BlaBlaCar Reviews 

Easy and pricy alternative transportation

Never use blablacar. This was the first time with this company. Their bus was completely unrecognisable and unbranded. It was a black bus with a small logo that was not visible at all. We got here early enough and looked for it only to not be able to find it. When we tried to contact their customer support they were unhelpful and blamed me for not being able to find it. All other bus services like flixbus etc are easily recognisable. There was also a delay and the tracking app offered no indication of it at all. Instead of refunding or helping us out more they only gave a small voucher. This bus is not of a good standard at all.

I was unable to board because the vehicle provided was completely unbranded (a plain black bus) with absolutely no visible BlaBlaCar signage, logo, or route indication. Furthermore, there were no announcements or updates made at the station to inform passengers that this specific black bus was the BlaBlaCar service.

**The worst travel experience – absolutely disappointing!**

I had a terrible experience with BlaBlaCar Bus and would never recommend it. The female driver was extremely rude and condescending. While we were queuing, she kept ignoring us. When we showed her our ticket, we accidentally presented the before change ticket instead of the current one, as we had a change. The tickets had been purchased together, yet she repeatedly insisted it was the wrong ticket and spoke to us in a very disrespectful manner. Her behaviour came across as racist, and we felt we were being treated unfairly.

Things got even worse when we changed buses in Belgium. Despite having paid for reserved seats for the entire journey, we arrived on a bus where previous passengers were already occupying our seats. The bus was only half full, but we still had to find different seats. To make matters worse, when we found an empty seat at the back, it was wet, and water was dripping from the ceiling through the bus's air conditioning system.

This entire journey was stressful, uncomfortable and completely unacceptable. Between the driver's attitude, the way we were treated and the poor condition of the bus, this was far below the standard any paying customer should expect.

I would not recommend BlaBlaCar Bus based on this experience. The company needs to take customer service, discrimination concerns and passenger safety and comfort much more seriously.

User friendly

The language options being paired with currency is ridiculous. If I want to use English, I have to pay in pounds, regardless of the fact I’m not British. This leads to paying exchange rates solely because I don’t speak the language of the country I’m currently in. Pretty poor service

**Very disappointing experience – lost camera and lack of support**

I am extremely disappointed with my recent BlaBlaCar Bus experience and the way my situation was handled.

Only around **10 minutes after leaving the bus**, I realised that my camera was missing. The camera was less than one year old, and contained important and irreplaceable personal memories and data.

I immediately tried to get help from the driver and the people around the bus, but unfortunately the driver and staff were **rude and unable to communicate in English**, which made an already stressful situation even more difficult.

I also went to a nearby BlaBlaCar office hoping they could contact the driver and help me locate the camera. However, I was told that they had **no direct contact with the driver and could not help me at that time**. I was simply told to submit a contact form. When you have just realised that you may have lost an expensive and important personal item on a bus that has just left, being told to fill in a form without immediate assistance is extremely frustrating.

I was travelling with my **parents, both over 50 years old**, and we also experienced a serious seating problem during the journey. **Three out of our five seats were damaged 100%**, making the journey particularly uncomfortable for my parents. They are still experiencing body pain afterwards.

The total cost of our five seats was **€379**, but BlaBlaSupport offered a **€94.98 travel voucher**, explaining that this represents 25% of the total ticket value. I have asked them to reconsider this given that three of the five seats were affected and considering the circumstances.

Regarding my camera, BlaBlaSupport has told me that the maximum compensation is **€150**. I have asked them to reconsider and to provide the official certificate of loss.

I do appreciate that BlaBlaSupport is now following up with the bus operator and lost-and-found, and I hope the camera is eventually found. However, the **initial lack of assistance, communication difficulties, and limited compensation offered afterwards** have left me very disappointed.

I am sharing my experience honestly because I expected much better support in a situation involving a valuable personal item and elderly family members. I hope BlaBlaCar takes this feedback seriously and improves its support

Excellent passengers but trying to change the pick up points proved impossible on the app.

My experience with BlaBlaCar has generally been reliable. Most trips were on time, and when there were delays, they were communicated via SMS or email.

