What a terrible bank
What a terrible bank, i will never use them again, i had issues with OneStream internet provider, they took money from my bank account twice without permission, when i spoke to Monzo on the first time they said that OneStream had set this up as a subscription so it cannot be stopped or cancelled, only OneStream can, when did this happen, i set up with OneStream as direct debit, but none the less to allow a company this access shows that if a person with real intent on breaking into your account wanted to they could quite easily, then it happened a second time, when i requested these payments be returned asap Monzo greet you with Bull sh??t about processes and time, so i closed my account after removing all my funds over two days, that will stop the creeps from removing more money with out my permission, and i don't have to rely on the banks security to stop it, clearly they have none and simply are crap, avoid Monzo like the plague and be careful of letting people have direct debits, i wouldn't, I'm not going to moving forward, its my bank account and i want to control it not others like Monzo who clearly don't look after their customers in any shape or form, avoid this bank at all costs, pathetic excuses, poor security, and they seem to allow any one to remove funds even though you have contacted them and told them never to let them do it again, but they did, rubbish all round plus they reduce your interest rate on savings when you start earning more, the special account (max) is not special, the offers are rubbish, like Greggs, the phone and travel insurance are crap and don't pay out, i tried to collect on a phone that got broken, they wouldn't pay out, so, useless benefits all round and not worth the £22 pcm not worth £1 simply rubbish
May 13, 2026
Unprompted review