Johnson Holidays Reviews 

Reply from Johnson Holidays

A day ago

Dear Bushra

Thank you so much for taking the time to share your fantastic feedback with us. We are absolutely delighted to hear that you had such a wonderful experience on your multi-destination holiday, exploring Milan, Lake Como, the Bernina Express, Chur, Zurich, and Grindelwald/Interlaken.

It is particularly rewarding to know that you were pleased with the overall package, from the flights, transfers, train journeys, and excursions to the hotel arrangements. We always strive to create well-organised, memorable holidays that offer excellent value for money, so your kind words truly mean a lot to us.

We are especially pleased to hear that Rakesh did such a wonderful job putting your itinerary together. Planning a multi-destination trip involves careful coordination, and we are delighted that his efforts helped make your holiday so enjoyable and seamless. We will be sure to share your appreciation with him.

Thank you once again for choosing Johnsons Holidays and for placing your trust in us to organise such a special trip. Knowing that you would happily travel with us again is the greatest compliment we could receive. We look forward to helping you plan many more exciting adventures and unforgettable holidays in the future.

Thanks & Regards
01213688884
Johnson Holidays

Reply from Johnson Holidays

A day ago

Dear Margaret Potter

Thank you for taking the time to share your feedback with us. We are delighted to hear that Paul was able to assist you with your booking query and provide you with a helpful and positive experience.

At Johnsons Holidays, we always strive to provide excellent customer service and ensure our customers feel supported throughout their holiday journey. It is wonderful to know that Paul was able to address your concerns and make the process easier for you.

We will be sure to pass your kind words on to Paul, as feedback like yours is always appreciated and encourages our team to continue delivering the best possible service.

Thank you once again for choosing Johnsons Holidays. We truly appreciate your trust in us and look forward to assisting you with your future travel plans.

Thanks & Regards
01213688884
Johnson Holidays

Reply from Johnson Holidays

A day ago

Dear Alec Downie

Thank you so much for taking the time to share your kind feedback with us. We are delighted to hear that Asma was able to assist you with booking your holiday to Milan and arranging your boarding passes.

We understand how important it is to have everything organised smoothly before travelling, and we are pleased to know that Asma’s patience, support, and helpful approach made the process easier and more enjoyable for both of you.

At Johnsons Holidays, we always strive to provide our customers with the highest level of service and ensure they feel supported at every stage of their holiday journey. Your lovely comments are truly appreciated, and we will be sure to pass your feedback on to Asma, who will be delighted to know that her assistance made a positive difference to your experience.

Thank you once again for choosing Johnsons Holidays and for placing your trust in us. We hope you have a wonderful time in Milan and create many happy memories together. We look forward to assisting you with your future holiday plans.

Thanks & Regards
01213688884
Johnson Holidays

Reply from Johnson Holidays

A day ago

Dear Becky Turner

Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that Paul Smith was able to assist you with your query and provide you with a positive customer service experience.

At Johnsons Holidays, we always strive to deliver the highest standard of customer service and ensure that our customers feel supported and valued throughout their journey. Your kind words are truly appreciated, and we will be sure to pass your feedback on to Paul.

Thank you once again for choosing Johnsons Holidays. We greatly appreciate your trust in us and look forward to assisting you with your future travel plans.

Thanks & Regards
01213688884
Johnson Holidays

Reply from Johnson Holidays

A day ago

Dear Catherine Macgregor

Thank you for your lovely feedback! We’re delighted to hear that you had a fabulous holiday in Cyprus and enjoyed your stay at Aphrodite Hills.

We’re especially pleased to know that Adam provided excellent service and made your holiday experience smooth and hassle-free. We’ll be sure to share your kind words with him.

Thank you for choosing Johnsons. We look forward to assisting you with your future holidays!

