Enterprise Reviews 

I went to the a Enterprise Irving Park location in Chicago because of its convenient location near my house. The car was ready when we got there, in great condition, and everything ran smoothly with the rental. The employee Del, was incredibly friendly and helpful for me both at pick up and drop off, especially because I was new to the experience. I am so grateful to him!

I went to the enterprise in king of Prussia, and I had a friend, rent a vehicle for me and her name cuz I did not have a bank card and upon having her put the vehicle in her name, I let them know that I was going to be the driver and the only driver and they said it will be a extra fee for an additional driver.But they never requested to see my driver's license even tho they know i will be operating a vehicle now , the vehicle that we got had , mechanical problems should not have been on the road cuz it was unsafe and I returned 2 enterprise, and I told them that the vehicle had some problems and they said, okay, they put me in another vehicle, but the vehicle they put me in was more money and unfortunately , that vehicle also had some problems with the braking system so again I return to enterprise and I inform them and they put me in another vehicle that had problems with the steering so again, I go to enterprise and tell them\n Ingredients, one last time that the vehicles has problems. And they tell me, well, the only thing we can do is charge you another deposit. Gloves to treat herself and another rental fee and start a new contract in order to put you in another vehicle.And I requested a refund since I missed my heart appointment.Other doctor's appointments and other things I had to doband I was told that I was gonna get a full refund which was about $1600 and I was returned 165 and then $65 and even tho i have a recorded conversation with the customer service. Representative supervisor telling me that I was going to get a full refund. I still have not received a full refund or any additional money. And when I call the store in king of Prussia, they tell me, I have to talk to the manager, and yet, the manager will not call me back, does not return phone calls or answer messages. And on top of that, when they came and picked up one of the vehicles with a tow truck, because I was not able to drive it, my house key was left on the key ring and I've still been trying to get my key back and this has been over maybe a month from now, so I would not get a car from enterprise or recommend anyone to get a car? Because\n Not only are they not going to give me the refund like I was told and I have the voice recording stating that I would get a full refund. They also went into the system from when I got into an accident about 5 years ago and they used my identification from that rental, which was under another person. Name in order to block me from ever, renting a car from them again.\nBecause they won't honor the refund and I had to try amd make a police report to try and get my key because I was told by the supervisor that if I come onto the property , I will have the police called on me immediately , and they will press charges on me for trespassing cuz they wont honor the refund

My experience started on 10/3/ 26 when I refused to be bribed for 5/5 rating and then banned from renting at this location!! I called executive office as soon as got home as after I refused to be bribed a contract was presented to me, after I already signed online & in person, was now more money !!!!! I said I am not an idiot I know what’s going on! Then Marcus, who claims to be a manager came out and again I said MARCUS , I am not an idiot - he said already refunded my money called the police & TOLD me to get away from car , which waited 35+ minutes to get and wait on sidewalk!!!! Still no word from Headquarters & though Marcus wasn’t there the trainee was still there !! They lie and have no customer service at all!! I have been renting for years at this location, the only in the area & to be treated as an idiot !? This was also discriminatory as I am an older woman and MARCUS cancelled my rental & banned me before he asked me ANYTHING & said he didn’t think bribery & after trainee told me MARCUS knew , MARCUS denied it ! So now trainees lie, do what they want & will bribe for 5/5 rating?! As I was inside , Marcus was on phone just about begging for 5/5 ratings!!! How about you do your job and the good rating will come!!!!! Disgusted !!!

Extremely disappointing experience with Enterprise. We reported two windshield rock chips during our rental and were promised a vehicle exchange, but nobody ever followed up.

When we returned the car, the employee initially indicated there was no damage. I voluntarily pointed out the chips and explained that I had already filed a GEICO claim because I wanted to be honest. Despite this, Enterprise charged us $1,000 for “collision damage,” even though there was no collision, and later promised a refund.

