Flixbus Reviews 

Timeliness, quality condition of car, smartness and friendliness of the driver, good driving.

Most of the time: on time. Cheap. You meet people from everywhere.quiet.

I was traveling from Lisbon to Coimbra and for over 3 hours now we have been waiting on the side of the highway as there has been engine failure.
When the driver contacted Flixbus in Lisbon they said they had no buses available and then hung up on him and when he tried to call back refused to answer. We, the passenger, received a message from Flixbus at least an hour later saying we should find alternative routes like a train. We are illegally parked in the middle of a highway! No trains plus it is illegal to be parked or for a car to stop!!
Eventually the driver phoned Flixbus International and after about 2hours.30 mins later 2 police arrived and left. No information. About 20 minutes ago I found out that some taxis will be sent to take us to a service station at some point, I don't when and after that 2 or 3 hours later a bus will pick us up from the service station.
Flixbus have abandoned us. I think it is totally criminal. There is a pregnant woman amongst us. I am 74 years old and in pain with severe osteoarthritis. I can't believe how badly Flix bus behave. It is now 4 hours later, waiting on the side of the road
No taxis in sight. Totally disgraceful
And it is 34 degrees and no shade.

I took a FlixBus from Mulhouse to Besançon today, 30 August (Ligne N759), and I feel compelled to report the extremely unpleasant and intimidating behaviour of one of your staff members.

The employee in question was wearing a black hat and was not the driver. From the beginning, his attitude was unnecessarily aggressive, rude, and confrontational. At one point, he told me to lower my voice while I was simply speaking to someone on the bus. I am a respectful person and a regular FlixBus passenger, and I can honestly say that my behaviour did not justify the way I was spoken to.

What was particularly shocking was the intimidating manner and attitude of this employee. Passengers should be treated with respect and professionalism, not made to feel uncomfortable or intimidated by members of staff.

This is not acceptable customer service, and I strongly believe that this employee's behaviour and attitude need to be seriously looked into. I would appreciate it if FlixBus investigated this incident and reminded its staff that authority does not give anyone the right to behave in an aggressive or disrespectful manner towards paying customers.

I expect this complaint to be taken seriously.

We had purchased tickets from Strasbourg to Paris for August 25th at 10:30. The bus never arrived at the designated location. We waited at the spot from 9:30 to 12:30, but no one showed up. Although it was scheduled to be at the stop at 10:15, we contacted live support at 10:20 and were told there might be a delay and we should wait a bit longer. Around 10:30, we asked the driver of a bus bound for Prague; he told us to wait there and that the bus would arrive around 10:40. We waited, but when it still didn't appear, we contacted live support again; initially, they claimed the bus was at the location and we could board, but when I told them the bus wasn't there, they said to wait a little longer. Finally, when it still hadn't arrived, we contacted live support once more; they insisted it was at the location and told us to look around, yet there was absolutely no bus to be seen. The bus's location tracking wasn't working at all, so the support staff had no accurate information and misled us. The bus never arrived at the stop. We received no notification regarding a cancellation, and no one helped us. In the end, we were forced to buy new tickets at a high price, and the money for our original tickets was wasted. Even now, there is no location data for the bus; it is effectively lost, and there is no one to assist us. We were kept waiting for three hours expecting it to arrive, but nothing happened. The company's live support kept stalling us with incorrect information and eventually ended the conversation by simply saying the bus had already left. We were left stranded in Strasbourg, a city completely unfamiliar to us. We used to book our trips with FlixBus because we thought it was a reliable company, but I’ve realized that when a problem arises, there is no one available to help.

Always with Flix bus, the company have a respect of the timing, a best price and a comfort seat in the car. I 've a good experience each time

I had a bus from MILAN to Grenoble, sunday at 19:00. I woke up sunday morning with the mail saying that they had cancelled my bus and automatically, without my concern, they booked a new bus leaving monday 6 am. HOwever i worked on monday 6 am. I couldnt get the bus, i had to buy a ticket from another company. I went to the flixhelp, filled the form asking for reimbursment. Guess what ? 15 days has passed NO ANSWER. i have sent also email to the service@flix... NO ANSWER! i just the tickets, lost the money and the company not even said anything. ridiculous.

Edit further: now waiting over a month for a response from my email of complaint. Rude horrible company.

Edit: now they are trying to get the review taken down and trying to hide my experience.

