SIXT Canada Reviews 

I rentend a car in Reno nevada, to go to black rock city desert witch was forbiden if I had read all the policy. I got a surcharge wich I can understand BUT 1200$ CAD to clean the engine compartement and filters from dust is very insulting

My wife booked an Audi Q3 through AurumCars (a broker), including full additional insurance coverage. After Ken, the counter agent, tried to talk us into a larger vehicle (which we declined), he claimed he couldn't see any additional insurance listed on the Q3 booking contract. Eager to get on our way, we felt compelled to sign up for full insurance coverage directly with Sixt Vancouver. Now we’ve ended up paying for it twice.
Furthermore, the car we received had two stone chips in the windshield and various other signs of damage, and the interior cleaning had clearly been rushed through in record time.
Our advice: Avoid this shady car rental company.

Terrible Experience with SIXT Calgary – Unexpected $800 Damage Charge and Misleading Pickup Process

I rented a car from SIXT Calgary for 7 days to travel through Banff, and the entire experience was extremely disappointing.

First, the rental location is not actually at the airport. You have to wait for a shuttle bus and then travel to a location about 10 minutes away, which was not made clear enough during the booking process. This was inconvenient and wasted additional time.

They also upgraded me to a BMW without me requesting it. During my trip, there was no curb impact or incident involving the wheels. However, after returning the vehicle, SIXT blamed me for scratches on the alloy wheel and charged me $800 for the alleged damage.

When I returned the car, reception was busy, and the staff member asked me to leave the key on the table. I followed their instructions. The very next day, I received an invoice for the damage. The timing was concerning, and I strongly question how they determined that the damage occurred during my rental.

Charging $800 without providing clear evidence that the damage happened during my rental is unacceptable. Customers deserve transparency, fair treatment, and proper documentation before being held financially responsible.

My advice to anyone renting from SIXT Calgary: Check the exact pickup location before booking, factor in the shuttle transfer, and take detailed photos and videos of the entire vehicle before driving away and when returning it. Keep all documentation.

I rented a car for a vacation in Banff and ended up dealing with an unexpected $800 damage claim. Based on my experience, I would not choose SIXT Calgary again unless they provide a clear explanation and resolve this issue fairly.

Absolutely avoid. I wish I could give zero stars.

I am honestly still shocked and extremely angry about how we were treated. I have never experienced anything like this with a rental car company before.

When making the reservation, I provided our flight details. Sixt even explicitly states in the app not to worry if your flight is delayed, as they will have the vehicle ready for you. Our flight was delayed by approximately two hours. Payment was supposed to be made on site when picking up the vehicle, so everything seemed perfectly fine.

After landing, we went to the designated phone to contact the shuttle. We were then told that there was no reservation. Of course we had not paid anything yet — payment was clearly supposed to happen at pick-up. And yes, we were late because our flight was delayed, which Sixt already knew about.

Despite having our flight information and despite their own promise that a delayed flight would not be a problem, we were simply told that the car was gone and there was absolutely no replacement available. No attempt to help us. No flexibility. No solution. Just: your car is gone.

Are you serious? What is the point of providing flight details and being told not to worry about delays if the reservation is simply cancelled or given away anyway?

The way this was handled was absolutely outrageous and completely unacceptable. Customers should not be treated like this, especially when the delay was completely outside our control and the company had been informed of our flight.

And then came the biggest joke of all: we received an email stating that we had cancelled the reservation at their request. We certainly did NOT cancel it because we wanted to. We were effectively left with no other choice because Sixt had given our car away and offered us no alternative.

Thankfully, we went directly to another rental car company inside the terminal and were able to get a vehicle there. In hindsight, I was actually glad we did, because having to take a shuttle to Sixt would have been inconvenient anyway.

But the entire situation was incredibly frustrating and completely unnecessary.

If you value your time, your money and basic customer service, I strongly recommend booking with another rental car company. There are plenty of alternatives that are more flexible, reliable and, most importantly, actually care about their customers.

