Sedders

I’ve used Abetta cars for a long time but this was my first time of taking my cat in a cab to the vet. The cab arrived slightly early, the car was clean and the driver was very polite and helpful. The driver made sure both of us were comfortable and could get in and out of his car easily.

They’ve done it again!
I booked another survey appointment after they did not attend the first one I booked (see previous review). They did not attend the second appointment either. No contact at all to let me know and no apology.
Who knows what kind of service Debonair provide to their current customers if this is how they treat potential customers.

I understand that an air con company could be overwhelmed during a heatwave but Debonair’s customer service leaves a lot to be desired. I called multiple times, no answer. Left voicemails, no response. Finally completed online form and was given a survey appointment which was then not attended. I emailed to ask what happened and was told ‘double booked’. No apology, no reschedule. I have since emailed multiple times and not had any response.
Debonair, please do not make appointments if you are overwhelmed. And at the very least, give potential customers notice that an appointment has been double booked and won’t be attended. And an apology goes a long way.