Hi , I ordered two dresses via ASOS, the material and style of the dresses were great but unfortunately I no longer required the dresses so returned both. I sent via OMNES directly and didn’t n... See more
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Review summary
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Reviews shaping this summary
Excellent company producing wonderful sustainable clothing. Absolutely love the dress I bought however the hem was not straight so I ordered two more of the same design, same size - the hem wa... See more
Company replied
So far so good! Ordered some different bridesmaid dresses to try. Had a slight issue starting the return but this was resolved really quickly (my fault inputting an incorrect order no.). Fingers cross... See more
Company replied
How have I only just discovered Omnes!! I’ve been so impressed with the brand having purchased two dresses now. The quality and fit is amazing, and their customer service is super quick and you actual... See more
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Company details
Written by the company
Dear OMNES Community, please note we are currently experiencing delays with processing all refunds/returns & exchanges. Your patience and understanding is greatly appreciated at this busy time. We can assure you, all returns will be processed. Team OMNES.
Contact info
5-8 Hardwick Street, EC1A, London, United Kingdom
- 020 4634 4553
- hello@omnes.com
- omnes.com
3.6
Average
937 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 17% of negative reviews
Typically replies within 2 weeks
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Returns Nightmare
I can’t fault the dresses themselves; they are beautiful. However, the returns process has been unnecessarily difficult. My return label failed to generate on three separate occasions, and the refund took an exceptionally long time to process. While I understand there was a backlog, the delay far exceeded what I would consider reasonable. Ultimately, I only received my refund after contacting customer service myself, which made the whole experience unnecessarily frustrating.
12 October 2026
Unprompted review
Reply from OMNES
Thank you for sharing your feedback with us. We are truly sorry to hear about your experience, especially the difficulties you encountered with the returns process and the delay in receiving your refund.
While we are delighted that you love the dresses themselves, we completely understand how frustrating and disappointing the overall experience must have been. This is certainly not the level of service we strive to provide.
We would really appreciate the opportunity to look into this further and understand why the process took longer than it should have. Could you kindly email meile@omnes.com with your order number so we can investigate this personally?
We would also love the opportunity to make things right and offer you a generous discount code for your next order as a gesture of goodwill.
Once again, please accept our sincere apologies for the inconvenience and frustration caused. Thank you for bringing this to our attention and for giving us the opportunity to improve xx
Exceptional customer service and I love…
Exceptional customer service and I love the quality of the dresses!
13 October 2026
Unprompted review
Reply from OMNES
Oh Sophie, thank you so much for your kind words, it means a lot xx
Helpful team when I needed a return
Helpful team when I needed a return
Beautiful dress
29 September 2026
Unprompted review
Reply from OMNES
Thank you so much Sally, it means a lot xx
Easy to work but took a long time for…
Easy to work but took a long time for refund
9 October 2026
Unprompted review
Reply from OMNES
Thank you, Chloe, for your review, really appreciate your feedback xx
Not happy with the experience
Not happy with the experience, the sizes were all over the place (I kept something that was a Small but then something larger was absolutely tiny) and they charge you for return shipping. Still waiting for my refund 2 weeks later.
25 September 2026
Unprompted review
Reply from OMNES
Hi Maria,
We are so sorry to hear that you’ve had this experience, and we really appreciate you taking the time to share your feedback. We’re sorry for the inconsistency in sizing and will be sure to raise this with our team so they can look into it.
We have checked your return and can confirm that we received it on 26th September. Please note that refunds can usually take up to 14 working days to process. However, we understand how frustrating it is to wait, so we’ve prioritised your refund, and we’re pleased to confirm that it has now been processed.
We’re truly sorry again for the inconvenience and appreciate your patience and understanding xx
Great quality items
Great quality items, really quick customer service
9 October 2026
Unprompted review
Reply from OMNES
Thank you so much for your lovely review! We’re happy to hear that you’re happy with the quality of our products and the speed of our customer service. We really appreciate your support and hope to see you again soon! 😊 xxx
Great service
Hi , I ordered two dresses via ASOS, the material and style of the dresses were great but unfortunately I no longer required the dresses so returned both.
I sent via OMNES directly and didn’t need to print the label, there was a tiny delay with the refund but as soon as I let them know, they sorted it ASAP.
Personal call/message to ensure everything was sorted, was greatly appreciated.
Thank you
5 October 2026
Unprompted review
Reply from OMNES
Thank you so much for your lovely review! We’re delighted to hear that you were pleased with the material and style of the dresses.
We’re sorry there was a slight delay with your refund, but we’re really pleased that once you got in touch, we were able to resolve this quickly for you. We always want to make sure our customers feel supported, so it’s wonderful to hear that our personal call/message was appreciated.
