The furniture I ordered is beautiful and looks exactly like the pictures. They were very easy to assemble. However, the communication from Klast was a bit confusing because I was receiving Dutch and S... See more
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I have ordered a table from Klast Home (Atir). Nothing to say about the table: beautiful design, no damages, very high quality of the wood I was super happy with that. But...assembling it was quite... See more
Company replied
BIG SCAM. Don't trust this company!! I ordered 2 items during sale season, the 31st of august. The first delivery date was set at 23rd of september, later on they delayed to 8th of octobre, now i... See more
Company replied
A perfect compact, quality sofa bed. Very easy to assemble & use. The fabric is soft & the bed is sturdy. We add a memory foam mattress cover for guests who prefer something a bit softer. Had a fe... See more
Company details
- Furniture Store
- also in
- Children's Furniture Store
- Garden Furniture Shop
- Lighting Store
- Living Room Furniture Store
Written by the company
Como todo en la vida, todo tiene un comienzo. El de Klast surgió con la idea de crear una tienda de muebles online que fuera distinta a las demás. En ese proceso de creación, y pensando en las necesidades de nuestros futuros clientes, teníamos claro que en la coctelera teníamos que añadir todos los recursos que nos permitieran el poder ofrecer una página sencilla, funcional, atractiva y cuidada donde nuestros clientes pudieran encontrar el mueble que buscan y tenerlo en su casa en tiempo récord. Así nació Klast, un espacio en el que es posible encontrar producto de diseño, funcional y de calidad al alcance de todos con una entrega entre 24 y 72 horas. Estos pilares, fundamentales para todo el equipo que formamos Klast, hacen posible que la experiencia de nuestros clientes con www.Klasthome.com quede más que garantizada.
Contact info
Antic Regne de Valencia, 6, 46290, Valencia, Spain
- 0034 652 18 32 35
- hola@klasthome.com
- klasthome.com
3.5
Average
11K reviews
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Replied to 58% of negative reviews
Typically replies within 1 week
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BIG SCAM.
BIG SCAM.
Don't trust this company!!
I ordered 2 items during sale season, the 31st of august. The first delivery date was set at 23rd of september, later on they delayed to 8th of octobre, now is delayed again to the 15th of october.
No one told me, no mail recieved, no notification anywhere. And when I try to contact them, they just don't pick up the phone (30min waiting beeping) or don't answer any email sent.
They kept my money and won't even try to send the products bought.
October 6, 2026
Unprompted review
Reply from Klast Home
Hello,
We are sorry to read your feedback.
However, the allegations you make in your review are very serious and, as you have not provided any details to identify your order, we are unable to locate your case or verify the circumstances you describe regarding the delivery, communications or attempts to contact our team.
We recommend that you contact our Customer Services team via the available channels, providing your order details, so that we can review your specific case and provide you with the relevant information. All enquiries received are reviewed and dealt with by our team.
We apologise once again for any inconvenience caused and remain at your disposal to assist you.
Kind regards,
The Klast Team
Atraso no envio de peças de substituição e problema com parafusos inadequados
Update 5th October:
Klast already answered me by e-mail explaining they contacted the storehouse and that they will reach me again as soon as they have an answer. I appreciated this quick diligence from Klast.
______________________
*Problema 1:
A marca comprometeu-se a enviar-me quatro peças novas para substituir as que chegaram danificadas devido ao transporte. No entanto, indicaram um prazo de 20 dias para o envio, que já foi ultrapassado, e até agora não obtive qualquer contacto.
*Problema 2:
Recebi um lote de parafusos com um comprimento superior à profundidade da peça de madeira onde deveriam encaixar. Como resultado, um dos parafusos furou a porta. Hoje pedi a substituição das peças afetadas e estou a aguardar resposta.
-----
*Problem 1:
The brand promised to send me four new parts to replace the ones that arrived damaged due to shipping. However, they indicated a 20-day delivery timeframe, which has already passed, and I have not received any contact so far.
*Problem 2:
I received a batch of screws that were longer than the depth of the piece of wood where they were supposed to fit. As a result, one of the screws pierced the door. Today I requested a replacement for the affected parts and am awaiting a response.
October 3, 2026
Unprompted review
Reply from Klast Home
Hello Joana,
Thank you very much for updating your review and sharing your experience with us.
We’re pleased to hear that our Customer Services team has already been able to get back to you and that we’ve informed you of the steps we’re taking with the warehouse to look into your case.
We understand the inconvenience caused both by the damage sustained during transit and by the issue with the assembly, and we’re sorry you’ve had to deal with these problems with your order.
