It's been a bit chaotic; it took days to let us know when the product would be delivered and had to be already in production to confirm. This was an issue for us as we had an extremely tight dead... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Michalia Grant was fantastic! I wanted both pens and the special being offered for totes and the website wasn't combining them. She helped me on the phone, arranged pricing, and ensured my products wo... See more
Company replied
Update - Customer Service has since reached and has worked with me to rectify the issue. Response was quick and appreciated the reach out and support. Ordered a product that would ship in 2 day... See more
Company replied
Customer Service was great. Christal was very helpful with my order. I appreciate her help was direct and quick, and not in a "push-y saleslady" type. Pens are good quality and not bad for bulk custo... See more
Company replied
Company details
- Promotional products supplier
- also in
- Business-to-Business service
- E-commerce service
- Office Supplies Store
- Office supply wholesaler
- Promotional items
About Pens.com Canada
Written by the company
Pens.com is the worldwide leader of personalized promotional products. We provide high value promotional products for businesses and professionals in every industry at low factory direct pricing and low order quantities.
At Pens.com Canada, we provide branded trade show giveaways and corporate gifts such as personalized pens, key chains, note pads, magnets, calendars, mugs, shopping bags and more.
Pens.com has been in business for over 50 years and our European operation services over 26 countries.
At Pens.com Canada, we provide branded trade show giveaways and corporate gifts such as personalized pens, key chains, note pads, magnets, calendars, mugs, shopping bags and more.
Pens.com has been in business for over 50 years and our European operation services over 26 countries.
Contact info
United Kingdom
- pens.com/ca
4.3
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very efficient and easy to order
Very efficient and easy to order. Pens came in record time.
8 October 2026
Reply from Pens.com Canada
Hello Barb,
We strive to provide our customers with a seamless and enjoyable shopping experience, and it's wonderful to hear that we have met your expectations.
Reply from Pens.com Canada
Hello Jill,
We strive to provide our customers with a seamless and enjoyable shopping experience, and it's wonderful to hear that we have met your expectations.
I have not ordered in a long time…
I have not ordered in a long time because my last order half the pens didn't work. They look nice but so far a lot of these do not work either.
12 October 2026
Reply from Pens.com Canada
Hello Angela,
We're committed to making improvements to prevent similar issues in the future.
We're truly sorry for the inconvenience that this may have caused. Your feedback is very important to us as we strive to provide a positive experience for everyone of our customers. Thank you again for sharing your thoughts. I've also sent you an email to the email address that was provided with further details regarding a resolution.
Reply from Pens.com Canada
Hello Johnathan,
Thank you for taking the time to leave such wonderful feedback. We are thrilled to hear that your order arrived promptly and that you are happy with the quality of your item. Your support means a lot to us, and we look forward to assisting you again in the future.
Looking forward to serving you again soon.
Reply from Pens.com Canada
Hello Vera,
We strive to provide our customers with a seamless and enjoyable shopping experience, and it's wonderful to hear that we have met your expectations.
Reply from Pens.com Canada
Hello Sharon,
We appreciate you taking the time to share your feedback with us. We are so glad to hear that you had such a wonderful experience with what we offer and the support we provide. Looking forward to serving you again soon.
Looking forward to serving you again soon.
Agent was professional🙏
10 October 2026
Reply from Pens.com Canada
Hello Ursulene,
We strive to maintain nothing but the best services to our customers, and we're so glad we could do this for you. We're thankful for the opportunity to work with you and we're looking forward to your continued support in the future.
The difference of what I ordered and…
The difference of what I ordered and what arrived only to be told after the facts that
"Although both were printed in color, the available printing area and overall appearance will be different because of the imprint method used for each item.
We understand how this difference may have been unexpected and appreciate you bringing it to our attention"
Not helpful and not expected and I am the one paying
10 October 2026
Reply from Pens.com Canada
Hello John,
We're committed to making improvements to prevent similar issues in the future. We're truly sorry for the inconvenience that this may have caused.
Your feedback is very important to us as we strive to provide a positive experience for everyone of our customers. Thank you again for sharing your thoughts. I've also sent you an email to the email address that was provided with further details regarding a resolution.