As of October 14, we still haven’t received our money back. GEICO has told us it has repeatedly contacted Enterprise for the invoice needed to process our claim, but Enterprise has not responded. Our emails have also gone unanswered.

Weeks of chasing answers, no accountability, and $1,000 still tied up. The customer service has been unacceptable.

Harbor city enterprise is the worse run rental place makes peeps wait for 44 minutes then comes out and say they have no rentals figure it out never never use this rental agency they suck and so does the management Matt

Awful, insurer told me to liaise with them over a courtesy car. No suitable cars in stock and a general reluctance from staff to be helpful. Central call centre just sends you around in circles. Made what was already a stressful experience 20 times worse. Shame as abroad they’ve been fantastic, but here they are rubbish

Called to make sure there was a truck available, they said yes and made the reservation. Within 1hr of picking it up, I showed up and they said oh we just rented it out. Feeling catfished of them lying on what they had.

Your slogan is we will pick you up. You should stop using it. You don't. We were left stranded after a flat tire. Your horrible roadside assistance company is not helpful at all. They only contacted 1 tow service who wouldn't come until the next morning. After I told them I was leaving the van where it was, they finally reached out to AAA services. They sent us a link to request an Uber. It would not pick us up at our location. Told us we had to walk 1/2 a mile to get picked up . We ended up finding our own ride to a town 1.25 hours from where we were so our family could pick us up. They also had to travel 1.25 hours one way to get us. There was an Enterprise location 10 minutes from us. The only thing the did right was comp the charge of the rental. On 10/3 there was a charge on my card for $777.89 for tow services. They towed the car 163 miles for a flat tire to be repaired. Now, every time I call, no one can help me. They have to escalate it and no one returns phone calls. I have sat on hold and been hung up on several times. The emails that are listed do not work. Not a single person will take responsibility for what happened to us. Not a single person will work on the refund for us. DO YOUR JOB!!!!!!!! I can only imagine if this had happened to one of their friends or family members. They sure would not be dealing with any of this.

We picked up a car at Seville airport and the service was excellent, Juan was exceptionally friendly, very helpful and quick with a nice clean Citroen C4 ,also helped me connect my phone, the return was just as quick and friendly with the deposit returned within ½ hour. I won't hesitate to recommend them and use them again.

Multiple agents gave me incorrect info over the phone. Been trying to get a car for days,all enterprise locations except the airport closed for entire long weekend. Sent me to an airport location, who then refused my insurance replacement. Rep on the phone said they would reimburse my expensive taxi. Now they won't reimburse and gave me the run around through about 8 agents. Horrible service, goung with a different company.

If I could give zero stars, I would.
Currently in Barcelona airport and despite the booking being from 9, and is getting to the desk about 10:30 after our flight, we are still waiting for our car and it is not looking likely before 13:00, with no refund for the 4 hours that we paid for and aren’t getting.
This isn’t the first time I’ve experienced this too, last month in Marseille too.
I’m here for work and thank goodness the conference isn’t today as I’d be missing the start.
The staff also were angry at me when I asked for updates, despite 4 of them standing around doing nothing.

I have waited 2 days for the management to contact me and no one has even called texted or left any type of message. I have an issue with amount of 883.85$ that was taken off my card, that wasn't suppose to be charged until I spoke with management. This is now the 2nd time within this last 5 days I was suppose to hear from management. And a worker knew I needed to see an agent and then managed direct me to not worry and that o would be able to speak with a worker at a location that was closed shortly after i spoke with them!!!!!!!!!!! I am not happy and I would like the paperwork upon what are the exact charges. Your business is beyond awful!!! As I call your number the number says go on thr app or go on the website and then ur website says go on the app. I have not once received a call back and I am a very unsatisfied customer!!!!!

Never rent from Enterprise rental cars if you can help it. Just had the most frustrating experience with them. There was no way to modify a reservation when flights changed and no matter how I tried I couldn’t get a hold of anyone on the ground-just shunted to customer service out of India where no one could help me in any way. There is also no way to file a complaint or talk to anyone higher up.