We’re continuing to take the necessary steps and will get back to you as soon as we have a response from the warehouse.
We appreciate your patience and also your comments on the speed of our response.
Kind regards,
The Klast Team
UNBELIEVABLE! Replacement arrived BROKEN, completely ignored again. I want a FULL REFUND now!
This is the worst customer experience of my life. Order reference DSZBUDFBY. After my previous complaints, Klast Home finally sent the courier to replace the wrong item they had delivered. However, the new product arrived with its two main pieces completely BROKEN.
I immediately sent emails with photos and videos proving the damage. On Tuesday, I opened a brand new official dispute (Ticket 180813) giving them until Friday to solve this disaster. Once again, total radio silence. No replies, no responsibility, no respect for the customer.
I am completely done with this company. I am officially canceling this purchase due to their repeated failure to deliver a non-defective product. I demand a FULL REFUND of my money (including the shipping fees) immediately and they must come to collect this broken garbage from my house. Do not trust their automated or sudden replies, this brand is an absolute logistical failure. Avoid them at all costs!
September 25, 2026
Unprompted review
Reply from Klast Home
Hello Marta,
We sincerely apologise for the inconvenience caused and understand your frustration regarding this latest issue.
We have reviewed your case and can confirm that you have already reported the damage to our Customer Services team, providing the relevant information and documentation. Your request is currently being reviewed and you will receive a response within the specified timeframe, once the issue and the available options for resolving it have been analysed.
Once again, we apologise for the inconvenience caused and thank you for your patience whilst our team reviews your case.
Kind regards,
The Klast Team
Great furniture, confusing communication
The furniture I ordered is beautiful and looks exactly like the pictures. They were very easy to assemble. However, the communication from Klast was a bit confusing because I was receiving Dutch and Spanish emails at the same time, both stating different things. The delivery took a two weeks longer then the stated delivery date as well.
September 30, 2026
Unprompted review
Reply from Klast Home
Hello Anna,
Thank you very much for your review and for sharing your experience 😊
We’re delighted to hear that you liked the furniture, that the result was exactly as you’d hoped, and that you found it easy to assemble.
We do, however, apologise for any confusion that may have arisen from the correspondence you received and for the delay in delivery compared to the date originally stated. We’d like to look into what happened so that we can identify what might have gone wrong.
If you still have the emails you mentioned, we recommend that you contact our Customer Service team and attach or forward them, so that we can review the correspondence and check the information provided in each one.
We also appreciate your feedback, as it helps us to continue improving both our communication processes and the delivery experience.
Kind regards,
Klast Team
Beautiful table but experience overall could be improved
I have ordered a table from Klast Home (Atir).
Nothing to say about the table: beautiful design, no damages, very high quality of the wood I was super happy with that. But...assembling it was quite a nightmare and costed us money. 80% of the holes for the screws were misaligned with the metal plaques that were supposed to go on the top of the holes, making the assembly process nearly impossible without us buying proper equipment to re-align the holes with the metal plaque. Moreover, the screws were of a poor quality, we used the screwdriver included in the package but two out of the 16 screws needed for the table completely broke inside the wood. Delivery process could be improved, especially communication with the courier which was slightly rude in the first place. I have to disagree though with people complaining about absence of customer service: I had no issue contacting them (by phone/whatsapp/email) and they solved pretty fast a few hiccups with the courier.
September 25, 2026
Unprompted review
Reply from Klast Home
Hello Claudia,
Thank you very much for your review and for sharing your experience in such detail 😊
We’re delighted to hear that you’re satisfied with the design and quality of the Atir table, as well as with the service provided by our team and the way we handled the delivery issues.
We do, however, regret the difficulties you encountered whilst assembling the table. We’ve taken note of your comments, as they help us to review these aspects and continue to improve our products.
If you still need help with the assembly or with any of the table’s components, we recommend that you contact our Customer Service team so that we can look into your case and assist you.
We are also sorry for the experience you had with the delivery driver and any inconvenience this may have caused you. We will also pass on your comments so that we can continue to improve our delivery service.
Thank you once again for your trust and for helping us to improve.
Kind regards,
Klast Team
Overpriced junk, terrible communication, and zero support
I strongly advise everyone to avoid buying from Klasthome!!
I ordered a TV unit that took almost a full month to arrive—over two weeks past the estimated delivery date. When it finally arrived, the quality was appalling: the unit came with severe structural defects that made it completely impossible to assemble.
