allbeauty.com  Reviews 

Great when the products are in stock / always competitively priced. Only downside of late is that lots of products are out of stock.

Fabulous company with great prices

Very disappointing customer service. Despite several emails about two delayed orders worth over €600, I have received nothing but generic responses. No clear information, no meaningful assistance and no solution. Simply unacceptable.

paid for next day delivery. ordered before the cut off point didn't receive purchase as promised so to late for surprise gift and allbeauty customer service doesn't respond regarding postage refund

Great customer service. Thank you for help with my order.

First and last time,

Never ever again will I
Order from here looked good great reviews good pricing, too good to be true, next day delivery (order by 7.30 7 days a week for next day delivery) and what do I get absolutely nothing it’s been 3 days since and no update on my parcel has taken place, emailed and what do you get a chirpy belittling email we work close with our delivery partners and are in contact!! Well you must be the only one I. Contact with the Royal Mail no one else can seem to get hold of them. It’s good news your parcel has been dispatched, tell me where is my parcel it was dispatched 3 days ago and I paid for next day delivery. Avoid avoid avoid I will never buy here again.
UPDATE 13/10/2026
Thank you for your response Allbeauty
But you did NOT investigate!!! you are lying you did the opposite you did absolutely nothing so Don’t LIE!!! I will continue to call you out until my parcel is either refunded or resent.

My order arrived damaged and customer service failed to assist me! Ordered from here multiple times before without an issue but I do not know what happened!

Order #2529644

Why can I not avail of the EXTRA10 discount.

Easy ordering and good price and value. Customer service has also been good when needed. Delivery service has always been quick and efficient.

My favourite fragrance shop

My go to when i can't find things in store. Great prices too

Product description was not correct. Quality not as described.

Extremely poor customer service after over 10 years as a customer

I have shopped with All Beauty since 2014, but this experience has completely changed my view of the company.

Immediately after placing my order, I realised it was going to an incorrect address in Scotland. I contacted All Beauty straight away, not days later, asking them to cancel the order. I then contacted them again asking whether it could at least be redirected. Both requests were refused.

I do not live in Scotland and cannot simply collect the parcel and return it. Despite explaining this and repeatedly trying to resolve the situation, All Beauty have continued to tell me they cannot help or refund me.

What makes this particularly frustrating is that their own published returns policy provides for cancellation and the return of unopened goods. Yet when a long-standing customer contacted them immediately after ordering, there appeared to be no meaningful attempt to find a practical solution.

After more than a decade of shopping with All Beauty, I expected considerably better.

Very disappointing. I would advise customers to be extremely careful before placing an order, because my experience suggests that if anything goes wrong immediately afterwards, getting meaningful help may be extremely difficult.

Great products and services.

I have purchased a couple of times since my first experience that wasn’t to good and they have improved the delivery it was the packaging I wasn’t happy with previously even though it’s better the actual perfume box has been broken inside all three times so I feel there is a design fault with the boxes which is a great shame as they are beautiful and makes the perfume even more special. Great prices.

I am deeply upset with this organisations. My product should have been delivered to me this pass Tuesday however it Friday and still not with me.
I really needed this product but now it’s absolutely pointless.

I’m so offended

I’m fairly convinced that some of the items being sold may not be genuine. I’ve noticed several other reviews raising similar concerns, and there are also some noticeable differences in the branding and packaging compared with genuine some products such as Diptyque.

For example, when looking at the Diptyque Oud candle shown on the website, the font and finish of the branding appear different from those shown on Diptyque’s own website and other reputable retailers such as Selfridges. The lettering shown here looks flatter, without the embossed finish or sheen that appears on genuine packaging.

The images also look very similar to the fake Diptyque products you see being sold on marketplaces such as eBay and AliExpress, which has made me question the authenticity of the products being advertised. I’d strongly recommend checking the packaging and branding against retailers official images before purchasing.

I chose allbeauty on price - but will go back because of the outstanding customer service. Efficient - and nice - human beings answering questions, helping to explain stuff and making me feel that I had found a friend. Thank you!