Kave Home  Reviews 

First and last experience, is complexe without any flexibility

I liked what I
Bought and the discount that I received.
I had a hard time with the payment. My credit card address is different from my present address and when I tried to write my Canadian banking address it would not accept it. I find that a lot of online issues are common here in Spain. Sorry.

Everyone who works in the store is friendly and helpful. Lea in particular is very engaging and nice. We ordered a new couch and she was very thorough in explaining the process and delivery options and times.

I had a very disappointing experience with Kave Home and, unfortunately, I would not recommend ordering from them.

My order was significantly delayed and, after waiting for around two months, the items ultimately never arrived. Throughout the entire process, I had to repeatedly chase Kave Home for updates and a resolution.

One of the most frustrating parts is their customer service. When you try to contact them, you initially go through an AI bot, and then you can wait days to receive a response from an actual person. Even when someone does eventually reply, the issue is often not resolved, so you end up having to contact them again and wait all over again. For a company selling relatively expensive furniture and homeware, the level of customer support is extremely poor.

After all the delays, Kave Home offered me compensation for the inconvenience. Eventually, when the order was lost and I decided I was no longer willing to keep waiting, I requested a full refund. They then effectively took back the compensation they had previously offered by deducting it from my final refund.

When I challenged this, their solution was to offer me a 10% discount on a future purchase. After spending two months chasing an order that never arrived, waiting days between customer-service responses and repeatedly trying to get the problem resolved, offering me a discount to place another order feels completely pointless.

Delays and lost deliveries can happen, but customer service is about how a company handles those problems. In my experience, Kave Home made an already frustrating situation much worse.

After two months of chasing, no products received, extremely slow customer service and compensation that was effectively withdrawn, I have completely lost confidence in ordering from Kave Home again.

The service and attention we received from Isa was excellent. She was very knowledgeable and gave us so much of her time and it was a pleasure to wander the store by ourselves before making any decisions. The furniture etc in the store was very stylish and probably the best we have encountered in Spain. Would highly recommend it. After searching online stores for months Isa helped us find just what we wanted. We are so looking forward to receiving our new sofa.

If you are considering buying anything from Kave Home, READ THIS FIRST. My experience has been a masterclass in terrible logistics and deceptive customer communication.
​I placed an order for the Milsa teak wood mirror on September 5th. At checkout, I accepted the stated delivery timeframe of 5-6 weeks. I am a reasonable person and can wait for furniture—if the timelines are honest.
​They are not.
​After my original delivery window passed with zero proactive communication from Kave Home, I finally had to chase down their customer service. A representative named "Nasser" replied with vague apologies, blaming "major logistical changes" for the delay. He claimed they were still waiting for the mirror to be "fully in stock" but promised it was "expected to ship next week."
​That week came and went. No mirror. No tracking update.
​Now, when I check the website, the expected delivery has been pushed back yet another 4-5 weeks. At no point did Kave Home email me to update me on this massive delay. You place your trust in their "reputation," and they leave you completely in the dark once they have your money.
​To make matters worse, I have now decided I just want my money back, but the system is designed to trap you. You cannot even cancel your order online. I am now forced to waste more time fighting with their support team just to get a refund for an item they clearly do not have in stock and cannot deliver.
​The Bottom Line: Kave Home is selling products they don't have, providing fake delivery estimates to get your money, refusing to proactively communicate delays, and making it impossibly difficult to cancel.
​Do yourself a favor and buy your furniture somewhere else. They are not worth the headache.

One of the worst customer service experiences I have ever had.

We ordered chairs from Kave Home in May and have experienced months of delays, defective products and an almost complete absence of customer support.

Of the six chairs we eventually received, two replacement chairs arrived broken. Despite extensive correspondence and Kave Home agreeing to collect four chairs, we are still waiting for the collection to be arranged.

We have attempted to call customer service more than 20 times without anyone answering. Repeated emails, including urgent requests regarding our impending apartment handover, have gone unanswered.

What makes this particularly frustrating is that Kave Home has been informed repeatedly that we are moving out and have a strict deadline for collection. Yet there has been no urgency, accountability or meaningful effort to resolve the situation.

I find it astonishing that a furniture retailer can operate with such poor after-sales service. The experience has been unnecessarily stressful, time-consuming and completely unacceptable.

I would strongly caution anyone considering purchasing from Kave Home. Attractive products mean very little when the company fails to deliver acceptable quality or take responsibility when things go wrong.

I would not purchase from Kave Home again.

Ordered on KAVE HOME, my order still has not arrived after weeks of waiting. No one answers any calls or emails. This is a nightmare. Please contact me ASAP, I PAID for my furniture and I would like it to be delivered!!! I have no idea what's happening to my order! The shipping company is also useless! Absolute nightmare.

I am extremely disappointed with my experience with Kave so far.

