Abetta Reviews 

568
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 417 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the professional drivers always arrive promptly, ensuring timely airport transfers and vital medical appointments without any unnecessary stress. Travelers note that the staff members are exceptionally polite, incredibly helpful with heavy luggage, and consistently maintain a courteous attitude throughout the ride. People also deeply appreciate the immaculate, impeccably clean, and comfortable vehicles provided for every single journey, adding a wonderful sense of safety. Furthermore, consumers emphasize the remarkably simple and highly efficient booking process, supported by clear communication that makes arranging dependable transport completely effortless.

What people talk about most

Service

Customers had great satisfaction with the service, highlighting that drivers are consistently polite,... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting that drivers are polite,... See more

Delivery service

Users describe positive interactions with delivery service, noting that drivers consistently arrive promptly... See more

Booking process

Reviewers highlight positive aspects of the booking process, describing it as a very efficient and simple... See more

User experience

Reviewers mention positive feedback about user experience, highlighting clean cars, smooth drives, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our taxi driver texted to say he’d arrived and was there to meet us inside the terminal as we came out. He took our heavy luggage, was polite and considerate. He drove in a relaxing way despite the jo... See more

Company replied

Rated 5 out of 5 stars

Another great experience for an early morning trip to Luton airport, the driver Elton arrived early (thank you) which is the normal with Abetta drivers, the car was very clean and Elton was very polit... See more

Company replied

Rated 5 out of 5 stars

I made the bad mistake of forgetting my medicines whilst travelling to Stansted for a holiday. Bashir was our driver who took us directly back through the usual bad traffic in record time & we made ou... See more

Company replied

Rated 5 out of 5 stars

I use them regularly. They arrive on time,cars are always clean and tidy, drivers are smartly dressed and do not volunteer conversation. Finally they put themselves out to find a car at short notice,... See more

Company replied


Company details

  1. Taxi service
  2. also in
  3. Airport shuttle service
  4. Transportation service

Written by the company

Abetta has been a trusted, licensed TFL Minicab Operator for over 50 years, specialising in long-distance journeys and seamless airport transfers across London and the UK. With over 8 million trips completed, our experience speaks for itself. We offer a Meet & Greet service at airports and utilise flight tracking technology to ensure that our drivers arrive on time, every time. Abetta Cars is UKAS accredited with ISO 9001, 14001, and 27001 certifications, reflecting our commitment to quality, environmental responsibility, and data security. Our fleet includes saloon cars, executive vehicles, and spacious MPVs, with all drivers strictly vetted to ensure your safety and comfort. We also offer baby seats upon request. Book with ease by phone, email, website, or app, and enjoy competitive fixed pricing and reliable, professional service. Choose Abetta Cars for a comfortable, safe, and punctual travel experience backed by over half a century of expertise.


Contact info

4.9

Excellent

TrustScore 5 out of 5

568 reviews

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4.9

All reviews

(568)

411 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Travelling with a pet

I’ve used Abetta cars for a long time but this was my first time of taking my cat in a cab to the vet. The cab arrived slightly early, the car was clean and the driver was very polite and helpful. The driver made sure both of us were comfortable and could get in and out of his car easily.

13 October 2026
Unprompted review
Rated 2 out of 5 stars

The pick up at St Pancras was a…

The pick up at St Pancras was a disaster. Your driver kept telling us to meet him at a place called Ishmash which we’ve never heard of, didn’t know and couldn’t find. After a long train journey we expected a professional pickup. Not impressed

13 October 2026
Unprompted review
Rated 5 out of 5 stars

I have used Abetta cars several times…

I have used Abetta cars several times to take me to Heathrow. Price is good. Drivers always arrive in plenty of time and are professional and polite. Cars are very clean. Excellent service. Would highly recommend.

17 September 2026
Unprompted review
Abetta logo

Reply from Abetta

"Thank you so much for the excellent review, L Murray! We are delighted to hear that Abetta Cars is your trusted choice for your trips to Heathrow. It is wonderful to know that our competitive pricing, clean cars, punctuality, and professional drivers consistently provide you with a smooth, stress-free start to your journeys. We truly appreciate your high recommendation and look forward to driving you on your next trip!"