Never again, Sixt. Absolutely disappointing.

Horrible experience. Staff at the Panama location were not good. Took so long to get my rental.
Was told if I want the car, I would have to take out a 3rd party insurance, which I was never informed of.
That insurance cost me $144 US dollars.
Also charged me $69.20 for late return. Original email said 1:30 p.m. drop off but when I received the e-mail for the return it said 2:30 p.m. and I returned the car at 2:00 p.m.
So they stole $213.20 US dollars which is about $300 canadian

The vehicle I had specifically reserved was not available when I arrived. Instead, I was offered a smaller vehicle that did not meet the terms of my reservation. When I objected and asked for a suitable solution, I was told that I had no other option and that there was nothing I could do.

I then stated that, given the poor handling of the situation, I would leave an honest review describing my experience. Immediately after this, they refused to provide me with any vehicle whatsoever. To make matters worse, despite failing to provide the vehicle I had reserved—or any vehicle at all—they also refused to issue a refund.

This was an unacceptable and highly unprofessional way to handle a confirmed reservation. I paid for a service that was not provided, was denied a reasonable alternative, and was subsequently refused a refund. I expect this matter to be reviewed and the full amount I paid to be refunded promptly.

Sixt charged me $65 to cancel my booking five days before I was supposed to pick up the car. This charge falls way outside of the norm for canadian car rental companies, and the fact that they conceal it in the fine print on the Travelocity website is ridiculous. I saw very lousy reviews for Sixt on other sites. I should have trusted them. Will never use agian

Extremely disappointed with my experience at SIXT Calgary International Airport. I rented a Jeep Wrangler from March 29 to April 4, 2026. Three days after returning the vehicle, SIXT emailed me alleging a new windshield stone chip and crack, and opened a damage claim.

Before pickup and again at return, I documented the windshield with timestamped photos and videos. Both sets clearly show the same six pre-existing marks in identical condition, no new chip, no new crack, no change. SIXT's own pickup inspection recorded only four of the six marks that were already visible when I received the vehicle, meaning their baseline record was incomplete before I even drove off the lot.

I submitted eight files of before-and-after photos and videos through SIXT's damage portal on the same day the claim was opened. In the four months of correspondence that followed — including a formal dispute letter, a request for their pre-rental photographs of the vehicle, and a request for the metadata on their post-rental photo, SIXT never once acknowledged or engaged with the evidence I provided. Every response was a form letter or a payment demand. They never produced a pre-rental photograph, never provided an itemized repair estimate to me, and never addressed the substance of the dispute.

The matter was ultimately resolved through my credit card's rental insurance, which covered the repair charge. I still ended up paying an admin fee out of pocket — essentially the cost of SIXT running an inspection process that mis-recorded the vehicle's condition at pickup, and then insisting on the charge without engaging with contrary evidence.

If you rent from SIXT Calgary, document every panel with timestamped photos and videos both before you drive off and again at return, and keep them. Their internal inspection process is not enough to protect you.

Would not rent from this location again.

Hello,

I reserved a BMW X7 at Sixt Toronto Pearson but upon arrival, the agent attempted to provide me with an older-generation red Audi Q7, which was not the vehicle I had reserved. I explained that I expected to receive the category of vehicle I had specifically requested. The agent then told me that the BMW would be ready in approximately 20 minutes.

In reality, I ended up waiting nearly 45 minutes, despite the fact that my flight had already been delayed by two hours. This raises a simple question: why was the vehicle I had reserved not ready when I arrived?

Given the situation, I asked to speak with a manager. Unfortunately, no manager was available on site at the time. I left clear instructions for follow-up the next day, hoping that some form of goodwill gesture or compensation could be considered.

This delay had a significant impact on our plans. I was travelling with my brother and his family, who were visiting Toronto for the very first time. We had plans to meet friends for dinner at the CN Tower restaurant. Due to the cumulative delays, by the time we arrived, we were no longer able to access our reservation. Needless to say, we were extremely disappointed.