Years of use. It is sad to see a great idea worsen its execution in spite of the very many facts being fed back to them.

They don't act on signaled system abusers, introduce useless features that degrade good users.

We need competition.

Great service

I believe that blablacar should start reviewing why drivers reject passangers. Most of them add stops but wont take you from said stops just because they think they will get another passanger or some other unknown reason. Their rating should go down for declining passangers who want to go from and to stops that THEY specifty. Horrible booking process

The bus showed up over an hour late. We had no notice or anything. Just sitting there with hearts full of hope. And that hope came through. We got picked up an hour late and dropped off over an hour past our eta, again, no notice. But whatever the bus got us there. It wasn’t super clean and don’t bother paying attention to your “assigned” seat.

Honestly, I’m genuinely shocked by how good the service has been from you guys. The car is brilliant, but the little touches like the card and flowers for my girlfriend really went above and beyond. It’s not something you see every day, and it really shows how much you care about your customers. Thank you again — I really appreciate it! 👌🏼

⭐️⭐️⭐️⭐️⭐️

We arrived exactly as the coach was leaving. The driver kindly let us on the bus outside the barrier - probably against company rules so we were really grateful. Once on the bus, a lady refused to move from our booked seats. I couldn't disturb the driver to get the arrogant individual to move. It would be great to get a refund on the booked seats!! Overall the journey was smooth and a good price as usual.

It was easy to buy tickets through this app. User-friendly, excellent service.

- sieges non numerotés - pas la meme disposition que qd j’ai payé mon siège en supplément pour securiser une bonne place
- toilettes fermees pendant au moins 1h du trajet - initialement soit disant cassées - puis le chauffeur a accepté de les ouvrir

Very disappointing experience.
On 29 August 2026 at 13:45, travelling from Marseille Saint-Charles to Toulon-Gare Routière (bus number 51019).
Before the trip, we were robbed by a member of the bus staff : he asked us to pay an additional €10 for extra luggage and he insisted that the payment had to be made in cash only. And when we tried to check the luggage policy, he pressured us by saying that he was responsible for the bus and that the charge was not shown online. We felt obliged to pay him.
I waited for him to provide a receipt or some form of justification for this additional charge. Instead, he told me that the receipt would be sent to me by email. I have not received any receipt, and I believe that this statement was misleading.
This situation made us feel cheated and very uncomfortable.
I hope BlaBlaCar Bus investigates this incident and clarifies whether this €10 charge was legitimate.

I booked bus tickets from Mulhouse to Zurich Airport, the bus arrived 30 mins late. The trip was supposed to take 2 hours, but the driver stopped at a bakery for 10 mins, then 20 mins later he stopped again at a McDonalds for 25 mins!
We finally arrived 3 hours later.
In total the bus was 1.5 hrs late, we only just made our flight.
The bus itself was great. But the lack of punctuality was unprofessional.

On a BlaBlaCar bus, one of my personal items dropped during a small bump and fell into a gap near what I believe was the WC panel by the door. I could see exactly where it was and asked the driver to help get it out, but after he saw it, he said no one could access that spot. Obviously I wasn't going to start taking the bus apart myself, so I didn't make a scene and just let it go for the day, thinking I'd contact customer service later with a solution and ask for their help.
After some research, I found small pickup tools that can get it out without any damage or effort. So I contacted support, explained the situation clearly, and asked for their help in retrieving the item or letting me briefly board the bus myself to retrieve it, at no cost or hassle to them, and I even offered to grab any other stuck items I'd seen in that same spot in case they belonged to someone else.
Instead of addressing that, I got the same copy-paste reply three times in a row, treating this as a "forgotten item" case and telling me they don't offer compensation for those even though I never asked for compensation. Every time I clarified, I got the same unrelated template back. Never once did anyone actually engage with what I was asking.
Finally after I made it clear, repeatedly, that this wasn't a forgotten item covered by their liability terms, but a case of their partner simply not being able (or willing) to retrieve something whose exact location was known. Their final answer was that they could offer nothing more in this case, but would "share my feedback with the team." I genuinely hope they follow through, and if anyone from BlaBlaCar reads this, I'd welcome an actual update here rather than another form reply.