The nightmare didn't end there. I have had the return box sitting in my hallway for two weeks now, and Klasthome has completely ignored me. I have opened multiple issue tickets on their website and sent numerous customer service emails requesting a pickup and refund, but I have received zero response.
Given the current market prices, this unit was expensive, but the quality and service are non-existent. I'm left with defective, useless furniture taking up space in my home and out of pocket for a product I can't even use. Absolutely abysmal customer service and terrible quality. Save your money and shop elsewhere.
September 1, 2026
Unprompted review
Reply from Klast Home
Hello,
We are sorry that your experience was not satisfactory.
We would like to point out that the order number you have provided does not correspond to any Klast order. For this reason, we are unable to locate or verify the specific case to which you refer, nor can we check the incidents or communications you state you have made.
In any case, we would like to clarify that all enquiries and issues received by our Customer Service team are reviewed and dealt with accordingly.
We recommend that you contact our Customer Service team via the Help and Contact Centre on our website, providing the correct order details, so that we can locate your case and review it in detail.
We remain at your disposal.
Kind regards,
Klast Team
Avoid them!
Bought a table that got delivered broken and incomplete. Almost no communication and once I asked for a refund they just started to ignore me.
September 19, 2026
Unprompted review
Reply from Klast Home
Hello Martijn,
We sincerely apologise for the inconvenience caused by your order and that the handling of this matter has not met your expectations.
We have reviewed your case and would like to clarify that your request has not been ignored. Our Customer Service team replied to you to take the matter further and, unless we are mistaken, we have no record of having received a further response from you since then.
If you still need help or wish to proceed with the matter, we recommend that you reply to our last message so that our team can review your case again and assist you with whatever you need.
We apologise once again for the inconvenience caused and remain at your disposal.
Kind regards,
The Klast Team
Reply from Klast Home
Olá Theresa,
Obrigada pela tua avaliação!
Ficamos muito satisfeitos. Esperamos que tenha gostado da sua encomenda e esperamos voltar a vê-lo na Klast 😊️
Com os melhores cumprimentos,
Equipa Klast
Poor quality & complete NIGHTMARE to Return Damaged Goods - Avoid Klast Home!
If I could give zero stars, I would. I received a severely damaged dresser almost a month ago, and I am still fighting to get my €500+ back. While Klast initially agreed to a full refund, their customer service and logistics coordination are an absolute disaster.
The main issues with this company:
- Ghosting Customers: Customer support disappears and ignores my emails for days. They do absolutely nothing to help coordinate the return with their transport agency.
- Incompetent Logistics: Their delivery partner (BF Global Logistics) provided wrong pickup dates and even the wrong city. They expect me to wait outside for a random 8-hour window. Since I live on the 11th floor with extremely heavy boxes, I simply asked for a call 30-60 minutes prior so I could bring them down. They called this basic request "special conditions" and delayed the pickup yet again.
- Holding Money Hostage: It has been a month of constant back-and-forth, and they still haven't collected their broken furniture.
Save your time, money, and nerves. If your order arrives broken, you will be left completely on your own, fighting awful logistics and a customer service team that simply stops replying. I am now forced to initiate a Chargeback dispute with my bank and report them to the European Consumer Centre (ECC) just to get my money back.
August 27, 2026
Unprompted review
Reply from Klast Home
Hello Valerie,
We sincerely apologise for the inconvenience and frustration caused by the entire returns process. We understand that a process of this nature can be particularly inconvenient when you are waiting for the product to be collected and for the process to be completed.
We have reviewed your case and would like to clarify that our Customer Service team is indeed responding to your enquiries and following up on the matter. However, we have been receiving a steady stream of new messages regarding the same ticket. As indicated in the automatic confirmation email, each new reply updates the request in our system and places it back in the review queue, which may cause processing times to take longer than usual.
In any case, we have once again forwarded your case to the relevant team so that they can review the status of the refund and continue with the necessary steps.
We fully understand that you wish to know how the process is progressing and we are sorry that the experience has not been as expected. We are continuing to work to ensure that the matter is resolved as soon as possible.
Kind regards,
Klast Team
The product quality is good
The product quality itself is good, and the assembly instructions were clear and helpful.
After assembling the drawer, I noticed several scratches on the doors, some edges where the laminate was not properly applied, and one drawer that does not work properly.
I contacted the company about these issues, but they replied in Spanish. I didn’t notice this at first, and only translated the email a few days later.
*Update: I have to admit that the person responsible for handling this on Trustpilot is really fast to respond.