Thanks & Regards
01213688884
Johnson Holidays

Reply from Johnson Holidays

5 days ago

Dear Jasper Selwyn

Thank you for sharing your experience. We’re glad to hear that you received a quick response over the phone and that Asma was able to assist you with the payment process smoothly. We appreciate you taking the time to highlight her support in collecting your payment details and confirming the transaction. We’re also pleased that she took the extra step of sharing the payment confirmation via WhatsApp when the email did not appear in your inbox immediately. Providing prompt, helpful, and reliable service is important to us, and your feedback will certainly be shared with Asma and the team. Thank you once again for your patience, trust, and kind words. We truly appreciate your support and look forward to assisting you again in the future!

Thanks & Regards
01213688884
Johnson Holidays

Reply from Johnson Holidays

5 days ago

Dear Paul Clarke

Thank you so much for your wonderful feedback! We’re delighted to hear that you received great service from Paul at Johnson Holiday. Providing excellent customer service and ensuring our customers have a smooth, enjoyable, and stress-free experience is always our top priority. We’re pleased to know that Paul made such a positive impression, and we’ll be sure to share your kind words with him and the team. Your appreciation means a great deal to us and encourages us to continue delivering the highest standards of service and support. Thank you for choosing Johnson Holiday and for taking the time to share your experience with us. We truly appreciate your trust and support, and we look forward to helping you again with your future holiday plans. Wishing you many wonderful travels and memorable holidays ahead!

Thanks & Regards
01213688884
Johnson Holidays

Reply from Johnson Holidays

5 days ago

Dear Jill Richardson

Thank you so much for your lovely feedback! We’re delighted to hear that Uday provided you with a quick response and efficient service regarding your holiday to Italy. At Johnson Holiday, we understand how important it is to receive timely assistance and clear information when planning a special trip, and we’re pleased to know that Uday was able to help with your query promptly. We’ll be sure to pass on your kind words to Uday, as feedback like yours is always appreciated and serves as great encouragement to our team. Our aim is to make every step of your holiday planning as smooth, enjoyable, and stress-free as possible, from your initial enquiry right through to your return home. Thank you once again for choosing Johnson Holiday and for taking the time to share your positive experience with us. We truly appreciate your trust and support, and we hope you have a wonderful time planning your Italian getaway. We look forward to assisting you with your future holiday adventures!

Thanks & Regards
01213688884
Johnson Holidays

Reply from Johnson Holidays

5 days ago

Dear Ian

Thank you so much for taking the time to share your lovely feedback! We’re delighted to hear that Paul provided you with such helpful, polite, and courteous service while assisting with the outstanding balance for your upcoming holiday with Johnson Holidays. We believe that excellent customer service is just as important as creating wonderful holiday experiences, and it’s always a pleasure to know that our team members are making a positive difference to our customers. We’ll be sure to pass your kind comments on to Paul, who will be very pleased to know that his assistance was appreciated. Thank you for choosing Johnson Holidays and for placing your trust in us to help make your holiday special. We truly appreciate your support and look forward to ensuring that the rest of your holiday experience is just as smooth and enjoyable. Wishing you a fantastic holiday filled with wonderful memories!

Thanks & Regards
01213688884
Johnson Holidays

Reply from Johnson Holidays

5 days ago

Dear Linda

Thank you so much for your fantastic feedback! We’re absolutely delighted to hear that you had such a fabulous trip and that Paul and Asma Grace provided you with great communication and assistance throughout your holiday. It’s wonderful to know that they made the process easier by checking you in online and sending through your boarding passes, helping to ensure everything ran smoothly and giving you one less thing to worry about before travelling. We’re also thrilled to hear that both hotels you stayed in were first class and that you felt you received such excellent value for money. At Johnson Holidays, our aim is to make every holiday experience as enjoyable, stress-free, and memorable as possible, so it’s lovely to know that everything came together so well for you. We’ll be sure to share your kind words with Paul and Asma Grace, as recognition like this means a great deal to our team. Thank you again for choosing Johnson Holidays and for taking the time to share your experience. We truly appreciate your support and look forward to helping you plan many more fantastic holidays in the future!