When I placed my order for a dining table, the estimated delivery window was 1–7 October. One of the main reasons I chose to purchase from Kave was that the table was advertised as being in stock and available for delivery by 1 October. This was particularly important to me because the table had previously been listed with a considerably longer delivery time. When the estimated delivery date suddenly changed to 1 October, I decided to place my order based on that information.

On 5 October, I received an email informing me that my order might be subject to a slight delay due to an update to their logistics system. The email provided no concrete information about the extent of the delay or when I could expect my order to arrive.

After hearing nothing further, I contacted customer service to ask for an update. I was subsequently given a new estimated delivery window of 15–21 October, meaning that the original delivery window has been pushed back by several weeks.

I understand that unexpected delays can happen. However, what I find unacceptable is the lack of transparency and communication throughout this process. If a product is advertised as being in stock and available for delivery by a specific date, customers should reasonably be able to rely on that information when making a purchasing decision. At the very least, they should receive a clear explanation if that information turns out to be inaccurate.

The situation has also made me question the reliability of the delivery estimates displayed on Kave’s website. Given that the table had previously been listed with a much longer delivery time before suddenly becoming available for delivery by 1 October, I would like to understand what actually happened. Was the table genuinely in stock when I placed my order? Or was the advertised delivery date simply unrealistic? At this point, I have no clear answers.

I am also questioning whether the new delivery window of 15–21 October can actually be trusted?

Unfortunately, trying to contact customer service has been another frustrating experience. The chat function appears to be entirely automated, and the chatbot has been unable to provide any meaningful answers or assistance. I have been unable to find an email address where I can send a written complaint.

It is incredibly frustrating to have an order delayed, receive no meaningful explanation and then discover that there is seemingly no effective way to contact the company responsible.

Overall, this has been a very disappointing customer experience. Delays can happen, but a lack of transparency and the apparent inability to reach customer service make the situation significantly worse. I would strongly encourage Kave to improve the accuracy of its delivery estimates and make it possible for customers to speak to someone who can actually help them.

Based on my experience so far, I would be very hesitant to order from Kave again.

No one answers the phone at all. It was a waste of time staying in the line for an hour. Did they have any human employees or just AI chat bots?

I placed an order for a coffee table on August 28, and it still hasn’t even been shipped.

The last time I contacted customer service, I was told that my order would be shipped on October 8. However, that date has passed, and I still have no shipping confirmation or updates.

To make matters worse, they have now completely stopped responding to my messages.

It’s been over six weeks since I placed my order, and I have received neither my product nor a proper explanation.

Extremely disappointing and unprofessional customer service. At this point, the whole experience feels like a scam. I would strongly advise others to think twice before ordering from Kave Home.

I received a table with missing a leg from this company six weeks ago, which is completely impossible to assemble and totally useless. On top of that, my money is tied up, and because this table is huge, I simply don't have the space to store it.

For six weeks now, the company has failed to collect it, hasn't offered a single apology, and their customer service responds maybe once a week at best. Meanwhile, this giant, useless piece of furniture has been taking up space in my property for over a month and a half. Nobody takes responsibility—they just stall with generic emails promising a pickup that never happens, with zero real communication.

This whole situation is beyond embarrassing, and this company is a complete joke. I am currently in the process of filing formal complaints and reports against them with the relevant authorities so they are finally held accountable for this disgraceful behavior.

I wouldn't wish this experience on anyone. Hands down the worst customer service I've ever encountered—irresponsible, unreachable, and completely un-businesslike. Save yourself the nightmare and avoid them at all costs!

The worst’s delivery time ever, still not got our order 3 weeks delayed and no new delivery time. Support are non existing can’t get in contact. Support chat are AI worst ever. Get an excuse with logistics issue. Will I recommend them, not even for my worst enemy. DONT BY STUFF HERE

I am absolutely delighted with my shopping experience at Kave Home! I truly admire the beautiful designs, clean lines, and timeless elegance of their collections. The wide variety of products and the thoughtful attention to aesthetics make shopping here a genuine pleasure. Kave Home has a wonderful ability to combine simplicity, sophistication, and contemporary style. It's a brand that truly inspires me!

I like high- quality products!

Great products, and very good value for money, in love with their bar stools , delivery so smooth , i have already ordered twice from Kave

I ordered a table in July, with delivery scheduled for early September. After waiting a month and a half, one week before delivery, my order was cancelled because of a mistake on their part!

What followed were long discussions with customer service, with far too long response times.

It’s now mid-October, and the only solution they offer is to place a brand new order, with yet another several weeks of delivery time! I honestly don’t understand how a situation like this is even possible.

I ultimately decided not to reorder.

I’m sharing my experience so that future customers can take it into account before ordering.
It’s a real shame, because the table is beautiful and seemed to be of good quality.

The items are of high quality and beatufully crafted.
Unfortunatelly the customer service, at least in Netherlands, is terrible. Bad communication, no answering the emails, big delay when answering, etc...