Rated 5 out of 5 stars

The driver was very early

The driver was very early, polite and took the best route. I highly recommend Abetta cars.

13 October 2026
Unprompted review
Abetta logo

Reply from Abetta

Thank you so much for the wonderful review, Anne! We are thrilled to hear that your driver arrived early, provided polite service, and took the best route to get you to your destination smoothly. Your high recommendation means the world to our team. We look forward to welcoming you back on board for your next journey with Abetta Cars!"

Rated 5 out of 5 stars

100% recommend Abetta

Fantastic drivers, customer service and staff. Been using Abetta for some 20 years now and no one beats them. Clean cars, personable drivers, reliable and efficient. Fully recommend!

13 October 2026
Unprompted review
Abetta logo

Reply from Abetta

Thank you so much for the fantastic review, Rashmi! Having you as a loyal customer for 20 years truly means the world to everyone here at Abetta. We are incredibly proud to hear that our clean cars, reliable service, and personable team have consistently hit the mark for you over the decades. Thank you for your wonderful recommendation, and we look forward to driving you for many more years to come!"

Rated 5 out of 5 stars

Polite and timely respectful

Polite and timely respectful

13 October 2026
Unprompted review
Abetta logo

Reply from Abetta

Thank you for the great feedback, AG! We are delighted to hear that our driver was polite, timely, and respectful during your journey. We appreciate you taking the time to share your experience and hope to see you again soon!"

Rated 5 out of 5 stars

It’s the best priced cab in north…

It’s the best priced cab in north London in my opinion, they also arrive when they actually say they will arrive.

11 October 2026
Unprompted review
Abetta logo

Reply from Abetta

"Thank you so much for the fantastic feedback! We are thrilled to be your top choice for the best-priced cab in North London and are so glad we can always be relied upon to arrive exactly when we say we will. We truly appreciate your support and look forward to your next journey with us!"

Rated 5 out of 5 stars

All good

All good, as expected. Been using Abetta for many years, with very few issues along the way

12 October 2026
Unprompted review
Abetta logo

Reply from Abetta

"Hi Clive, thank you so much for taking the time to leave us a review! We're thrilled to hear that everything was as expected. Having you as a loyal customer for many years means a lot to the whole team at Abetta. We truly appreciate your continued support and look forward to serving you for many more years to come!"

Rated 5 out of 5 stars

Highly recommend

The driver was prompt, courteous, careful and friendly. His driving was excellent. His car was in excellent condition and outstandingly comfortable and clean. I highly recommend this company.

11 October 2026
Unprompted review
Abetta logo

Reply from Abetta

Hi Lesley, thank you so much for taking the time to share your experience with us! We are absolutely delighted to hear that your driver was prompt, courteous, and friendly, and that you enjoyed such a smooth, comfortable ride.
We take great pride in maintaining our vehicles to the highest standard of cleanliness, so it is wonderful to know it didn't go unnoticed. Your high recommendation means the world to our team. Thank you for choosing us, and we look forward to welcoming you back on board for your next journey!"

Rated 5 out of 5 stars

The driver was very polite and helpful

The driver was on time, very helpful and polite

11 October 2026
Unprompted review
Abetta logo

Reply from Abetta

Hi Titilope, thank you so much for the great review! We are delighted to hear that your driver was on time, helpful, and polite. Providing professional and punctual service is exactly what we strive for. We truly appreciate your feedback and look forward to welcoming you back on board soon!"

Rated 5 out of 5 stars

Excellent courteous on time

Excellent courteous on time
Nice vehicle too

11 October 2026
Unprompted review
Abetta logo

Reply from Abetta

Thank you so much for the excellent review! We are thrilled to hear that you found our service punctual and courteous, and that you enjoyed the vehicle. Providing a comfortable and timely experience is always our top priority. We look forward to welcoming you back next time you need a ride!
Best regards,
The Team"

Rated 5 out of 5 stars

Very helpful when booking taxi

Very helpful when booking taxi. Collected and dropped off on schedule.