Thanks & Regards
01213688884
Johnson Holidays

Reply from Johnson Holidays

5 days ago

Dear Charlie Stride

Thank you so much for your wonderful feedback and kind words! We’re absolutely delighted to hear that Asma has been so helpful with all your flight bookings and the arrangements for your lovely holiday in Tenerife. At Johnson Holidays, we always strive to make the entire holiday experience as smooth, stress-free, and enjoyable as possible, and it’s fantastic to know that Asma provided you with the support and assistance you needed throughout the process. We’ll be sure to pass your lovely comments on to Asma, as she will be thrilled to know how much you appreciate her help. Your kind words and willingness to recommend us to your friends and family mean a great deal to the whole team. Recommendations from happy customers are the greatest compliment we could receive, and we’re truly grateful for your trust and support. We hope you have a fantastic time in Tenerife and create lots of wonderful memories to cherish. Thank you once again for choosing Johnson Holidays, and we look forward to helping you plan many more exciting holidays in the future!

Thanks & Regards
01213688884
Johnson Holidays

Reply from Johnson Holidays

5 days ago

Dear Vanessa Smith

Thank you so much for your lovely feedback! We’re delighted to hear that Asma provided you with such great service. At Johnson Holidays, we pride ourselves on delivering excellent customer care and making sure our customers feel supported throughout their holiday planning journey. It’s wonderful to know that Asma made such a positive impression, and we’ll be sure to pass your kind words on to her. Your appreciation means a great deal to us and to our team, as we always strive to make every customer’s experience as smooth, enjoyable, and stress-free as possible. Thank you once again for choosing Johnson Holidays and for taking the time to share your experience. We truly appreciate your support and look forward to helping you with your future holiday plans!

Thanks & Regards
01213688884
Johnson Holidays

Reply from Johnson Holidays

5 days ago

Dear Lily Hannam

Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that Asma was so helpful, friendly, and efficient throughout your experience with Johnson Holidays. Providing excellent customer service and ensuring our customers feel supported, valued, and confident when arranging their holidays is always our top priority. It’s lovely to know that Asma made such a positive impression with her friendly approach and efficient assistance. We’ll be sure to pass your kind words on to her, as feedback like yours means a great deal to both Asma and the entire team. We always strive to make holiday planning as easy, enjoyable, and stress-free as possible, and it’s fantastic to know that you received the level of service we aim to deliver. Thank you once again for choosing Johnson Holidays and for taking the time to share your experience. We truly appreciate your support and look forward to helping you plan many more wonderful holidays in the future!

Thanks & Regards
01213688884
Johnson Holidays

Reply from Johnson Holidays

5 days ago

Dear Alison

Thank you so much for taking the time to share such detailed and thoughtful feedback about your holiday in Egypt. We’re delighted to hear that the people you met throughout your trip made such a positive impression, with their warm welcome, friendliness, courtesy, and attentive service both aboard the Al Nabilitan Nile cruise and at the Bellagio Hotel. It’s particularly lovely to hear your wonderful comments about Ahmad, your tour representative. His knowledge of Egyptian history, dedication, and willingness to go above and beyond for everyone clearly made a real difference to your experience. We’ll be sure to pass your kind words on to Ahmad and recognise the excellent service he provided. However, we’re sorry to hear that the condition of the cruise boat did not meet your expectations or the five-star standard you were anticipating. We appreciate your honest comments regarding the need for an upgrade, and we understand how important it is for the accommodation and facilities to reflect the standard advertised. Your feedback is valuable to us, and we will ensure your concerns are brought to the attention of the relevant team. Thank you again for sharing both the highlights and the areas where you feel improvements are needed. We’re pleased that the exceptional staff and Ahmad’s outstanding service helped make your Egyptian holiday memorable, and we sincerely appreciate you bringing your experience to our attention.

Thanks & Regards
01213688884
Johnson Holidays

Reply from Johnson Holidays

5 days ago

Dear Steve

Thank you so much for your fantastic feedback! We’re absolutely delighted to hear that Paul was able to resolve your issue so quickly and provide you with such excellent service. We understand how frustrating it can be when you’ve been trying to sort out a problem for 24 hours, so it’s wonderful to know that Paul was able to put things right within minutes and make the experience so much easier for you. Providing prompt, efficient, and helpful customer service is something we take great pride in, and Paul will be thrilled to know that his efforts made such a positive difference. We’ll be sure to pass your lovely comments on to him. A 10 out of 10 rating is a fantastic compliment, and we truly appreciate you taking the time to recognise the support you received. Thank you once again for choosing Johnson Holidays and for sharing your experience with us. We look forward to assisting you again and ensuring you continue to receive the high standard of service you deserve!