Reply from Pens.com Canada
Hello Zakie,
We're happy to hear that you liked our product. We appreciate your feedback regarding our pricing and will take it into consideration.
Looking forward to serving you again soon.
I ordered branded coffee mugs and the…
I ordered branded coffee mugs and the quality of the mug was beyond my expectations. I thought the actual customizing was a bit steep. The delivery and packing was excellent.
12 October 2026
Reply from Pens.com Canada
Hello Michael,
We're glad you enjoyed your experience with us and loved the outstanding build of your personalized items, along with our careful packaging and fast shipping.
We appreciate your honest feedback regarding the price of the personalization service. Your input helps us evaluate our offerings to ensure we continue providing great value alongside top craftsmanship. Thank you for sharing your thoughts!
Looking forward to serving you again soon.
Reply from Pens.com Canada
Hello Steven,
We're happy to hear that our simple checkout process and quality items pleased you. Thank you for your review, and we look forward to your next order.
Looking forward to serving you again soon.
We're happy with the font changes to…
We're happy with the font changes to our logo and prompt delivery. Thank you!
10 October 2026
Reply from Pens.com Canada
Hello Carol,
We're so pleased to hear that you are happy with the updated typography on your design and that your order arrived so quickly. It is wonderful to know everything turned out just the way you wanted. Thank you for taking the time to share your feedback, and we look forward to working with you again soon.
Looking forward to serving you again soon.
Our go to for pen orders
Our go to for pen orders
We have ordered pens for years from pens.com. The last order we went with the gel pens and had a lot of leaks. pens.com refunded our original order and replaced it with the kind we normally ordered very quickly. Excellent customer service!
10 October 2026
Reply from Pens.com Canada
Hello Shelley,
We're glad you enjoyed your experience with our customer support team. Thank you for taking the time to share your positive feedback with us and for being a loyal customer over the years.
We appreciate your patience while we resolved the issues with your recent gel writing instruments order. It is wonderful to know that we were able to quickly replace them with your preferred choice and make things right for you. We look forward to serving you again soon.
Looking forward to serving you again soon.
Reply from Pens.com Canada
Hello Jawad,
We strive to provide our customers with a seamless and enjoyable shopping experience, and it's wonderful to hear that we have met your expectations.
Reply from Pens.com Canada
Hello Tammy,
We're so grateful for your wonderful feedback. It is fantastic to hear that you had such a positive experience with our team. Thank you for choosing us, and we look forward to assisting you again in the future!
Looking forward to serving you again soon.
Professionally made pens.
10 October 2026
Reply from Pens.com Canada
We’re grateful you took the time to share your feedback Albert. It’s wonderful to know that the pens met your expectations and reflected the quality and craftsmanship you were looking for. Thank you for your trust and support. We look forward to serving you again.
Reply from Pens.com Canada
We’re grateful you took the time to share your experience. It’s wonderful to know that our team provided helpful support and made the process a positive one from start to finish. Thank you for your trust and support. We look forward to serving you again.
Reply from Pens.com Canada
Thank you for sharing your feedback Patti, and we’re truly sorry for the issue. This is not the level of service we aim to provide.
We appreciate you bringing this to our attention. An email has been sent to you from reviews@pens.com so we can review your complaint and assist you further.
The product is exactly as ordered
The product is exactly as ordered. Fast delivery for such a large quantity.
9 October 2026
Reply from Pens.com Canada
We’re grateful you took the time to share your experience Kasandra. It’s wonderful to know that your order arrived quickly, matched your expectations, and was able to accommodate the quantity you needed. Thank you for your trust and support. We look forward to serving you again.
I have dealt with Pens.com for over 14…
I have dealt with Pens.com for over 14 years. Always happy with their product.
10 October 2026
Reply from Pens.com Canada
We’re grateful for your loyalty and trust over the past 14 years Hope. It’s wonderful to know that our products have consistently met your expectations and that we’ve been able to provide an experience you can rely on. Thank you for your continued support. We look forward to serving you again for many years to come.
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