UPS UK Reviews 

BEWARE when you get a passcode time session will probably run out and you will get so frustrated

Ordered speakers for next day delivery. Not delivered on time and no tracking update in 15 hours and counting. In future if ups is the courier i wont purchase

note for ups- dont try to tell me youre issues. They are yours

I would use UPS again if needed as i have had no problems with my delivery today thank you keep up the good work

Parcel arrived well ahead of delivery window - well wrapped. Bell didn’t ring so driver rapped on door so very pleased

Driver Steve was very professional and polite

Delivered to my door safely. Stating the obvious though some couriers such as Evri cannot manage this. So use UPS with the knowledge you will receive your package

Great communication on email and app. Delivery on time, courteous and friendly service

UPS changed the delivery address themselves to a collection point rather than delivery to my address.
To collect from a collection point would require me to visit with id, & i was away for a week. If they delivered it to my address there were others in the house who could collect it.
Fortunately I rang the sender and they cancelled the collection with UPS and sent it with another courier.
Terrible service from UPS, presumably they dump all parcels at a local collection point & have the customer go & collect.

Professional delivery service, very pleased

Service was on time and I was kept very well informed about the delivery. Driver was polite and helpful. Happy Customer. Unlike another delivery company I could mention, which has been investigated by the BBC, providing a poor service in my area for the first 6 months of the year.

Immaculate. Delivered speedily and early in the time slot allocated.

Very poor delivery service. Package from Arlo, never showed up on my door (doorbell has no record at all) and driver already claimed package can't be delivered, automatically redirected to a collection point 2.6 miles away.

Delivered on time and left in my safe place.

Delivered on time, respectful and friendly service

I received an email from UPS confirming that it would be delivered on 09/10/26. However, did not received my parcel, and I have not received any further updates or communication explaining the delay.it was extremely frustrating and disappointing. The delivery timeframe states 3–5 working days, and UPS had the parcel but had failed to deliver it within the expected timeframe. I also paid for this service, so I expected a more reliable delivery experience.

Good reliable service. Definitely use them again in the future.

I've been waiting for ages for an important consignment to be delivered from Germany - for my business. I got a email today at 11.50am saying the parcel had been delivered to me outside my front door. It had not been. I then searched the neighbourhood, and couldn't see any suitable parcel anywhere nearby. I tried to contact UPS but that was a hopeless waste of time. At 5.15m a lady from the NEXT STREET brought me my parcel - it had been delivered to the wrong number in the wrong street. This is beyond incompetent. UPS had previously been reliable but today they just lost all my faith instantly. This happens so often with so many courier companies because the entire delivery market has been driven to a race to the bottom. A race to provide the lowest price, and therefore the lowest paid staff with the worst conditions and the least talent to actually do the job. I would happily pay more to get intelligent delivery drivers who don't have to produce an impossible number of deliveries each day. Whoopee for capitalism, everyone suffers except the shareholders. The world is getting more and more awful by the year.

I have received a number of similar orders for 4 gas cylinders from Quooker in the past. In all cases the orders arrived in a timely manner with the packaging ready to return the used cylinders.

This time the delivery was appalling. Even though we were at home, I found a note by the door saying UPS were unable to deliver the parcel and it had been taken to a local pick-up point.

When I collected the parcel, the packaging was so badly damaged, it barely was able to keep the 4 gas cylinders together. It certainly was not in a fit state to return the used ones.

So my reasons for the poor marks are:
1) The parcel was not delivered to my house, even though I was in at the expected delivery time.
2) The packaging had been severely damaged due to mistreatment on its way from Quooker.

I will be contacting Quooker directly to advise against the future use of UPS.

Polite friendly service