My Transfers Reviews 

Nice and patient drivers and nice clean cars. Great ride. 🙂

The driver was late and I had to wait him for 30 minutes. Disappointed

Very punctual, reliable, professional, courteous. Their prices were very competitive.
I would highly recommend.

Fantastic service. Collected at the exact time we had arranged.

Grat job with clear communication.

We used My Transfers twice and each time it was a great experience. We had a group of 8 that were picked up at the cruise port. When we exited the port our driver was waiting for us while other cruisers were waiting for taxis. Their communication was great and the price was reasonable. We also had them bring us to the airport from our hotel the next day. I would definitely recommend.

Train from Budepest was late to Vienna by over an hour due to track repair. Driver did not wait for us.

My booking number was: 2623598
I also had conversations with your Chat line on 10/6 about this issue and wrote a email to Quality @Transfers, which has not responded.

UPDATED 14/10/26As I’ve had a reply from My Transfers asking for reference number but no where to reply so il edit my original post. My husband has been dealing Daniela who hasn’t done anything I’ve asked apart from refunded me one way payment. The reference number is 2590483. He has sent at least ten emails complaining. Look forward to your reply AGAIN !

Absolutely appalling service – left stranded and then denied responsibility

I would strongly advise others to think twice before booking with this transfer company. Our experience was absolutely shocking from start to finish.

Our pre-booked return airport transfer failed to turn up at the agreed time of 8:25 am, leaving us stranded outside our hotel. We contacted the company to inform them that our transport had not arrived. We were told they couldn’t get hold of the driver and that they would send an Uber instead. Despite this, we were left without the promised transport and ultimately had to arrange and pay for our own taxi to avoid further disruption.

When we requested a refund, the company denied that we had contacted them to report the missing transfer. To make matters worse, they then sent us what appeared to be an AI-generated image of the driver supposedly waiting outside our hotel as supposed proof that the transfer had arrived.

The image itself raised serious questions about the credibility of their explanation. It showed people sitting in the hotel café, despite the café not opening until 10 am, over an hour and a half after our scheduled 8:25 am pickup. How can this possibly be accepted as reliable evidence that our driver was there at the correct time?

Rather than taking responsibility for a failed service, the company has chosen to dispute our account and provide questionable evidence instead of resolving the issue fairly. We paid for a transfer that never arrived, had to pay extra for our own taxi, and have then had to waste our time trying to get a refund.

This is not just poor service; it is a complete failure of customer care and accountability. When a company cannot provide the transport that has been booked and paid for, the very least customers should expect is honesty, professionalism and a fair resolution.

I would not use this company again and would not recommend them to anyone who wants the reassurance of knowing their airport transfer will actually turn up. Avoid the stress and arrange your transport with a more reliable company.

Don't go near this firm,my return flight changed and I needed to alter my pick up time by 2 hours. They wanted to charge me £105 for this total scammers don't go near then.

Brilliant service would definitely recommend

I had a transfer booked and paid for today (4.10) from Palma de Mallorca Airport to my hotel (booking number 2621808). Our flight was delayed by about an hour (however, your company monitors flights, as stated in my order confirmation).
When I arrived at the designated meeting point, the driver was not there. I tried messaging via WhatsApp, but no one replied. I also attempted to call the local contact, but no one answered.
Then you sent me two messages on live chat, but with incorrect links... you only corrected them later.
I was traveling with two old people who had to wait for a very long time. In the end, I had to take a local taxi to the hotel. I am very angry and want a refund. After this experience, I will not use your company for transfers again.
I filed a claim and want my money back.

Title: Failed Return Airport Transfer and Refusal to Honour the Driver’s Refund Promise

I am extremely disappointed with MyTransfers and the way my complaint has been handled.

Our booking reference was 2543449. We had a return transfer to Antalya Airport scheduled for 27 August 2026, but the driver did not arrive. We were told that the driver had experienced a vehicle breakdown or had been involved in an accident.

We were left with no choice but to arrange and pay for another taxi to ensure we could reach the airport on time.

The driver explicitly promised to reimburse us for the cost of the replacement taxi. I have screenshots of our conversation proving that this promise was made, together with the taxi receipt showing the additional expense.

I contacted the driver on 3 October and followed up again afterwards, but received no refund. Eventually, the driver stopped responding to my messages.

I then contacted MyTransfers customer service, expecting them to investigate the matter and help resolve it. Instead, they refused to assist, stating that complaints must be submitted within 30 calendar days of the transfer date.

I find this response deeply disappointing. I understand that a company may have a complaints procedure, but I have evidence that the driver promised a refund and that I made repeated attempts to resolve the matter.

We paid for a transfer that was not provided as booked, incurred additional costs, and have been left without the reimbursement that was promised.

I have retained all relevant evidence, including screenshots of the conversations and the replacement taxi receipt.

Based on my experience, I cannot recommend MyTransfers. I would advise anyone considering booking with this company to keep all communications and booking documents, and to consider carefully how a failed transfer and subsequent complaint might be handled.

I gave MyTransfers the opportunity to resolve this matter directly, but unfortunately, it remains unresolved.

Everything went smoothly and on schedule. A very careful driver. A neat vehicle. The only downside was that the confirmation email was sent to us during the night; this caused us some anxiety, given the limited time we had to sleep and the fact that we didn't have internet access in our room.

Punctual, clean, well informed, courteous, and friendly driver at pickup. Informed conversation throughout the drive and cautious handling of our luggage at drop off.

Stress free drive from our accommodations to the port. Driver was prompt, polite and helpful

Our driver was terrific. Good communication and timely! All good and easy.

Our journey from Palma Airport was excellent, both the vehicle and driver were great, unfortunately the same can't be said for the the return journey , the driver was very erratic, he drove far to fast making my daughter feel sick and the rest of our party concerned for our safety

quick transfer, good communication, stuck to the agreement