Quad Lock Reviews 

Have used Quad Lock cases for years now, going all the way back to iPhone 12 and a new case each year. This year was the first time I went for a lighter coloured case which didn’t work out too well as it discoloured very quickly. Regardless I contacted Quad Lock and told them the issue…we looked into methods of cleaning the case which didn’t work so the solution was a new black case sent to me next day, free of charge!

Can’t fault these guys one bit. They didn’t have to do that but understood the importance of looking after loyal customers.

Will continue to be a loyal customer for many more years to come for sure.

Anyone unsure as to whether the Quad Lock system and case is worth the money…I can say whole heartedly it is. I have had this on multiple bikes from sports to nakeds….had the system years and only need to change the case when I change my phone.

I am flabbergasted that this brand is one of the leading phone mount systems. I bought the stem mount pro for my motorcycle. The O-rings broke, and it fell apart. I almost lost my phone. A second set of O-rings broke again. The third time I wasn’t taking any chances, and I used a threadlocker. That is the only thing that has eliminated the mount from movement. I had two friends tell me that’s what they had to do with their quad locks as well. That’s the only reason I even knew to try it. Otherwise, I would’ve sent the entire system back for a full refund. I don’t trust this mount at all. I’m still nervous that even with the threadlock that my phone is going to fall out again. I wanted this instead of my ram mount that I had previously so that I could one hand click my phone on and off. I thought it was just gonna take some getting used to… But it is so hard to get your phone snapped on. Overall, I absolutely hate everything about this mount. The only reason they got one star instead of zero is, because the customer service was quick to respond and tried to make it right by sending me replacement O-rings.

First of all I just want to say that the case itself is great. Its well made, it covers the phone well. I do trust that its going to do a decent job of protecting it.

I do with that they had a camera protector plate that was compatible with their cases as the 3rd party ones on the market don't fit right with the quadlock case.

I also just wanted to voice a complaint that i have with the clip-in phone ring/stand accessory.

I order the Max MAG case or my phone and wanted the ring to go with it. I checked the pages for both the magnetic ring and the clip-in ring and decided that the magnetic ring appeared to 'stick out' from the case so id have to remove it from the case every time I wanted to use my magsafe charger, which is the only charger i own, so I'd buy the smaller clip-in ring instead as it appeared to be flush with the phone case which would allow for the magsafe charger to attach to it meaning I wouldn't need to take it out to charge the phone.

How wrong I was!

To my dismay I put the case on my phone and the ring in the case and put it on charge to check it and nothing. I took the ring out and put it back on charge and it worked perfectly. This isn't just a massive pain in the arse but its also a complete waste of time! What is the point of the ring being perfectly flush with the case if the magsafe charger can clip on but not charge the phone with the ring in place?

No where on the page, that I could see, does it state that the ring would need to be removed to use a magsafe charger. If it had clearly stated this, in large bold letters somewhere at the top making it very clear and obvious that this is a problem people trying to decide on purchasing should factor in when making their choice, then I'd have purchased the magnet ring/bottle opener. At least then id have known it was an inconvenience to remove it to put it on charge before I'd purchased it but it would be a far more functional/useful item. I would have apply paid the difference in price.

As it is now, I'm dissatisfied with the clip-in ring, its too small, its loose fitting inside the case (due to it being able to rotate both ways out of the 'quad lock') so I'm concerned it will fall out if I'm too rough with it (which is why i purchased the quadlock in the first place!) but most of all I can't afford to pay for the mag ring and shipping now that I've already purchased the clip-in style.

UPDATE (Oct 5, 2026): I contacted Quad Lock support and Betty refunded the screen protector in full within about 40 minutes, with no return needed. She was upfront that a replacement wouldn't fix it and that they're working on a remedy. I really appreciated the quick, honest help.

Original issue: On my Pixel 10, the tempered glass protector stopped the under-display fingerprint sensor from recognizing my finger. Screen Protector Mode and re-registering fingerprints didn't help. If you rely on fingerprint unlock on a recent Pixel, I'd check compatibility before buying the glass version.

The MAG case from the same order has been solid.

Mag Case developed bow on side for my Galaxy S22+ affecting phone security, also mag wallet delaminated - both 3 yrs old.
Customer services very dismissive and washed their hands of issue as out of warranty and sent a 20% code to buy more product.....I cant be the only one - beware!