I’m updating my score now. As I mentioned, I don’t have any specific complaints about the product itself, but the communication process is lacking a bit.
I’ll update my review again once I receive a response from customer service.
*To the person responsible at Klast: please consider editing your automatic message so that it is understandable for customers who don’t speak Spanish.*
**Update 2: problem resolved by the help of customer service.
August 16, 2026
Unprompted review
Reply from Klast Home
Hello,
Thank you very much for updating your review and for sharing your experience with us once again.
We’re delighted to hear that the issue was finally resolved thanks to the help of our Customer Service team, and that you’re satisfied with the quality of the product and the assembly instructions.
We also appreciate your comments on communication and, in particular, your suggestion regarding messages in other languages. We find this a very useful contribution towards continuing to improve our customers’ experience.
Thank you once again for your trust and for giving us the opportunity to help you resolve the issue.
Kind regards,
The Klast Team
Reply from Klast Home
Hello Pedro,
Thank you for your feedback!
We are very pleased. We hope you enjoy your order and hope to see you again at Klast 😊️
Best regards,
Klast Team
Easy to order and just like photo
August 6, 2026
Reply from Klast Home
Hello,
Thank you for your feedback!
We are very pleased. We hope you enjoy your order and hope to see you again at Klast 😊️
Best regards,
Klast Team
Bad customer support!
Honestly the design is lovely I spent over 1500 euros at this store.
The customer support and service however, is very disappointing! products are delivered with many issues and you can only report them during the 72 hours upon receiving the items. As it happened I was on holiday and could not unpack them within 72h, they did not want to take any responsibility on it.#
The products look nice, but the quality is bad. They paints are off very quickly!
July 29, 2026
Unprompted review
Reply from Klast Home
Hello Irv,
Thank you for sharing your experience.
We’re sorry that neither our products nor the service you received met your expectations.
Our 72-hour deadline is intended for reporting any transport issues or visible damage at the time of delivery. However, all our products come with a 36-month warranty against manufacturing defects.
As we do not have sufficient information in your review to trace your order, we would like to look into your case on an individual basis. If you could provide us with your order number or get in touch with our Customer Services team, we would be delighted to look into the situation and offer you the best possible solution.
Kind regards,
The Klast Home Team
Chairs were delivered by others.
Chairs were not delivered to my house as identified by Paack. Opened an incidence report with Klast and without explanation Klast determined that this was not an incident and closed the report. Yesterday, a family from what I believe that is with a neighboring town with similar address brought them by last night. The delivery people should ask for ID or an NIE number at least. Luckily there were honest people who received these by accident.
July 27, 2026
Unprompted review
Reply from Klast Home
Hello Donn,
Thank you for your feedback.
We’re sorry to hear about what happened with your order.
We can see that you’ve opened a support ticket and it’s currently being dealt with. Our After-Sales team will get back to you within 24–48 working hours.
Thank you for your patience and we apologise for any inconvenience caused.
Kind regards,
The Klast Team
Damaged Items, No Refund
Bought furniture from Klast. Received a damaged article. Damage was documented upon delivery with the delivery service. Klast acknowledged the damage but refuses to replace the article or other remedies. The proposition that upon return of the article a fraction of the purchasing price would be refunded (50%) or that they could recommend materials for the consumer to purchase and pay for that could be used to repair the damaged item. Recommend to avoid this shop as much as possible.
Edit in response to the seller's comment: The response below is misleading. My case was reviewed over several weeks, the seller acknowledged the transport damage from my delivery photos, and their final offers were either (1) a refund of only approximately 50% upon returning the item at my own cost or (2) that I purchase replacement materials from them and pay the shipping to repair the damaged table myself. This review reflects my actual experience after exhausting the seller's complaint process and PayPal's dispute process who recommended to file further complaints through EU consumer protection framework.
July 1, 2026
Unprompted review
Reply from Klast Home
Hello,
We are sorry to hear that you remain dissatisfied with the resolution of your case.
However, we would like to reiterate that refunds are never refused across the board. Our procedure involves analysing each incident on a case-by-case basis and, depending on the specific circumstances of each case, offering various alternatives so that the customer can choose the option they consider most appropriate.
As we indicated in our previous reply, this review does not provide any identifying details of the order, so we are unable to locate the file or verify the specific details of the action taken. For this reason, we are also unable to verify or expand on the information you have made public.
If you would like us to review your case again, please contact our Customer Services team, providing the order details so that we can analyse it in detail.
Kind regards,
Klast Team
Everything went smoothly
Everything went smoothly. Placing the order was easy, received regular updates by mail on the progress and received the product earlier than expected.