Thank you again for choosing OMNES, and for taking the time to share your experience. It really means a lot to our team! 💕 xxx
Sent away for the Nola dress as my…
Sent away for the Nola dress as my daughter is going to be a bridesmaid, arrived next day, very good service, ordered 2 sizes to see sizing, lovely dress just what we are looking for , perfect thank you
5 October 2026
Unprompted review
Reply from OMNES
Thank you so much for your lovely review! We’re delighted to hear that the Nola dress was just what you were looking for and that it arrived so quickly.
We’re especially pleased to hear that you found the perfect fit for your daughter’s bridesmaid dress , how exciting! 💕 We hope she looks absolutely beautiful on the special day.
Thank you again for choosing us, and we wish you all a wonderful time celebrating! ✨ xxx
Really disappointing service
Really disappointing service. I purchased an item in Aug and returned it. Whilst my return was acknowledged 20 August they continued to take payment (was purchased on a PayPal pay in 3). They didn’t process my return. 7 weeks later when I realise and contact them, did they process it when I raised the issue. I was given the excuse of processing delays but it is unacceptable. Another point to add is no one at customer service answers the phone even though they advertise calls accepted from 9am.
I would never purchase again from this company. I think it’s terrible they didn’t process the refund until I realised.
8 October 2026
Unprompted review
Reply from OMNES
Thank you for taking the time to leave your review. We are genuinely sorry to hear about your experience and completely understand your frustration regarding the delay in processing your refund.
As previously explained, our team was on a call when you attempted to contact us shortly after 9am, and we contacted you via WhatsApp shortly afterwards. We also acknowledged that returns were taking longer than usual due to changes within our warehouse operations. We have been working through the backlog as quickly as possible, prioritising urgent returns and those where customers have contacted us directly.
As soon as you brought the matter to our attention, we processed your refund immediately and apologised for the delay. We fully appreciate that this should not have been necessary, and we are very sorry for the inconvenience and frustration this caused, particularly given that your return had already been acknowledged
We sincerely apologise that your experience did not meet the level of service we aim to provide. We take your feedback seriously and are continuing to work through the operational changes to ensure returns and refunds are handled as promptly as possible.
Once again, please accept our deepest apologies for the delay and inconvenience caused x
When there was an issue with my item it…
When there was an issue with my item it was resolved and the team were super quick at replying and sorting for me.
6 October 2026
Unprompted review
Reply from OMNES
Thank you so much for your lovely review! We’re really pleased to hear that our team was able to resolve the issue quickly and that you felt well looked after. We always want to make sure any problems are sorted as smoothly and promptly as possible. Thank you for choosing Omnes! 💕 xxx
How have I only just discovered Omnes!
How have I only just discovered Omnes!! I’ve been so impressed with the brand having purchased two dresses now. The quality and fit is amazing, and their customer service is super quick and you actually speak to a human. They resolved my missing dress scarf so quickly. Looking forward to my next purchase :)
26 September 2026
Unprompted review
Reply from OMNES
Hi Liv,
Thank you so much for your lovely review! We’re absolutely delighted to hear that you’ve been so impressed with Omnes, from the quality and fit of your dresses to our customer service. 💕
We’re especially glad we could quickly resolve the issue with your missing scarf and get everything sorted for you. It means so much to us to hear that you’re looking forward to your next purchase , we can’t wait to welcome you back! ✨ xxx
Terrible returns/refunds timeline
The clothes are gorgeous, but they didn't suit me, so I returned them. It's been 23 days since they confirmed that they have received my return, and I have not received a refund yet, even though they are obligated to provide a refund within 14 days of receiving the item. I have emailed them three times, and they just respond saying they are looking into it. I would recommend only trying and buying in-person, but I would not recommend ordering from them online; if you order online and you aren't sure if you'll keep the item, it will be a long wait to have a refund.
9 September 2026
Unprompted review
Reply from OMNES
Hi Bryony,
I can see that your refund has now been processed, and once again, we are so sorry for such a long wait.
I can see that we received your return on 9th September. Unfortunately, we’ve had a bit of a backlog at the moment, which we did communicate to customers via email and on our website. However, we completely understand that this doesn’t make the wait any less frustrating, and we’re very sorry that it took longer than expected.
We’re working really hard to make sure this doesn’t happen again, and I can assure you that we’re doing everything we can to improve the process.
We’d really love the opportunity to make it up to you. Please email meile@omnes.com, and she’ll be happy to arrange a very generous discount for your next order.
We truly hope you’ll give us another chance. 💚
Beautiful dresses
I ordered 5 dresses from Omnes, the delivery was quick, all dresses packaged nicely. One dress was actually damaged , but the returns process was easy enough. The refund took a little longer than expected, but this was resolved quickly after one email. I would shop with Omnes again. Their dresses are gorgeous
24 August 2026
Unprompted review
Reply from OMNES
Thank you so much for your lovely review! 💚 We’re thrilled to hear that you loved your dresses and that your order arrived quickly and beautifully packaged.
We’re really sorry that one of the dresses arrived damaged , that’s certainly not what we want for you. We’re glad our returns process was straightforward and that we could get the refund resolved for you after you reached out.
