Really happy with customer service who helped sort tickets out for 2027 for wheelchair accessibility for our daughter in her favourite place. Very quick response once we filled our forms out and sent... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wish all enquires were dealt with as good and quick as mine was .Ellen was quick to sort out my problem,i booked 3 seats for the F1 and after my daughter decided she wanted to come too, i couldnt g... See more
Company replied
Really happy with the customer service we received when sorting tickets out for the 2027 race . My son needs a companion to enable him to attend his favourite venue to watch the sport he’s so passi... See more
Company replied
Elliot from Silverstone was excellent We needed to upgrade tickets from Sunday to whole weekend due to date change Excellent communication via email to start with, then changed by a phone call. C... See more
Company replied
Company details
Written by the company
The ultimate destination for motorsport enthusiasts, thrill-seekers, and unforgettable experiences! We’re renowned worldwide as the home of British Motorsport. From adrenaline-fueled race days to immersive driving experiences, we offer something for everyone. Explore our state-of-the-art facilities, including trackside hospitality, adrenaline-pumping days out, and luxurious Escapade stays for a truly unforgettable getaway. Whether you're cheering from the stands or behind the wheel, Silverstone promises an experience like no other.
Contact info
JBC Silverstone Circuit, NN12 8TN, Silverstone, United Kingdom
- enquiries@silverstone.co.uk
- silverstone.co.uk
4.3
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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Great team
Great team, go out of their way to help you and make everything super easy xx
October 14, 2026
Unprompted review
All queries answered promptly and fully
I had a few queries about an experience around gift vouchers, eligibility and when time slots would be available to book. Eryn was very helpful and responded promptly and has offered to follow up and let me know when slots are available. This is very appreciated. Can’t recommend enough.
October 14, 2026
Unprompted review
Great Custom Service Team in Silverstone!
The Silverstone Custom Service Team was kind and extremely helpful. My enquire was responded in full, with additional and valuable information. Many thanks to Nicky! I look forward to my visit next year!
October 12, 2026
Unprompted review
Reply from Silverstone
Thank you for your lovely review!
We're delighted to hear that our Customer Service team provided such kind and helpful support, and that Nicky was able to assist you with all the information you needed. We'll be sure to pass on your kind words to her.
We look forward to welcoming you to Silverstone next year!
When we had an issue Drive Silverstone…
When we had an issue Drive Silverstone dealt with it very efficiently and professionally
Could not recommend this company more for the product and service they deliver
September 20, 2026
Unprompted review
Reply from Silverstone
Thank you for your fantastic review!
We're delighted to hear that the Drive Silverstone team handled your issue efficiently and professionally. It's fantastic to know that you're happy with both the product and service you received.
We really appreciate your recommendation and look forward to welcoming you back to Silverstone soon!
The staff from Silverstone went above…
The staff from Silverstone went above and beyond , from start to finish with tickets to grand Prix 2027.
Would highly recommend
October 13, 2026
Unprompted review
Reply from Silverstone
Thank you for your lovely review!
We're delighted to hear that our team went above and beyond to assist you with your tickets for the 2027 British Grand Prix.
Your recommendation means a lot to us, and we look forward to welcoming you to Silverstone for what we hope will be a fantastic event!
Visually Impaired - Silverstone remove the barrier!
Being visually impaired, its a worry trying to get to attend events i grew to love when I had fill vision. With Solverstone, being able to take a personal assistant at no extra cost is such a relief and removes that barrier. Thank you Silvertsone!
September 13, 2026
Unprompted review
Reply from Silverstone
Thank you for your review!
We're delighted to hear that our personal assistant policy helps make attending events at Silverstone more accessible and enjoyable for you.
We want everyone to feel welcome and able to enjoy the events they love, and we look forward to welcoming you to Silverstone soon!
Formula One…
Book tickets for my husband and son for Formula One racing . One having a disability the other carer. Emailed my query great response query answered. Parking and seating confirmed.
