. All the best, Danica D.
Review of InPost UK
I would give 5 stars only problem was it took longer than estimated time to arrive, which always seems to be the problem with inpost.
Otherwise good
Review of The Knitting Network
Review of Bupa Dental Care UK
Attended a routine dental check up which only needed scale and polish which should be included in nhs price I have instead been referred to the hygienist for this to be carried out instead of costing £23 and the dentist carrying out the work the cost is £65 for the hygienists.
Reply from Bupa Dental Care UK
Hi, thank you for your review and we’re sorry to read your comments. Due to confidentiality reasons, we’re unable to go into detail here, however we’re eager to discuss this with you directly. Please contact your practice and ask to speak with the Practice Manager. Many thanks.
Review of The Fragrance Shop
I have paid £20 more for a aftershave I could have got elsewhere although I became a member which cost me £15
I won't be returning.
Thanks for your reply but yout terms and conditions say your price match is on day of purchase only.
Reply from The Fragrance Shop
Thank you for your recent review.
We do try to keep our prices competitive, and we are very sorry to see on this occasion you have been able to find this product cheaper elsewhere.
We do offer an in-store price match service within 5 miles of the store and you can find more information about this below.
https://www.thefragranceshop.co.uk/pricematchconditions
Thank you once again for shopping with The Fragrance Shop.
Kind Regards,
Chris @ TFS
Review of Trainline
These people do not honour fefunds I've been waiting 3 weeks and they charge a ridiculous administration fee, they say your refund will be with you in 5 days, I won't be using them again
Reply from Trainline
Hi Katherine, Thank you for your feedback. I'm sorry to hear about your experience. If you have any pending refunds to be claimed, please contact us via Facebook, Twitter or our e-form: https://bit.ly/35md1us and we will be happy to help. Thanks a lot, Nigel.
Review of ComfortSleep
I was supposed to receive my delivery today before 6pm just had email to say its on its way, so definitely not today then shocking!
Reply from ComfortSleep
Dear Katherine,
Your order will be delivered today. Please note that orders currently take 3 working days to arrive which makes your order due today as per terms of delivery.
Review of Trees Online
1 ordered a 3 litre blueberry bush from trees on line, when it arrived it was a 2 litre pot and cost £28 the plant was mostly bare, i contacted Alan who calls himself chief dogsbody, to tell him my problem, he offered 20% off the baldy bush, I replied and asked for a refund he said yes as long as you cut up the bush and send pictures of the destroyed plant, a bit drastic, but I did, i sent pictures and emails and have heard nothing since, really bad service and bad product, do not use im off to trading standards now
Reply from Trees Online
Sorry you have not been happy with what you received. Your refund request was accepted immediately upon receipt of the pictures we asked for. Unfortunately the World is metaphorically on fire at the moment, that being the reason it took 19 hours from the point you sent the pictures in to your money being returned to your account.
The refund was made at 20.10 hrs so you can see we are working late and 19 hours to get your money back is really bad service?
Review of RMG
RMG have sent an email saying they are not carrying out any work on site, during the Covid 19 virus what do we pay you for, are we being refunded?
Reply from RMG
Good afternoon,
Thank you for your review.
Under the current circumstances and following the Government Guide lines a number of works that have meant to be taking place on sites have been postponed due to COVID19, if this has not been classed as essential works. Unfortunately this is something that is out of our hands for the moment.
If you can please email customerservice@rmguk.com with your full property address, we are more than happy to look into this further. When you do so please quote the reference ' Trustpilot - Q1874025'.
Many thanks,
Georgia
Review of RMG
One star only because I have to, awful company, trying to resolve a complaint since January, numerous phone calls emails, they are trying to charge us for other people's car parks, we have our own drive way and garage, even emailed the director he doesn't reply either
They replied to this email only when when I posted a review, they class a car park as a common area that we all pay towards, even though it's not ours to use
This is what we were told by Kelly Harvey, (area Manager) we are paying more since the local council took over the roads than we did before.
Reply from RMG
Good afternoon,
Thank you for your review.
As you have provided a reference number we have sent an email directly to the address on the account.
Many thanks,
Georgia
Review of Gousto
Found recipes really good, but had to replace some vegetables that were past their best
Review of Fleetway Travel
Would not fly Ryanair again, hotel was clean, most of the staff nice,, location was not the best if you like to go out anywhere other than hotel, spa was expensive, the hotel does not offer room extention if you have a late flight home
Review of Jane Plan
I tried this diet for a day and couldn't bring myself to try anymore, the meals were mainly sauces and soups not to my taste at all, I returned the rest of the box which cost me £15 and was charged around £7 for the days food I threw away, lesson learned, I could feed a family of four good food for £195
By the time I receive my refund it will have been two weeks since I returned the box,
also when you return you have to list all the items you're returning and email a 2nd copy to them
Reply from Jane Plan
Hi Katherine, I'm sorry you felt these meals weren't to your taste, we do have a variety of salads and hotpots for lunch if soups aren't for you and a range of tray meals if you feel the more saucy casseroles and curries aren't to your taste. £15 is our standard collection fee from DPD and the price deducted from the total refund is based upon the food consumed. We ask that customers write down a list of the items being returned so that we can ensure the customer receives the correct refund as the items get sent back to our warehouse. Best Wishes, Jane Plan.
Review of The Duvet Store
I bought a new mattress and treated my self to a mattress cover from the Duvet store, in the summer I'm usually too hot to have a summer quilt and just use a cotton throw, since I have had my mattress cover I've not overheated once and have been using my summer quilt for a week now, well worth the money, and would definitely buy again