Good Product but useless unhelpful customer services and missing delivery times
I will be looking for an alternative to Quadlock in the future as there quiet happy to take you’re money but not actually tell you where is is
Very poor service

**DO NOT BUY THIS PRODUCT — Extremely Disappointed**

I purchased a Quad Lock motorcycle mount earlier this year and used it for several months without any issues. Unfortunately, today while riding on the highway, my iPhone detached from the mount and flew off the motorcycle, causing significant damage to my phone.

Honestly, this is completely unacceptable. The whole point of a motorcycle phone mount is to securely hold your phone while riding. I trusted Quad Lock and assumed my phone was safe, but it literally came off while I was riding.

I’m extremely disappointed with the product and very frustrated by the damage and cost this has caused me. I would like Quad Lock to explain how this could happen and investigate whether there was a failure with the mount or locking mechanism.

At this point, I would not recommend Quad Lock to anyone and strongly suggest thinking twice before buying one. For something advertised and designed for motorcycle use, I expected a much higher level of reliability.

I will not be purchasing another Quad Lock product. I hope their support team takes this seriously and provides an explanation and, considering the circumstances, offers some form of compensation or support.

Very disappointing experience. Don't buy it if you can't afford to lose your phone.

Poor quality products. Good concept, poor function. My motorcycle charger no longer works, my desk stand buzzes and gets extremely hot, my car suction mount keeps falling off despite refreshing the rubber suction ring … An expensive mistake.

Very disappointed with Quad Lock! I placed an order and cancelled it just 10 minutes later; when I requested the cancellation—because the bike alarm doesn't work on Android—they messaged me saying they couldn't cancel it and that I have to wait for the package to arrive. I will never buy from the official site again. Shameful!

I ordered an iPhone 18 pro case and bicycle handlebar mount. They confirmed the shipping address in the confirmation of order email. However, when they printed the shipping label they didn’t put the whole address on the label. As we were staying on a small farm campsite in the Isle of Man the name of the campsite/farm was a fundamental part of the address. As a result DPD were unable to deliver it. After many attempts online and 30 minutes on the phone to DPD I was advised that only the shipper could update the address.

So I contacted Quadlock who said they couldn’t amend the address after the order had been processed. They also refused to process a refund until they get the items back. So it looks as though I will have to start a retailer dispute with my credit card company. Its a shame the customer service, order processing and shipping elements of the company aren’t as good as the product they sell.

*****Update*****

I received an email from a member of the leadership team and replied to it. However, I then received a very disappointing response from a normal member of the customer service team. They were effectively happy that I had received the item and were closing the case without offering any gesture of goodwill. 

The resolution was achieved through my actions not those of Quadlock customer service. My actions took three hours of my time. Without my effort a total refund would have been necessary. They need to understand simple sales processes. If they win, and I lose, they lose! I have no confidence in them as an organisation and will make sure everyone I speak to understands that they have zero customer focus.

4 cases over many year and a year after purchasing this one, it’s time for a review.

I have an iPhone 17max case as well as motorbike mounts and a vibration damper. A few weeks ago, almost a year after purchase, I started to have a problem with the magnet ring on the back of the case. It popped off and then kept on doing it when removing from magnetic mounts.

So now the real test, what's customer service actually like!!??

I used the bot to open a support case, uploaded a photo and told them whats going on. Within a few hours a new part had been dispached and I had recieved an email from customer services (real person) advising there was an upgraded part on its way.

Some may say their cases are a little more expensive, but for me knowing that you get a great level of aftersales support make it worth it.

They make great cases which have been dropped, used and abused for many years and my phones have always been protected.

Thank you Quad Lock, keep up the good work!

Disappointed with quality. Actual phone mag phone case is slippery, though quite a cool idea with the form factor attachment tech. Poncho is silly, don’t know when it would be useful unless I’m the bike for hours in the rain - it’s a full pull over not a case, could not use phone daily with poncho on, doesn’t make sense.

Poor quality packaging. Free Gaiter for Motercycle must have cost 10 pence at best, on the verge of an insult.

Terrible order for the price except it is a unique and interesting approach to attaching phone to moterbike - overall I’ll probably use daily as I see nothing else on market that attaches so well, but poor quality! Difficult trade off here.

The only reason they aren’t just getting one star is their product is decent. Unfortunately their below lowest bidder shipping is so dire, who knows if, let alone when, you might get what you paid then for and selected 2-3 business day shipping for.

When you contact Quadlock’s customer disservice, and get past the deeply unhelpful bot, you get what I can only presume was a troll they found under a bridge somewhere who tells you that 2-3 business days is only an estimate and their orders get delayed all the time.