I was due to get a bus from London to glasgow involving 2 transfers at Nottingham and Leeds. We got our ticket scanned by the driver and was sitting on the bus then recieved a message saying the journey from Nottingham to Leeds was cancelled. The driver did offer to take us up there but obviously this meant we would be left there around 1am-2am in the morning trying to find transport back to glasgow. So we got off and I tried to find alternative routes as per the website but this was difficult as everything was booked up that was suitable so I tried to use the automated refund ticket option on the website but this just sent me in loops. Assumingly busy for the issues as heathrow. Obviously money has still been taken from the account even though I got off the bus before it left.
I contacted customer chat after the AI bot to try and explain this situation and was eventually offered a third of the ticket I paid telling me I had to evidence I wasnt on the bus and they would only refund the cancelled section. This seems ludicrous.
I had been on the chat with a person called Yogarth who was extremely unempathetic and abrupt. And didn't help solve my problem then closed the chat.
Customer service are now refusing to pay for the cancellation without sufficient evidence that I got off the bus and seem to be ignoring follow up emails. Id advise no one use this fraud of a company.

Very disappointing experience with FlixBus. I couldn’t find the seat I had paid for. In the end, I had no choice but to sit in the back. I paid for a specific seat and expected it to be available, so this was really frustrating.

Actually in à bus from Dubrovnik (Croatia) to Ulcinj (Monténégro) the bus was supposed to go at 20h30. It goes 1 hours later without any information. A fee was asked with no reason. The toilet are closed and they do not want to open it. We are going to wait 2 hours at the border and we were not informed when we go. The driver is very dumb. Don’t answer at questions and don’t look at us when we ask something. He scream when he talk while driving. We were supposed to arrive at 00h45 and it’s gonna be 3 or 4pm o’clock. All this together normally mean a total refund of all the passengers. That’s not the way it is supposed to work. I see that every time. Bus company just take money from the customer and do what they want !

I really don’t recommend this company.

That is a big scam.

We have booked a trip with 3 special luggages (10euros each). Everything was conform, (size 240cm X+Y+Z). It was our bikes dismounted in cardboard. The driver didn't want to let us load our luggages in the bus. We never understood why. He even called the police because we didn't want to let him go. Of course the police was on our side...
It was a sunday, we had to work on monday. we were 12 hours far from home. We were stuck on the parking lot..
It's crazy, we were so surprised.
After that we asked for a refund and Flixbus didn't refund us the whole price. They charged us some processing fees. They should reimburse us for the car rental for the return journey.
I will never take a flixbus again and my friends either that's for sure.

My husband paid for a ticket and never received it. He filed a request to be refunded 3 weeks ago and never received it. The helpdesk is a useless AI bot

Easy to find the bus at the station. Only one stop between the departure station and the arrival station. On time, comfortable, space for luggages.

I had a very positive experience traveling with FlixBus. The bus was clean, comfortable, and the air conditioning worked perfectly throughout the journey. We departed and arrived on time, and the schedule was respected exactly as announced. The communication before and during the trip was clear and helpful, making the whole journey stress-free.

I traveled with my two children, and everything went smoothly. We felt safe, comfortable, and well taken care of. I would definitely choose FlixBus again and highly recommend it to anyone looking for a reliable and comfortable travel experience.

Cheap price to travel from Marseille to Lyon
find the sit is easy , confortable and stressless

[EDIT: FlixBus responded publicly claiming the case was resolved "in accordance with their Terms and Conditions." They have not addressed the core issue at any point: their driver let me board without scanning my ticket. No terms and conditions change the fact that their employee's failure to follow basic procedure is what caused everything that happened that day.]

In February 2026, a FlixBus driver let me board without scanning my ticket, verbally confirming I was on the right bus when I wasn't. I ended up in the wrong city, in a country where I don't speak the language fluently, with a driver who spoke neither French nor English and showed zero willingness to help.

To get back on track, I had to return to the city I had just come from and wait for the next bus. And then FlixBus managed to make things even worse: the replacement bus had no FlixBus branding and displayed a different number than what was on my ticket. After everything that had already happened, how was I supposed to guess that a random bus from another company was actually mine? I missed it. Two other passengers missed it too -- they had received an email warning about the vehicle substitution. I received nothing.

I filed a formal complaint with full documentation and eventually (after I posted this review the first time) a human agent replied by email promising a refund. Then a bot took over and sent a generic message saying they would not refund anything. Their customer service is a loop from hell: humans promise things, bots override them, and no one is accountable for anything.

FlixBus will let their drivers wave random passengers onto the wrong bus, strand them, send a mystery replacement vehicle with no warning, promise a refund, and then have a bot walk it back. Book with literally anyone else.

My sister and I have travelled on the Flixbus recently from Rouen to Paris and return on Saturday. We found the service great, the drivers were polite and helpful. The buses were at the bus stops on time and we arrived on time to catch connecting transport.

Shit quality service
Professional scammers
Will do everything to scam you out of money
AVOID LIKE PLAGUE
DO NOT use them

I travelled from London to Blackpool on the bus on the 30th July and the coach driver was friendly and got us to our destination safely and always notified us any changes or things happening on our journey, I strongly recommend this company and there service and so affordable too, looking forward to our journey back to London