9 October 2026
Unprompted review
Abetta logo

Reply from Abetta

"Hi Marie,
Thank you so much for your great review! We are delighted to hear that our booking process was helpful and that your taxi arrived right on schedule for both collection and drop-off. Punctuality and smooth booking are what we strive for every day. We appreciate your support and look forward to traveling with you again!
Best regards,
The Team"

Rated 5 out of 5 stars

Elena was very kind and helpful

Elena was very kind and helpful. She even helped me with my bags! So grateful. Xx

10 October 2026
Unprompted review
Abetta logo

Reply from Abetta

Thank you so much for the lovely review, Adj! We are absolutely thrilled to hear that Elena went above and beyond to help you with your bags. Providing kind and attentive service is exactly what we strive for, and I will be sure to pass along your wonderful feedback to Elena—she will be delighted to know she made such a positive impact on your visit!

Rated 5 out of 5 stars

I made the bad mistake of forgetting my…

I made the bad mistake of forgetting my medicines whilst travelling to Stansted for a holiday. Bashir was our driver who took us directly back through the usual bad traffic in record time & we made our flight. All thanks to our brilliant driver who went over & over his duty.

9 October 2026
Unprompted review
Abetta logo

Reply from Abetta

Thank you so much for sharing your story, Paul! We are incredibly relieved to hear that you made your flight and, most importantly, were able to retrieve your medication.
Bashir is a fantastic member of our team, and we are so proud of him for going above and beyond to navigate the heavy traffic and save the day. We will definitely pass along your kind words and appreciation to him—it will mean a lot to him!

Rated 5 out of 5 stars

Courteous and friendly

Courteous and friendly

9 October 2026
Unprompted review
Abetta logo

Reply from Abetta

Thank you for the review, William! We are delighted to hear that you experienced courteous and friendly service during your time with us. Providing a welcoming and pleasant atmosphere is incredibly important to our team, and your feedback is much appreciated.

Rated 5 out of 5 stars

Another reliable trip

Another reliable trip, this time back from the airport. I've been using Abetta for over 20 years which speaks for itself.

8 October 2026
Unprompted review
Abetta logo

Reply from Abetta

Thank you so much for your continued loyalty, Nick! Having you choose Abetta for over 20 years truly speaks volumes, and we are incredibly grateful for your long-term trust in us.
We are delighted that we could provide yet another reliable and smooth ride home from the airport. Thank you for taking the time to share this—loyal customers like you are the heartbeat of our business, and we look forward to driving you for many more years to come! 🚖

Rated 5 out of 5 stars

Another great experience for an early…

Another great experience for an early morning trip to Luton airport, the driver Elton arrived early (thank you) which is the normal with Abetta drivers, the car was very clean and Elton was very polite and an excellent driver. It’s great to have such a reliable cab company on our doorstep.Thank you.

9 October 2026
Unprompted review
Abetta logo

Reply from Abetta

Thank you for the fantastic review, Frank! We are so glad we could provide another great experience for your early morning trip to Luton Airport.
Punctuality and reliability are everything when catching a flight, so we are thrilled to hear that Elton arrived early and provided such a polite, smooth, and professional journey in a clean car. We are incredibly proud to be the reliable, local cab company right on your doorstep!

Rated 5 out of 5 stars

Excellent service

Excellent service, courteous driver, on time and very helpful

6 October 2026
Unprompted review
Abetta logo

Reply from Abetta

Hi Marios, thank you so much for the excellent review! We are delighted to hear that your driver was on time, courteous, and highly helpful. Providing a seamless and pleasant experience is what we always aim for. We appreciate you choosing our service and look forward to traveling with you again soon!"

Rated 5 out of 5 stars

Excellent Taxi driver

This review is specifically about my driver Abdullah - He was so friendly and polite and we had a great chat all the way home. I didnt have to wait too long either when I called from a hospital visit , so I was impressed with that also.

7 October 2026
Unprompted review
Abetta logo

Reply from Abetta

"Hi Sri, thank you so much for sharing your experience! We are wonderful to hear that Abdullah was so friendly and polite, and that his company made your journey home a pleasant one. We also know how important a quick pickup is, especially after a hospital visit, so we are glad we could get to you without a long wait. We will gladly pass your kind words along to Abdullah, and we wish you all the very best!"

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