Here’s a thought, Quadlock, if your shipper constantly delays orders to the point where you have no idea when a customer’s order will be delivered, get a better shipper. If you know its a constant problem and don’t do anything about it, its an active choice on your part to put lowest bid shipping wildly ahead of honoring your commitments to your customers.

In my case, I ordered last week, the shipper accepted it on Friday, its Wednesday night of the following week, and the sole piece of information they have is their 2-3 business day shipping left New Jersey in the early hours of Saturday. The shipper has provided zero updates. I’ve no idea if it’ll just turn up a day late tomorrow, a week late sometime next week, or never show up at all.

That is truly, truly awful. Shipping is a solved problem. Tens of thousands of other online merchants can hire competent shipping who either deliver on time or provide updates so you know how delayed it is. Quadlock cheaped out on that and their customer service REALLY doesn’t care, thinking that’s somehow normal and just the customer’s problem.

Your product is decent. Your shipping is so bad, and your response to it being so bad is so unforgivably bad, you have lost any repeat business from a formerly loyal customer who used to be deeply invested in your ecosystem. You’ve also turned a brand advocate who used to recommend your products to his large circle of riding friends into someone who’ll do everything in his power to save others from dealing with your awful shipping and disinterest in fixing it.

It was great investing many hundreds in you and encouraging others to spend thousands more. Goodbye for good.

Just ordered my latest iphone cover from them. Once again a super fast delivery and great product. Must be on my 7th or 8th phone cover now and no complaints about any of them.
Great company and great products.

Need to replace the case for an iPhone 14 Pro.
If you go on the QuadLock website, you're provided with 2 options - Original or MAG case, both offering wireless charging.
Order the Original and find out that it doesn't charge with Apple's MagSafe charger due to the shape of the mount.
Point this out to QuadLock who then say "Look at the website it says "Compatibility with third party wireless chargers may vary depending on device and charging model."
As far as I'm concerned, an Apple MagSafe charger is not "third party" for an iPhone 14 Pro.
They respond: "When we refer to “third-party chargers”, this includes chargers not made by Quad Lock, including Apple’s MagSafe charger. I understand why that wording feels unclear when the case is made for an iPhone, and your feedback about the product description is fair."
Despite this, they're not providing free shipping for the return, but force me to pay €9.95 via Hermes.
There are no other options.
I now need to order a new device.
In their response that say "We don’t guarantee seamless charging with every Apple MagSafe setup, so I can’t promise it will work perfectly with your specific charger and phone."
So no.
A company with a money-grabbing culture like this doesn't get my business

I am writing this review after being a loyal customer for years until I ordered a personalized phone case that I wanted "F#@k Yeah" but the word spelled out. I put the info in and also ordered a screen protector and a kickstand for the case. After I received the other 2 items but not the case I emailed them and was told it takes more time because of the personalization. After 2 more weeks went buy I was told it was with UPS and given a tag# that in return says waiting for item to be brought to UPS. I checked again a few days later and it said the same thing. This time when emailed I was told that UPS lost the package, then told they are making a new case. Weeks go by and I check in again and same exact thing "here is the number it is with UPS. Once again I checked and UPS website says waiting for package. This time I called them out on the fact that giving me a number doesn't mean it is in transit and to stop lying to me. I then received an email with a refund for the case with no explanation so I emailed to ask what happened and was told that do to the profanity they can't make the case. I asked them why was I told that 2 were made and shipped? No response Then I asked to speak to someone in upper management and was told they would contact me. It has been over 2 months now and still no response. Me being a business owner I know how crucial customer services and this is not customer service at its best at all. They lied to me numerous times they never turn my calls they offered me a wop and 10% off of my next order which I will never order from them again because they lied to me. If they would have just been honest from the beginning I would have been perfectly happy that I didn't get my phone case and that it doesn't say anywhere on the website that profanity is not allowed. So keep this in mind when you go to order their products it is a good product but customer service ruin that for me.

I had initially thought that I had gotten a wrongly sized MAG Case, but upon further inspection, the error was mine. I hadn't correctly identified the model of my phone. Quad Lock responded to my initial complaint promptly. Turns out I was at fault. I haven't tried using the Front Mount as yet, so I'll write another review when I get the right sized case.

Can’t get in touch with a real representative for help. They use ai bots for customer support chat. And all it wants to do is go in circles with you. Completely useless

Sturdiest phone mount I have ever used and fantastic customer support too. Far better than any of the other clip/tension mounts I've used before. Had an issue with the case and was sent a replacement the next day, 10/10 customer service!

The items worked as advertised but customer service was excellent I ordered on line the incorrect phone case and they immediately rectified the problem without charging me , great job 👏