July 10, 2026
Reply from Klast Home
Hello Laura,
Thank you for your feedback!
We are very pleased. We hope you enjoy your order and hope to see you again at Klast 😊️
Best regards,
Klast Team
Reply from Klast Home
Hello Jordan,
We’re sorry that your experience was not satisfactory.
We have reviewed your case and can see that you requested the cancellation of an order that was already being processed. As our Customer Services team informed you, once an order enters this stage, it is no longer possible to cancel it, in accordance with the terms and conditions of sale published on our website.
We’re sorry that you were not happy with these terms and conditions. Our team tried to inform you and advise you on the options available in your case.
Kind regards,
Klast Team
Never trust their delivery time
Never trust their delivery time
Really disappointed related of delivery time. Ordered something to deliver on June 4th and i am still waiting for the package...i am going for holidays and i wont be available to pick them up.
Reached to them already but just received after 24h an email that they will review my package...24h later i still dont have an answer.
June 9, 2026
Unprompted review
Reply from Klast Home
Hello Sara,
We sincerely apologise for the inconvenience caused by the delay in the delivery of your order. Occasionally, logistical issues or external factors relating to the courier companies may arise that are beyond our control, although we are actively working to minimise their impact and find a solution as soon as possible.
We have reviewed your case and can confirm that our Customer Service team has responded to you and is taking the necessary steps with the transport company to try to speed up the delivery so that you can receive your order as soon as possible.
We apologise for any inconvenience caused and thank you for your patience whilst we resolve the issue.
Kind regards,
Klast Team
I ordered 2 packages that were supposed…
Edit: customer service has resolved this for me and are sending the package again through another delivery service. The issue was with the delivery service rather than Klast so updating my rating. Thanks Patricia.
I ordered 2 packages that were supposed to arrive the next Friday. Everything went great, Paack their delivery company contacted me asking what day/time was a good delivery time and I filled it out.
At the supposed delivery day/time, they did not show up. On their tracking page; they then changed the day and time I had supposedly selected. Good thing I had a screenshot or I would’ve blamed myself.
I could not make it that new day so tried to change it which was impossible. They then let me know the would try again the next business day: never happened. Customer service let me know they would try the next business day; never happened.
I then called Klast, they told me to email them with all the details and they’ll immediately help me: never happened. They are now not responding to me either and I’ve exhausted all resources. I can’t cancel my order neither can I receive my order.
Absolutely awful experience.
May 29, 2026
Unprompted review
Reply from Klast Home
Hello Mégane,
We sincerely apologise for the inconvenience you have experienced with the delivery of your order.
We have reviewed your case and note that our Customer Service team informed you that they were taking the necessary steps with the courier company to investigate what happened and try to find a solution.
We would also like to point out that the last communication sent by our team was on Friday afternoon. Please bear in mind that courier companies do not usually operate at weekends, so it is not always possible to obtain updates or take certain steps until the next working day.
In any case, our team is continuing to work with the courier company so that you can receive your order as soon as possible, and we apologise for the inconvenience caused by this logistical issue.
Kind regards,
Klast Team
I wish I never bought from them! Avoid at all cost!
A truly frustrating and exhausting experience.
I received a defective piece of furniture and, from that moment on, everything turned into a long, confusing, and poorly managed process. Klast sent a replacement without proper coordination, and to this day has failed to correctly organize the collection of the original item.
For over a year, I’ve had to deal with unanswered emails, contradictory information, and ongoing issues with transport companies — all while the situation remained unresolved. Despite their own inability to manage the pickup process, customer support was not only disorganized but also extremely rude at times, even going as far as threatening legal action.
The lack of professionalism, empathy, and basic respect for the customer’s time has been very disappointing. This situation caused unnecessary stress and inconvenience, and I can confidently say I would neither purchase from nor recommend this brand.
May 1, 2026
Unprompted review
Reply from Klast Home
Hello Filipa,
We are truly sorry that your experience with us has been so negative.
We have reviewed your case and can see that, after arranging the dispatch of the replacement item, the courier attempted to contact you on numerous occasions to arrange collection of the original product, but was ultimately unable to complete this process.
Furthermore, we have no record of any further communication from you subsequently to reactivate or reschedule the pending collection.
We are sorry that the situation has caused you frustration and inconvenience. In any case, we have taken note of your comments, as they help us to continue improving both our logistics processes and the service we offer our customers.
Please do not hesitate to contact us if you have any further queries.
Kind regards,
The Klast Team
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