Thanks & Regards
01213688884
Johnson Holidays

Reply from Johnson Holidays

Oct 5, 2026

Dear Beauty

Thank you for your email. We are sorry to hear that your holiday did not meet your expectations. However, having reviewed the matters raised, we would like to clarify several points.

Cabin and Balcony
Your booking was originally for a standard cruise, and we upgraded you to a deluxe cruise ship at no additional cost. The vessel has Juliet-style balconies with sliding doors, rather than conventional walk-out balconies, which is the standard design on this ship.

We also cannot accept the suggestion that you paid for an upgrade that was not provided. Any upgrades received by other passengers were based on their individual bookings and payments and do not indicate that your booking was handled incorrectly.

Local Representative and Tips
The person you refer to was not a Johnson’s Holidays representative. The cruise and local services were provided by the local supplier.

The £30 per person tipping amount was advised at the time of booking and is customary for Nile cruises and tourism in Egypt. We therefore cannot accept that this was an unexpected charge or inappropriate conduct by Johnson’s Holidays.

Excursions
You were offered the opportunity to pre-book an excursion package but chose not to do so, preferring to arrange excursions locally. Once this option was declined, arrangements for individual excursions were the responsibility of the local cruise operator and yourself.

Cruise Standard and Food
The vessel provided was a premium/deluxe cruise ship and was supplied in accordance with the holiday arrangements. Food was provided according to local Egyptian standards and cuisine.

We take any report of illness seriously; however, we cannot accept responsibility for illness without appropriate evidence establishing that it was caused by the cruise or food provided. Any specific medical or food-safety concern should also have been reported promptly so that the local supplier could investigate.

Shopping and Local Vendors
Independent shops, traders and vendors in Egypt are outside the control of Johnson’s Holidays. While we appreciate that being approached or encouraged to visit particular shops may have been frustrating, we cannot reasonably accept responsibility for the actions of independent businesses or individuals.

Communication and Support
We disagree with the suggestion that you were left without support. Our team remained in contact with you and made efforts to assist throughout your holiday. While we cannot control the actions of independent local suppliers, we did provide assistance where possible.

Hotel Arrangements
The fact that other passengers may have been relocated does not automatically mean that every guest was required to move. Hotel situations must be assessed individually, and we cannot accept that another customer's relocation means the same action was required for your booking.

We have provided the holiday arrangements booked and, in fact, upgraded your cruise from the original standard ship to a deluxe vessel at no additional cost.

We are genuinely sorry that your holiday did not meet your expectations. However, based on our review, we cannot accept that Johnson’s Holidays failed to provide the contracted arrangements or deliberately left you without support.

Kind regards,
01213688884
Johnson’s Holidays
Customer Relations

Reply from Johnson Holidays

5 days ago

Dear Mary Annabelle Laserna

Thank you so much for your wonderful review! We’re absolutely delighted to hear that Venky has made booking your holiday such an easy and enjoyable experience. At Johnson Holidays, we believe that planning a holiday should be just as exciting and stress-free as the trip itself, so it’s fantastic to know that Venky has gone above and beyond to make everything straightforward for you and your husband. It’s lovely to hear that nothing has been too much trouble and that you’ve received such helpful and attentive service throughout the booking process. We’ll be sure to pass on your kind words to Venky, who will be thrilled to know how much you appreciate his efforts. A big thank you from us as well for choosing Johnson Holidays and for placing your trust in our team to help arrange your special getaway. We hope you and your husband have a fantastic holiday, filled with wonderful experiences, plenty of relaxation, and lots of happy memories to cherish. Thank you once again for your lovely feedback and support. We look forward to helping you plan many more memorable holidays in the future!

Kind regards,
01213688884
Johnson’s Holidays