Sklum Reviews 

you better pray your item fits because if you need to return the customer service is the worst I have ever seen. They either have no idea what they are doing and have extreme communication issues with both clients and carrier or they make it last on purpose to create a reason not to refund you outside of the given return time. I will recommend to refrain purchasing on this website.
You can still make it up to me and bring appropriate answers and help asap.

I ordered a set of 4 acacia garden chairs. They arrived on 9 September with two legs split and broken. I reported it the same day with photos.

SKLUM promised a pickup. The carrier never came. SKLUM re-ordered the carrier several times and still nobody showed up. Five weeks later, two very heavy, extra large boxes are standing in my hallway.

After I escalated through PayPal, SKLUM offered a full refund, but only if I ship the chairs back myself and upload the tracking number. The transport quote for these boxes is €250, almost the whole refund of €305,74. So the “refund offer” only works if I pay to return a product that arrived broken. PayPal confirmed it cannot require the seller to send a label, does not cover return costs and will not extend the deadline. The form even refuses any reply unless I enter a tracking number for a shipment that SKLUM never collected.

When I contact SKLUM, the answer is that the case must be handled through the PayPal dispute, and PayPal says it cannot help with the return. So nobody takes responsibility.

I’m not asking for anything unusual. Please pick up your broken chairs, as you promised, and refund me. Under EU consumer law, return costs for defective goods are for the seller. If a SKLUM team member sees this, please contact me so we can arrange a collection.

Edit:
Order TGWZSTVGE
Never got any message via Trustpilot.
No response via email.

Sadly I cannot recommand. It has been more than 3 weeks I am expecting a re-delivery of my items, and the customer service keep saying I will be contacted by the courrier while it is not the case. This is knowing I have already waited 4 months for my item to leave the workshop.

Customer Service is horrible, it is hard to get into touch with real humans, e-mails, chat, and even here on trust pilot they only reply with AI. The English replies on Dutch is a great indicator too.

Tried to address problems with my order, but all get a very similar reply at an odd hour of the day and in all cases not addressing the real problem, i.e. a mistake was made by SKLUM which is not being fixed and not replied on.

So you have to do a whole lot yourself to get in touch with a human, my problem is still not solved. Horrible experience when something goes wrong.

All good. As expected

Delivery promised last week which didn’t happen so still waiting for my 2 missing blue chairs which I paid for in July. Sklum don’t seem respond unless I put up a message on Trust Pilot!!!

Quality is not that great v the price/the photos, but still. The product is as depicted

I did not receive my item. No attempt was made by the delivery company and it was returned. Sklum notified this but I have not been refunded! This is over 2 months waiting for my refund.

I have requested a return and it was pending for couple of months without any movement. Not even sure it will move after that long.

I deeply regret ordering from this company.

One of the products I ordered still hasn't arrived after several months, and their customer service has been absolutely appalling.

Instead of resolving the issue, they seem determined to make the process as difficult and frustrating as possible. They're asking me to fill out multiple forms, upload photos and videos, and even provide a copy of my ID. For what reason? The tracking information clearly shows that the product has never been delivered!

The lack of professionalism and accountability is astonishing. What should be a straightforward resolution has turned into an unnecessarily complicated ordeal.

Avoid this company at all costs!

Terrible service. Ordered a lamp via Portuguese SKLUM, took weeks to get it, arrived broken. Took 5 more weeks and 25 emails to return it. Took another 3 weeks to get money back and NOT the full amount but minus third of the price, since they charged for return as well. Ridiculous system. Will never buy anything from them again.

I genuinely wish I could give this company MINUS 100 STARS.

SKLUM keeps responding to my Trustpilot reviews with the same empty promises: “We will contact you” and “Refunds take up to 7 business days.” Yet NOTHING happens.

My six defective dining chairs were collected THREE WEEKS AGO. Still no refund. My four bar stools were cancelled last week. Still no refund. No updates, no actual solutions, just endless excuses.