The following day, I met with Joshit, the manager. To my surprise, he seemed completely unaware of the incident, despite the information I had left the previous day. More concerning was his lack of empathy or concern regarding the inconvenience we had experienced. His response was essentially that there was nothing he could do for us.

I am a professional in the aviation industry and rent vehicles frequently for both business and personal travel. This is the first time I have been treated in such a manner. I have used your services in other locations and have always been treated professionally and respectfully.

Unfortunately, this experience left me feeling that I was not treated with the same level of consideration as other customers. I sincerely hope this is not representative of your service standards and that this matter will be reviewed

We arrived in Vancouver from Italy on August 6th and were unfortunately unable to pick up the car we had already paid for because of an issue with the deposit payment.
Both my credit card and my husband’s credit card were rejected, without any clear explanation. While we understand that payment systems can sometimes have issues, the complete lack of flexibility and willingness to find a solution has been really disappointing. The rental service did not offer any alternative way to pay the deposit or make any real effort to help us resolve the situation.

After two hours of discussions, we were still left without a car and had to return to the airport at around 10:30 p.m. to rent from another company. With the other rental company, the payment went through without any problem. Also during out stay in Vancouver, we have had absolutely no issues using either of our cards for payments.

Problems can happen, but what really matters is how a company treats its customers when something goes wrong. Unfortunately, in our case, there was no flexibility, no collaboration, and no sign of customer care.
We are now also having to spend time requesting a refund for a service we could not use. I sincerely hope that the refund process will at least be handled quickly and without further complications.

Overall, a very frustrating experience with SIXT which I won’t use any longer for future rentals.

I paid $450+ for absolutely nothing. They didn't give me a car, said they would refund me, then didn't. They said they needed a return flight ticket booked because I had an out of province license (I rented a car from Budget the same day with no issue).

The agent at the desk said they would refund me but I had to call their customer service. Customer service was all automated, then I went through Expedia who said that Sixt said I showed up "without a valid drivers license " and they took the full cost of my reservation.

It's honestly crazy. Reddit is full of examples like this. It's a joke that it's 4 stars on Trust pilot. Search reddit for Sixt Toronto and it's all horror stories.

I had a very disappointing experience with SIXT at Toronto Pearson Airport. I arrived on time with a valid driver’s licence and credit card, but I was refused the rental because I did not have a second government-issued ID. This requirement was not clearly disclosed in the booking information I received through Expedia. I never received the vehicle, yet I have still not been refunded. Customers should be clearly informed of all mandatory documents before they pay for a reservation. I hope SIXT improves transparency and customer service so others do not have the same experience.

Staff are great, but the company and its application need to be reviewed. I recently rented a car at LAX, and during my trip, on the last day, I decided to keep the car for a few extra hours. The application prompted me that if I did this prior to returning the car, it would only cost me $28 and I would avoid additional costs. That was a lie — SIXT charged me a full extra day

Date of experience: 23 December 2025
Voucher: 1152550 — Confirmation: 9726943369
Location: SIXT Toronto Pearson Intl Airport (YYZ)
Amount retained: CAD 1,076.38

I prepaid a 5-day rental through a premium travel concierge service (paid by credit card) for a 22:30 pickup on 23 Dec 2025 at SIXT Toronto Pearson. My Air Canada flight AC427 was delayed by adverse weather and landed at 23:11 instead of 21:44 (documented by Toronto Pearson/GTAA). The flight number was on file. I was airborne and could not warn SIXT. The branch — which is off-airport, reachable only by Link Train + courtesy shuttle — was already closed when I arrived (screenshot at 23:54).

At 03:32 AM on 24 Dec I asked the concierge service (case 20643678) to coordinate with SIXT for release the next morning. At 07:59 AM SIXT's written reply through the concierge was that 'este retraso fue registrado como un no show' and that they would NOT release the vehicle that morning. I had to rent a replacement Avis at +CAD 642.31.