October 2, 2026
Unprompted review
Reply from Silverstone
Thank you for taking the time to leave a review!
We're delighted to hear that our team responded promptly to your query and was able to confirm the parking and seating arrangements for your husband and son.
We hope they have a fantastic time enjoying the Formula 1 at Silverstone!
Brilliant service they fully resolved…
Brilliant service they fully resolved my problem.
October 11, 2026
Unprompted review
Reply from Silverstone
Thank you for your lovely review!
We're delighted to hear that you received brilliant service and that our team was able to fully resolve your issue.
We look forward to welcoming you to Silverstone soon!
Service and value
Not great customer service very generic replies no support or help when you wanting advice on personal assistance.
i have booked many times before but every year the service is much worse and value for money is absolutely shocking , things used to be included now everything is literally separate including car parking it's disgusting and just pure greed.
Booked for spa and definitely much cheaper so now going to look at barcelona, maybe 2 abroad is the way forward.
October 9, 2026
Unprompted review
Im afraid I don’t rate them at all and…
Im afraid I don’t rate them at all and I haven’t visited yet. Appreciate that this is quite niche however it’s important that people with disabilities are aware. I contacted them ahead of visiting to ask about accessibility as their website doesn’t say much. I was sent a generic email back with links that didn’t work and told that it’s on a first come first serve basis. I then replied and asked for a person to reply and I did receive this but with the same attitude of first come first serve. No help with parking, no help with understanding accessibility entrances. This is a growing problem. Silverstone talk about being accessible and inclusive but when they’re pushed a little further to help someone, they send generic emails.
October 11, 2026
Unprompted review
Poor
Poor , took long to answer questions about acessibility, had to promt another message to get a response which wasnt helpful. Had to ask another question which again took a long time to reply with very short message that wasnt helpful.
October 1, 2026
Unprompted review
Reply from Silverstone
Thank you for taking the time to leave a review. We're sorry to hear that your experience with our Customer Service team did not meet your expectations, particularly when seeking information about accessibility.
We appreciate you bringing this to our attention and apologise for the delays in our response times. We also apologise that you felt the information you received was not helpful as that is not the service we aim to deliver.
We value your feedback and will use it to help improve our service. We hope to have the opportunity to welcome you to Silverstone soon and provide you with a much better experience.
Amazing customer service
Amazing customer service. Thank you especially to Val!!!
October 8, 2026
Unprompted review
Reply from Silverstone
Thank you for your fantastic review!
We're delighted to hear that you received amazing customer service, and we'll be sure to pass on your kind words to Val.
We look forward to welcoming you to Silverstone soon!
Nicky - Silverstone. Top professional employee!
Please pass on my thanks to Nicky at Silverstone Customer services. She could not have been anymore helpful. Very patient, friendly,and professional throughout. Answered and helped with all my questions and queries. Definitely a credit to the Silverstone team. Had a few concerns with my purchase and was left feeling totally satisfied after speaking with Nicky. Thank you Nicky, I hope you get to read this. You put my mind at ease and a credit to your job. Paul.
October 3, 2026
Unprompted review
Reply from Silverstone
Thank you for your lovely review!
We're delighted to hear that Nicky provided such friendly, patient and professional service, and that she was able to put your mind at ease and resolve your concerns. We'll be sure to pass on your kind words to Nicky.
We look forward to welcoming you to Silverstone soon!
Great customer service.
Great customer service.
Very prompt response
September 24, 2026
Unprompted review
Reply from Silverstone
Thank you for your lovely review!
We're delighted to hear that our Customer Service team responded promptly and was able to assist with your query.
We look forward to welcoming you to Silverstone soon!
Katie at enquiries and customer…
Katie at enquiries and customer services has been amazing to us over the years. I have a very elderly and frail step-dad with some serious conditions and she has always made sure we have been looked after. She is a credit to Silverstone. Thank you. Steve T.
October 5, 2026
Unprompted review
Reply from Silverstone
Thank you so much for your lovely review.