And I’m still waiting for the €105.98 in return costs they deducted for a rug and coffee table that were absolutely unacceptable. I ordered a warm beige rug and received something almost WHITE, extremely thin and cheap-looking. The coffee table was so lightweight and unstable that it could practically tip over with one finger. Yet SKLUM insists I should pay to return these products!

BUT THE WORST PART IS THE BED.

I am currently 32 WEEKS PREGNANT, and this bed is STILL standing in our home, giving off an unbearable chemical smell. I have repeatedly reported waking up with headaches and requested the product’s safety and emissions documentation. SKLUM has told me this documentation is unavailable.

Their solution? I should dismantle this enormous bed myself, find gigantic cardboard boxes, package everything and arrange collection.

Seriously? At 32 weeks pregnant? For a product I have been complaining about for WEEKS?

Meanwhile, their customer service has dismissed my complaints as my “personal point of view”, told me their statements are “not up for debate” and repeatedly ended conversations without resolving anything.

Orders: BQWNTEBMJ and NHUIXBZUL.

SKLUM, STOP promising to contact me publicly while leaving these issues unresolved privately. I want my outstanding refunds, my €105.98 in disputed return charges and an immediate, workable collection solution for this bed.

I have already reported my experience to the Dutch ACM and Consumers’ Association, my lawyer is now on it, I will have a lab test for the bed, and I will continue placing reviews until this is resolved!

PLEASE, BE WARNED. DO NOT MAKE THE SAME MISTAKE WE DID. I HAVE NEVER EXPERIENCED CUSTOMER SERVICE THIS APPALLING.

On July 27, 2026, at 7:07 PM, I submitted a complaint regarding an issue with my product. I was informed that a replacement part would be sent to me to resolve the problem. However, despite this promise, I have still not received anything.

What makes this situation even more frustrating is that my complaint has now been marked as closed, even though the issue has clearly not been resolved. How can a support ticket be closed when the promised replacement part has not even been delivered? This is completely unacceptable and gives the impression that Sklum is more concerned with closing complaints than actually helping its customers.

I have also found it extremely difficult to get in touch with Sklum to find out what is happening. The lack of communication and customer support is incredibly disappointing. As a customer, I should not have to spend so much time and effort chasing a company for a replacement part that I was already promised.

According to PostNL, they are still waiting to receive the product before they can deliver it. This clearly indicates that the issue is not with the delivery service, but that the product has apparently not even been handed over to the carrier. Meanwhile, I am left waiting indefinitely without any clear explanation, update, or solution from Sklum.

I find this entire situation extremely frustrating and unacceptable. I have followed the correct procedure, reported the issue, and waited patiently for the promised replacement. In return, I have received nothing but poor communication, a closed complaint, and a delivery service that is still waiting for the shipment.

I expect Sklum to take responsibility for this situation and provide a clear and immediate explanation of what has gone wrong. I also expect the replacement part to be shipped without any further unnecessary delays, along with a valid tracking update and a realistic delivery date.

Closing a complaint without resolving the underlying issue is not an acceptable way to treat customers. I should not have to repeatedly chase your company to receive something that was already promised to me.

I expect a prompt and concrete response, not another generic message or an unresolved support ticket. Please explain what has happened to my replacement part and confirm exactly when I can expect to receive it.

Retourzending 8830584 van de bestelling NIURIAVUM

Horrible customer service. It has been three weeks since I requested a return collection on the very day the item was delivered, and I’m still stuck storing a huge box in my home because they have failed to collect it.