At the Charles M. Shultz airport in Nor. Cal. the staff informed me that no cars were available to fill my reservation that I made months earlier and I had to be put on a waiting list. This is absurd, why even take reservations then, it just give folks false hope that their trip will proceed smoothly, to which mine did not, I was late for appointments that were the whole reason for the trip. Won't ever reserve with them again unfortuantely.

The experience was uneventful. Rented the a suv for 5 weeks and was told when picking up the suv that we needed to cone back to the airport in week 4 to have the car checked. When contacting the customer service to verify this they confirmed it had to to be done. We returned to the airport after rearranging our schedule to accommodate this request when we returned for the checkup we were told we did not have to return to have the suv checked. Not sure if the left hand knows what the right is doing. Completely incompetent business structure. 5 charcoals.

I made a reservation at the Cabot, AR location and was told to be there on a Friday. Arrived and they had NO vehicle. Called the Sherwood location, made reservation, registered online, gave my credit card information, received confirmation email and was told to be there at 2:00 p.m. Arrived and guess what? No vehicle!! Why would you make a reservation when you don't have any vehicles? Totally unacceptable. I would not ever use them if I have a choice of someone else.

I would give them a zero if I could. I've made three reservations in the past month. Every time it would be a week ahead at least. When I would show up to get my car they never had any. Reservations are pointless. Then they get a attitude with you because you're pissed about making a reservation for nothing

Rented a car for the first time I asked about returning the car with petrol the young lad said oh no use us were 33p per liter cheaper than the petrol stations you pay for a full tank now and what ever you don't use we refund I drove so economically to save money and return the car using just a quarter of a tank to be told no you paid for the full tank and can't refund the difference absolute scam would have cost about £30 tops in petrol and ended up costing me nearly £100 never useing them again

I speaking of the Midvale Utah location. My wife’s 80th birthday was coming up and her brothers and sister planned a trip to southern Utah, Bryce and Zions canyons. We called about 3weeks prior to the event for Oct. 7th speaking with Leslie there. We knew that we couldn’t expect a reservation that far in advance for a certain car, but let her know we wanted an SUV with a smooth ride and captain seats, a Palisades was suggested which we saw there. Fast forward to a week before to confirm that kind of SUV would be available still knowing an exact may not be available Leslie told the SantaFe was the alternative which was fine, with the ride and seats wanted. Ok the day of: Zara called us that morning at 7:30 am saying are SUV would not be ready and the SUV would be a VW atlas but with the seats we requested and be ready at noon. We let her know that the time of noon was not acceptable since we indicated from the start that 9am-9:30 was the pickup time frame. Zara said she would have it ready. We arrived at 9am only to find the Atlas had no captain seats. Frustrating for us she said there was the Palisades in Salt Lake and we could follow her to pick it up. The question was if she knew there were no captain seats in the Atlas at 7:30am why wasn’t the Palisades made available at the Midvale location for 9:30am, just a lot of verbal tap dancing and us leaving the frustrated. Enterprise let us way down they failed to”pick us up”. Won’t trust you again.

Terrible Experience with Enterprise Car Rental – Madrid Airport

I had a very disappointing experience with Enterprise at Madrid Airport. I paid for my car in advance, provided all the required documentation, including my passport and driving licence, but the staff refused to hand over the vehicle. They kept looking for reasons to reject my documents instead of properly checking them and finding a solution.

The worst part is that I was left without a car despite having paid, and I did not receive a refund. This is completely unacceptable customer service. A customer should not be charged for a service that is then refused without a valid explanation.

I am extremely disappointed with the way this situation was handled. I would not recommend Enterprise Madrid Airport to anyone based on my experience. I expect a proper explanation and a full refund for the money I paid.

Avoid this branch unless you want to risk losing your money and being left without a car.