Mr Alexis Laignelet

Sadly I cannot recommand. It has been more than 3 weeks I am expecting a re-delivery of my items, and the customer service keep saying I will be contacted by the courrier while it is not the case. This is knowing I have already waited 4 months for my item to leave the workshop.

Purchased online through their UK website and returned the items within 14 days. Instead of refunding my original payment method, they issued store credit because the items were on sale. This was not made sufficiently clear at checkout and is inconsistent with the refund provisions in their own Terms of Sale. Very disappointing customer service. I won’t be ordering again. I will pursue any legal way to retrieve the full refund.

I’m litterally at home as we speak, and the delivery guy just left the package in the entrance of the building instead of delivering at the door. How is this possible? There’s an address on the label, you guys should just deliver to it.

My experience was poor from start to finish.

I paid for a delivery service with a specified delivery window, but the drivers arrived hours late without providing any updates. They only called around 15 minutes before arriving, by which point I had understandably left home. They also refused to deliver the furniture to the room of my choice, despite this being part of the service I had paid for, leaving me to move the heavy packages myself.

To make matters worse, one of the items arrived damaged. I reported it immediately, yet after more than a week I still have not received a replacement or any meaningful update.

Customer service refunded only 50% of the delivery fee, even though none of the paid delivery services were actually provided. I am still having to chase them for both a full refund of the delivery charge and a replacement for the damaged item.

Overall, a very frustrating experience with poor communication, poor delivery, and poor after-sales service. I would not recommend this company.

Honestly, this company is amazing! This is a rare gem these days. Not only the range of products is amazing, and prices competitive, but where the company is really outstanding is the customer service. It's so rare these days to just be able to email or call a number and get the answers to your questions! We need to support these companies the best we can! Shout-out to Richard who assisted me today.

I am waiting for a delivery today (matress). Still nothing (it's 6pm). I contacted them but it's a chat bot completely useless. By email, they don't answer. I will charge them the night at the hotel until they actually deliver the matress.

As always pretty bad. Never delivered at the right place. Claim they came while no one every rang a bell etc.

While I have been using ihateironing for the past few year, they massively messed up my last order. The instructions were clear: a cuffed hem on my trouser. They did a normal hem, and on top of that they cut some of the length of the trouser. So now it's litteraly impossible to go back and do a cuffed hem. To give some details, the unfinished trouser was 38 inches length, and they cut 1.5 inch out of it, while finishing it at ~34 inches length. It is crazy to me such mistake happens. Not only I put instructions on the app, but I also gave a sheet of paper with all the details and my contact in case of problem. The trouser comes from blake kit and cost me almost 300£. I'm currently asking for a refund of the tailoring + the cost of the trouser they destroyed. So far the client service hasn't been efficient, and still doesn't understand it's irreversible cause of the shortening to 36.5 inches. My next step is a letter before action to court. I'll update this post depending on the developement.

Drew from the customer service denied a return after 14d for a trouser. This attitude will only ruin the business reputation and I cannot recommend this brand. No solution has been offered at this stage, and it's sad to have to make the justice busy for a 300£ trouser. In the meantime I can only recommend you to stay away from this brand. You might find more reasonably priced trousers elsewhere.

Their 49inch screen is a complete nightmare. It litterally broke 4 times since I bought it 3y ago.
The support will do everything they can to not replace the faulty screen. It took them approximatively 2 months every time they had to send a replacement. Note the replaced screen do NOT come with extended warranty. PLEASE DO NOT buy their screens. They are not reliable at all. I deeply regret buying it in the first place.

Gopuff is a terrible company. The delivery are way longer than what they claim, and sometimes only half the products arrive. Additionally the customer service is the worst I have ever seen (in comparison Uber Eats is 10 times better). They will do eveything in their power to not refund you an order you have not received. I am still discussing with them about that. If i do not obtain satisfaction, I will not hesitate to go to court.

Sadly, while the product is decent, the customer service is terrible. They claim a lifetime warranty on the product, and when it's time to actually replace the product, they do everything in their power to delay the process, with a billion useless layers of specialists team that can't help at all because the product is BROKEN. If I do not get my replacement this week, I will have to go to court to settle this as it is breach of contract.

Sadly I cannot recommend the website as their policy return does not comply with UK law.

Also, their return system is not working, and they play with this to make you loose time so you cannot return your goods on time.

I am in the process of submitting court action as I believe my rights have been violated.

The support is completely useless. It's not even a real human assisting you and they just keep saying things like "we need to check" but nothing happens. On top of their products are really bad and they are always broken or non functional. It's a terrible company and I would advise anyone to avoid it at all cost.

Missing item in my order (1x Gu). The customer service is useless. I am still waiting for my missing Gu, or at least a refund. The company literally stole my product, and doesn't take any action to fix the problem.

I sent a package on the 12th of December. The tracking number does not provide any news since the 15th of December. We are now on the 22th, and still no news. There is simply no way to contact anyone. At some point, I will need to properly sue this company, but it is a pain there is no other alternative to get anything done.

My projector EH-TW7000 (£1200!) is malfunctioning after only 1y. It is still under warranty, but the staff refuse to replace it. So far, they have not been able to solve the problem.

I cannot recommend EPSON products as:
- they are not reliable
- the warranty means nothing

Update: today, almost 2 months later, the service told me they are supposed to collect my projector for repair. Let's pray for this to actually happen.

I ordered a polo 10 days ago. Still nothing. The tracking number provides no information.
I contacted the service -waiting for an answer.

It's completely unacceptable to wait 2 or 3 weeks to get an item delivered. Other brands do it in 1 days or 2, so why Tommy Hilfiger can't do that?

I just wanted to return my watch after discovering it did not meet my expectation.

They do not reply to email.
Impossible to call the client service.

I sent back the watch and I am still waiting for a refund...

Worst experience ever. We all know Seiko is not on the high end of watches, but still, I did not expect such a bad service.

I ordered a watch online. The staff is very professional and the communication was smooth. I received the watch soon after and it was well packaged. I can only recommend EW Watches!