It means so much to hear that you’d shop with Omnes again! And we couldn’t agree more ,there’s nothing quite like a gorgeous dress! 🥰 Thank you again for choosing Omnes and for taking the time to share your experience with us. xxx
Ordered from Omnes three times
Ordered from Omnes three times, and the dresses have always been cute and suitable for wedding guests or summer holidays.
I had some issues with the online return process, but the customer service team via WhatsApp was very helpful and quick to respond to my enquiries. I had no issues with the delivery or packaging.
If I had to suggest one improvement, it would probably be to offer a more discreet packaging option, as parcels containing valuable items can potentially get lost or attract unwanted attention.
31 August 2026
Unprompted review
Reply from OMNES
Hi Sin,
Thank you so much for taking the time to share your feedback with us, and for choosing Omnes for your purchases on three occasions!
We’re delighted to hear that you’ve loved your dresses and found them perfect for weddings and summer holidays. It’s also wonderful to know that our WhatsApp customer service team were able to assist you quickly and make the returns process a little easier.
We really appreciate your suggestion regarding more discreet packaging. Feedback like this is incredibly valuable to us, and we’ll be sure to share it with our wider team for consideration.
Thank you again for your continued support and for your kind, thoughtful review. We hope to welcome you back to Omnes again soon! 🤍 xxx
Bought my bridesmaid dresses from Omnes…
Bought my bridesmaid dresses from Omnes - they were great quality. Customer service was really helpful - they really quicklg helped me to hold stock in one of their London stores when I thought one of the dresses needed replacing last minute.
9 September 2026
Unprompted review
Reply from OMNES
Hi Anon,
Thank you so much for your lovely review! We’re so happy to hear that you were happy with the quality of your bridesmaid dresses.
We’re especially pleased that our customer service team could help you quickly and arrange to hold stock in one of our London stores when you needed a last-minute replacement. We know how important it is for everything to be just right for such a special occasion, so it’s wonderful to hear we could help make things a little easier.
Thank you again for choosing Omnes, and we hope you had a beautiful celebration! 🤍 xxx
Customer service is great and super…
Customer service is great and super responsive. I noticed a snag on a dress whilst wearing but was offered a replacement which was brilliant as I was v sad & loved the dress !
23 September 2026
Unprompted review
Reply from OMNES
Thank you so much for your lovely review! We’re delighted to hear that you found our customer service responsive and helpful. We’re so sorry to hear about the snag in your dress, but we’re thrilled we could arrange a replacement for you. It means so much to know that you love the dress and that we could help turn a disappointing moment into a positive one. Thank you again for your kind words and for choosing us! 💕 xxx
Outstanding refund
Ordered a dress for a wedding around 2 months ago, returned it less than 2 weeks after this. I have had confirmation they received my return 6 weeks ago but I am yet to receive a refund. I emailed them about this just over 2 weeks ago and they have not even responded.
The dress itself was good quality but not flattering for my newly postpartum shape.
I would not order from them again though due to this lengthy returns process.
5 August 2026
Unprompted review
Reply from OMNES
We are so sorry for the delay and for the frustration this has caused you. We completely understand why you would feel disappointed, especially after waiting so long for your refund.
I have checked all of our emails, and unfortunately, I can’t see any email from you regarding this. However, I’m very sorry that you did not receive a response.
I have now processed your refund, and I have also emailed you a discount code as a small gesture from us. If you ever decide to give us another chance in the future, we would be very happy for you to use it.
This is absolutely not an excuse, but we were in the process of changing warehouses, which unfortunately caused significant delays with our returns and refunds. Everything is now fully up to date, and our normal working and returns processes are back in place.
We are truly sorry again for your experience and for the inconvenience caused. We really appreciate your feedback, and we hope we can have the opportunity to provide you with a much better experience in the future xx
Quick delivery and easy return process
Item delivery was quick and the return process was easy (refund still pending, but within the outlined timeframes).
The quality of the item was good but the dress was too long and the color was slightly different than I expected.
7 September 2026
Unprompted review
Reply from OMNES
Thank you so much for your thoughtful review! We’re pleased to hear that your order arrived quickly and that you found the return process easy. We’re sorry the dress length and color weren’t quite as expected, but we appreciate your feedback as it helps us continue to improve. We hope to welcome you back again in the future! xxx
Lovely quality and great fit!
20 September 2026
Unprompted review
Reply from OMNES
Hi Tamsin,
Thank you so very much for a lovely review xxx
Loved the cut
Loved the cut, the fit , the material!!! Looks like it's custom made for me !
16 September 2026
Unprompted review
Reply from OMNES
Thank you so much for your wonderful review! We’re delighted to hear that you loved the cut, fit, and material. It means a lot to us that it feels like it was custom-made just for you! We truly appreciate your support and hope you enjoy wearing it. ❤️
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