SIXT kept 100% of CAD 1,076.38 for a service NEVER rendered despite:
- Flight number on file at booking
- Documented weather delay
- The concierge service formally requesting release the next morning
- Industry-standard grace periods (Avis, Alamo, National)

When I escalated, SIXT redirected me to its US wholesaler LatinCarz, LLC (Miami, FL). LatinCarz has not responded to my formal demand of 11 June 2026. Closed-loop refund deflection.

Formal complaints already filed: Consumer Protection Ontario; Competition Bureau of Canada; FDACS Florida Seller of Travel program (case 2606-04507). Small Claims Court of Ontario reserved.

Total out-of-pocket loss caused by SIXT: CAD 1,718.69.

Avoid SIXT for prepaid airport rentals — they will not honor your booking if your flight is delayed, even with the flight number on file.

—— UPDATE 24 August 2026 ——

After eight months of escalations and the formal FDACS complaint, SIXT finally reversed its no-show classification on 17 August 2026. Refund of USD 676.78 (~CAD 937.81) posted to my credit card on 21 August 2026 (Receipt #3468-2929, processed via SIXT's wholesaler LatinCarz LLC). SIXT retained USD 100 as a partial penalty. Key facts: (1) SIXT never voluntarily reconsidered — three written denials were issued between December 2025 and April 2026, and a fourth in July 2026; (2) reversal only came after regulatory pressure (FDACS Florida case 2606-04507) forced the wholesaler's COO to re-escalate to SIXT senior management; (3) the Avis replacement rental of CAD 642.31 was not compensated. Total net loss absorbed: USD 100 SIXT penalty + CAD 642.31 Avis. Original review stands as an accurate description of what a prepaid customer must do to recover money from SIXT after a documented weather flight delay: file with regulators, publish reviews, and be prepared to wait eight months.

Absolutely useless customer service
Made a reservation and was charged wrong amount than what was quoted.
Cancelled the booking which had free cancellation within 24hrs and yet the refund amount was much less than what was charged. Reached out to customer service so many times, first one said she cant help, second guy said not his control and asked to email, and after t back and forth on email for days, as soon as I asked for some proper answers they said its not their problem and go to my bank. This is after the fact that I informed them my trip is coming up and I need some proper resolution so I can make my booking.
Absolutely ridiculous!

18:54
Hey, your drivers are the worst. They show up to Viscount, at Toronto Airport, they park on double line, over the curb, they block busses and pedestrian cross walk. Cero professional people. I have pictures, they put on risk the pedestrian and other vehicles.

The agents are racist and sexist. I am filing a complaint

They are claiming we scraped the rim on our rental car. A car that was driven directly to a site, garage parked for the weekend and driven back.

The only way we could have scraped the rim would have been parking up against a curb or rocks. Neither of which we did.

It is my fault for not filming the state of the car to prove the state of the rims when I picked it up.

Their rate for a single aluminum rim is $756… that is more than double the average price for a rim.

I’ve seen on several threads that this is a very common occurrence with people that have dealt with from the Vancouver area location.

Avoid like the plague. Booked on booking . Com and paid when we got to the office to pick up the rental, they charged 49.00 euro per day for insurance and 186.00 euro for tax and fees. Total scam. They don’t even give you the total bill until 5 days after returning the car. Customer service is useless. Worst car co. I ever dealt with.

Warning: if you're renting from SIXT Canada 🇨🇦 Sixt refused to recognize my CDW insurance at Toronto Pearson, a policy underwritten by Intact Insurance – Intact Assurance , one of Canada's biggest insurers. Nobody told me this during booking. My wife Rania Fazah landed after a 16-hour trip and was held at the counter for 90 minutes, only to be told that in case there is damage to the vehicle, pay SIXT first and chase your insurer yourself. A formal complaint is now filed with Consumer Protection Ontario .