Welcome Pickups Reviews 

51,375
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 6,569 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently share that arranging rides online is extremely simple, while drivers are consistently punctual, exceptionally polite, and wonderfully helpful with heavy luggage. Consumers truly appreciate the immaculate vehicles and the remarkably smooth, stress-free airport transfers they continuously enjoy across various international locations. Though some customers experienced frustrating scheduling issues, including unexpected delays or significantly late arrivals from their assigned drivers. A few people additionally mentioned unfortunate booking cancellations or difficult communication moments that caused unnecessary stress during their trips.

What people talk about most

Service

Reviewers mention positive feedback about service, expressing widespread satisfaction with reliable and... See more

Staff

Clients share positive opinions on staff, frequently highlighting that drivers are professional, punctual,... See more

Delivery service

Users describe positive interactions with delivery service, noting that drivers generally arrive on time and... See more

Booking process

Reviewers highlight positive aspects of booking process, noting that the online reservation system is... See more

Location

People report positive experiences with location and value how drivers clearly communicate meeting points in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had two airport trips with Welcome Pickups, & both drivers were superb professionals. I had no concerns about timely drop-offs with Welcome at the wheel. Both vehicles were comfortable & spotless... See more

Rated 5 out of 5 stars

There are many ways to arrange transfers but I doubt there's any easier to use or more reliable than Welcome Pickups. Prices are competitive, drivers are on time, polite and share honest insights abou... See more

Rated 5 out of 5 stars

Mr Hasan was early and shared with me tips on what I could do readily, noting that I didn’t want a very quiet ride. He was helpful and made me feel very welcomed to Berlin indeed. Recommended service... See more

Rated 5 out of 5 stars

I booked online for an early morning transfer from downtown accommodation to airport in Budapest. It was for 4 people and a lot of luggage. Booking and payment was simple and I got confirmation pr... See more


Company details

  1. Taxi service
  2. also in
  3. Transportation service

Written by the company

Welcome helps you make the most of your travels by providing transfer services, essential products, pre-ordered tickets to top attractions, tips and tailor-made experiences led by locals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

51k reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(51,375)

6,485 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish. Thanks to WhatsApp, the driver and I were able to be in contact in the event of any flight delays. In both directions the drivers were punctual. Very comfortable, clean vehicles, drivers with top notch driving abilities and very personable.

6 October 2026
Unprompted review
Rated 5 out of 5 stars

I'm so impressed with Welcome Pickups

I'm so impressed with Welcome Pickups. All our transfers were professional, on time, and very comfortable. The drivers were all polite and helpful advising what to see when arriving at a new destination. I would highly recommend using Welcome Pickups and I'll be using them again on our next holiday.
Leonie 🇦🇺

13 October 2026
Unprompted review
Rated 5 out of 5 stars

Friendly driver arrived early

Driver arrived early, waited for us and was very helpful. We arrived at the airport early and he told us where we had to check in. Very friendly, very nice, definitely will use again.

14 October 2026
Unprompted review
Rated 5 out of 5 stars

Peace of mind service

Punctuality, vetted drivers, well presented driver and car, clear and timely communication, professional and helpful service, easy booking process and competitive prices - in my experience, Welcome Pickups deliver on all of the above. I have used their service several times to high satisfaction. For safety and peace of mind, they are my first choice.

14 October 2026
Unprompted review
Rated 5 out of 5 stars

10 days in Spain

Always on time always reliable. Drivers come to your door which in Europe is very important given the small streets and no parking.

9 October 2026
Unprompted review
Rated 5 out of 5 stars

Kosay was fantastic

Kosay was fantastic. He arrived ahead of time and make direct contact, showing how friendly and cheerful he is. He gave us really useful information for our short visit and was a joy to spend time with on our journey into the city.

13 October 2026
Unprompted review
Rated 4 out of 5 stars

Most of the drivers were pleasant and provided ideas of things to see and do.

Most of the drivers were pleasant and spoke good English. Pick up was smooth and efficient. My only on complaint is that I was on Milos Island in Greece attempting to book a ride for when we return to Athens. The internet is spotty and kept cutting out. I never received the code from my bank confirming the transaction. I attempted to do it again later and this time it worked. When I checked later, it appeared both reservations were booked ( same time, same location). I cancelled one immediately and contacted them because there is a $20 euro fee if you cancel. As I said before, I had never confirmed the transaction with the bank. I have out in a dispute and got a message that they would look into it but I haven’t heard back.

13 October 2026
Unprompted review
Rated 5 out of 5 stars

Piece of Mind

This was our first time traveling to southern Italy. Knowing we did not have to navigate travel on the first and the last day, coming from and going to the airport, was a relaxing experience. The drivers were pleasant and courteous. And the cars were exceptional.
We would definitely use this service in the future.

13 October 2026
Unprompted review
Rated 5 out of 5 stars

The driver Valentino is nice

The driver Valentino is nice, and very Good will bring you safe and sounds.
Very accomodating.
Takes a lot of patience to wait for me.
And he got this serviced with a smile on his face.....

11 October 2026
Unprompted review
Rated 5 out of 5 stars

Great first impression

This was my first time using welcome pickups. Our driver kept us informed once he arrived to the pickup location. He was early and ready for us whenever we were ready. He was so helpful and professional. This was an excellent experience. I highly recommend welcome pickups. We felt safe and confident in our driver.

14 October 2026
Unprompted review
Rated 5 out of 5 stars

The service provided by Welcome Pickups…

The service provided by Welcome Pickups is very good and in particular our driver for four separate bookings in Istanbul, Mert Hanoglu, has been amazing. Mert is on time, considerate, a pleasure to deal with and follows up each time. It's been a real pleasure.

15 September 2026
Unprompted review
Rated 5 out of 5 stars

Great overall experience

Taarik our driver made it so easy. Communication was simple through the app. He arrived early to the airport to pick us up in a very nice vehicle. He handled our luggage for us and was very friendly and polite. We had a nice conversation on our way to our cruise ship. He was a very good driver and I would highly recommend this company for a flawless transfer experience.

11 October 2026
Unprompted review
Rated 5 out of 5 stars

GOOD Experience

Our flight was late, the driver was still present to pick us up. He gave perfect instructions how to find him in the parking area and was very talkative and friendly. A very nice experience!

13 October 2026
Unprompted review

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