We’re delighted to hear how well Katie has looked after you and your family. We’ll be sure to pass on your kind words to her, as we know how much they’ll mean.
Providing thoughtful, personal support to our customers is so important to us, and we’re very proud to have Katie as part of the Silverstone team. Thank you for your continued support, and we look forward to welcoming you back!
This company can improve by treating…
This company can improve by treating loyal fans with more respect and compassion and transparency in there ticket pricing and use of priority given to people that have purchased memberships .you would think buying a SRC membership would give you a better deal but it really doesn't. Better off buying them on general sale at raised price rather than having a priority membership £135 membership and then a dynamic price hike not even an hour into them going live will leave you well out of pocket thinking you have made a saving but you really haven't. Truly disgusting
September 17, 2026
Unprompted review
Reply from Silverstone
Thank you for taking the time to share your feedback. We are sorry to hear that you feel disappointed with your experience of purchasing tickets and your Silverstone Racing Club membership.
The Silverstone Racing Club (SRC) membership is designed to provide a wide range of benefits throughout the year, not solely access to Formula 1 tickets. Membership includes priority access to the Formula 1 ticket onsale, 50% discounts on selected race events including European Le Mans Series (ELMS), Moto and BTCC, free entry to Club meetings, discounts on Drive and Ride experiences, Kart Silverstone , accommodation, merchandise, food and drink, as well as complimentary entry to the Silverstone Museum.
You can view the full range of membership benefits here: https://www.silverstone.co.uk/silverstone-racing-club
We appreciate that Formula 1 ticket demand is exceptionally high and understand that dynamic pricing can be frustrating, particularly when prices increase during a sales period. However, the key advantage of SRC membership is the opportunity to access tickets before the general public, providing members with an earlier purchasing window during one of the highest demand ticket sales in UK sport.
While we understand that this may not have represented the value you were expecting in relation to your Formula 1 ticket purchase, many members find significant value in the wider benefits available throughout the year. SRC membership was never intended to be solely a discounted Formula 1 ticket programme, but rather a broader membership offering that provides access, discounts and experiences across multiple Silverstone events and activities.
We do genuinely value the support of our loyal fans and members, and your feedback regarding pricing, transparency and perceived membership value has been noted and will be shared with the relevant teams for consideration.
Due to much needed surgery the tickets would changed
Due to much needed surgery the tickets needed to be changed to next year. The staff could not have been more helpful and accommodating. It is nice to liaise with a customer service team who want to go the extra mile for its clients/customers to enjoy the day with them.
Well Done
Helen
October 7, 2026
Unprompted review
Reply from Silverstone
Thank you for your lovely review!
We’re sorry to hear that surgery meant you had to change your plans, but we’re delighted our team could help make the process as smooth as possible. Providing excellent customer service and helping our customers enjoy their experience at Silverstone is incredibly important to us.
We really appreciate your kind words and look forward to welcoming you in the future!
Reply from Silverstone
Thank you for your lovely review!
We're glad to hear that your problem was quickly solved and you found our team helpful.
We appreciate you taking the time to provide your feedback, and look forward to welcoming you to Silverstone soon!
Booking was fast and accessibility…
Booking was fast and accessibility support afterwards was excellent. Just need better clarification on the website on how to book disabled parking.
October 8, 2026
Unprompted review
Reply from Silverstone
Thank you for your feedback! We’re pleased to hear that you found the booking process quick and our accessibility team helpful.
We appreciate your comments regarding the clarity of our Blue Badge parking information on the website, and we’ll take this on board as we continue to improve our customer experience.
We look forward to welcoming you to Silverstone!
Had a query regarding F1 2027 parking
Had a query regarding F1 2027 parking. Contacted silverstone support and they quickly sorted everything out for me.
Brilliant as always.
October 7, 2026
Unprompted review
Reply from Silverstone
Thank you for your lovely review!
We’re delighted to hear that our Customer Service team was able to help with your F1 2027 parking query so quickly.
We really appreciate your continued support and look forward to welcoming you to Silverstone soon!
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