You have to constantly chase them to get anything done. It was only when I finally filed a dispute with my credit card company that they started paying attention. Absolutely unacceptable customer service. Will never buy from again!

im crushed for the service at sklum. i have bought a bed and it came without any screws. i have reported this and have been reassured that they will be sent very soon. the complaint has been received and yet it has been more than a week now for sklum to send them - the notification is that they still haven’t handed this over to the courier (not mentioning receiving them). sklum lacks any basic knowledge or understanding of customer care (also not to mention the useless helpline). i really need these screws and they don’t even care to take my request seriously.
def would not recommend (i have chosen other things to buy but resigning cause i don’t wanna have anything to do with them) and i regret not choosing other companies. this is not worth your nerves, really

The price for shipping is WAY too high. I am paying shipping of nearly Eur50 for a Eur120 purchase and it is expected to take a full month to get to me. With such a high premium on shippin gI would expect my order to arrive within 2 or 3 days.

I ordered a table but the hardware is missing.

It's sad because I've been waiting for the parts since I ordered them to be sent out after they were missed off on September 17th, on September 21st this was processed but they still haven't left the warehouse so it's been about a month and a week since I ordered a Round side table Ø40 cm Alliser on September 7th 2026 but the table is not useable at all as it is missing its securing hardware. There is nobody I can talk to but the AI bots on Whatsapp and the website AI chatbot, and the contact forms do not explain why the pack of small parts still hasn't left the warehouse. I have paid in full for the product but have been offered no customer service.

Ref: (XITWQFMZN) - [#SK-53595302]

I also note that though the product is described as an artisan item, the parts have been sourced from around the world, including India, and then shipped from Spain, so the supply chain is sprawling.

If I could give SKLUM zero stars, I would do so without hesitation.

I ordered two bedside tables from SKLUM on (2 September). Today is (12 October), and after more than a month, I have received only ONE of the two tables I paid for. The second one is still missing, and nobody seems capable of telling me where it is, when it will arrive, or what they intend to do to resolve this situation.

I have sent emails, written messages and made phone calls, desperately trying to resolve an issue that should never have become such a nightmare. What have I received in return? Automated chatbot responses, people who offer no actual solutions, and an endless game of passing the responsibility from one company to another. SKLUM tells me to contact the delivery company, while the delivery company sends me straight back to SKLUM. Meanwhile, they already have my money, and I am still waiting for something I paid for weeks ago.

It is absolutely disgraceful that a company can take your money immediately but cannot ensure that your order is delivered or resolve a missing-item complaint after more than a month.

The most frustrating part is not even the delivery delay itself. Logistics problems can happen to any company. What is completely unacceptable is the lack of accountability, the absence of meaningful updates, and the inability to provide a concrete solution. As a customer, I should not have to become an investigator, a middleman and an unpaid customer service agent just to find out what happened to my own purchase.

Their website is full of beautiful products, and the photographs make everything look incredibly appealing. But the shopping experience does not end when the payment goes through. It ends when the customer receives what they paid for and can trust the company to take responsibility when something goes wrong. And that is precisely where SKLUM has failed miserably.

The whole situation is almost comical: you pay for two bedside tables, receive one, and then spend weeks chasing different companies that keep passing the blame around while nobody takes responsibility. At this rate, you could sit in your living room for the rest of your life waiting for the second table to magically appear.

I have genuinely never experienced such an appalling level of customer service. I would not recommend buying from SKLUM unless the company proves it can fulfil orders properly and treat its customers with a minimum level of responsibility.

My advice to anyone considering a purchase: do not be fooled by attractive product photographs and prices alone. Think carefully about whether you are willing to risk receiving only part of your order and spending weeks chasing the company without getting a useful answer.

SKLUM, I do not need another automated response or another instruction to contact a different company. I need a clear answer, a reliable delivery date, and an actual solution for the order I paid for on 2 September.

Selling beautiful products means absolutely nothing if the customer experience turns into a complete nightmare. Customer trust may begin with a purchase, but it is truly tested when something goes wrong. SKLUM has completely destroyed mine.

I am trying to send a product back for at least 3 weeks.... Costumer service is almost absent and the transport company for returns is non responsive. It is really frustrating, since I still have the box in my entrance hall and no reimbursement. Stay away from Sklum, that's the only thing I can say