Bella

Great service, really helpful, friendly and professional. Would definitely recommend!

Absolutely love this brand! The clothing quality is fantastic, and the message behind it is truly inspiring. Their focus on kindness and mental wellbeing is something everyone can support. The pieces are fabulous quality, stylish, and made for anyone to wear and feel good in. A wonderful brand with a powerful purpose - highly recommend!

Unfortunately my delivery never arrived. My parcel was delivered to the wrong address and I am now waiting for a replacement

After moving house, we had to change our vet. We opted for Medivet Hellesdon because the reviews looked good, and it was local. However, our first visit will most definitely be our last. We recommend that anyone who goes there, new or old, be aware of what you're charged and the diagnoses you are being given. We took one of our dogs, who is on Previcox, for a repeat prescription as we were about to run out. They understandably wanted to perform a health check before prescribing, which we were fine with. Over the past two years, this had merely consisted of a simple health check. However, Medivet took this much further and told my husband they must take a blood sample. He went along with this as he was unaware of what our previous vet had done on these visits. After taking blood and charging us £250, we were informed that they didn't have any Previcox available to prescribe for her. We were advised that we would have to go to a different branch the following day to collect it. However, it wasn't available when we went to collect it, leaving her in considerable pain for an entire weekend. Something which they seemed unconcerned about. After the visit, we later received a call from the vet informing us very matter-of-factly that our dog was likely suffering from Stage 2 Kidney disease, cancer or perhaps an infection. He would need a urine sample dropped off to perform further tests. Bearing in mind we had only taken her for a repeat prescription. We were devasted and in complete shock, as she seemed well in herself and presented as fit and healthy. The vet even commented that she seemed well during the consultation. We were quoted £112 for a month's supply of Previcox. We queried this amount as it seemed considerably more than we had previously been charged. We were told that, yes, they were expensive. After feeling incredibly uneasy about the whole experience, we returned to our old vets to discuss the situation. They have since performed further tests, which have indicated that our dog is merely showing signs of her age: no Stage 2 Kidney disease or any sign of cancer. We checked the cost of Previcox whilst there, only to be told that a month's supply is £63.24. We were massively taken advantage of by Medivet, and I dread to think how much we would have been charged for the tests the vet wanted to perform: We were left feeling that Medivet Hellesdon are dishonest, scaremongering customers into paying for tests that aren't required and completely overpriced.

They stock a good range but delivery can sometimes be a bit slow. Prices are comparable to other companies but they always try and entice you with offer codes that rarely apply to items in your basket. If you advertise discounts then you should honour them! Can be a bit frustrating. I do also find they bombard me with emails.

This was my first time ordering and I am not disappointed. I always try to support family run businesses whenever possible and their prices were competitive. I was in desperate need of an XXL crate fast and their customer service was incredibly helpful dispatching it the same day. I received my crate within 24 hours and the quality is very good. I haven’t used it yet as it’s just arrived but it seems very sturdy and well packaged. Even the bed which was included seems good quality. I will definitely be using again and thank you to customer service for being so helpful!

The company seems very professional and service seems good so far. Sadly after approximately 6 weeks of use there seems to be no improvement. I will continue for another month or so but sadly so far not so good?

Just received my first online order. Unfortunately one item was delivered damaged. I contacted customer service and they immediately organised a replacement to be delivered the following day. Great customer service, would definitely recommend.

Absolutely awful customer service. Honestly not worth the hassle. There is no number to call so if you have a problem, you just have to wait for them to be bothered to respond via email. I placed an order for the first time. It look over 4 weeks to arrive. I emailed but had no response whilst waiting until it had actually arrived. I then had to make a return. FYI they advertise free returns but you have to have an account set up or they will try and make you pay to return. I returned my parcel via Hermes with tracking. It took 6 weeks for them and numerous emails before they confirmed that they had actually received my return. No apologies during this time at all. Shocking service. First and last time I use them! It’s not worth it when there’s so many other brands to buy from who actually care about their customers.

Sadly the delivery was made to the wrong house so the birthday flowers were not found until the following day. I’m not sure what condition the flowers were in as after being late for the occasion intended, my mum probably didn’t want to tell me if they were spoiled after sitting outside for hours! I live in the US so it was meant to be a surprise. I didn’t think I’d have to ask if she’d received them and then her have to go and search for them. Very disappointing all round!

Great prices and really quick delivery. Would definitely recommend!