Turo Reviews 

Fantastic communication and experience! This was the first time renting with Turo and the hosts, Katlin and Chirs of Luxe Car Share could not have been more gracious and kind. They set the bar!!

Nice car!! Very clean & communicative

The vehicle was good and worked well. The communication could
Have been better. I was confused on total miles allowed and had to call
Customer service because the owner would not provide a straight answer.

We had a BLAST driving around the cutest most fun and eye catching bronco to the beach!! Smooth ride, helpful and clear pick up and drop off directions, and great communication with Milos! Thank you for such a memorable experience with a fantastic car!🚗🚗

good communication, quality of vehicle, price

First timer- directions for pick up and drop off were concise and easy. Car was great and in great condition. Price was also reasonable!

Turo APP was very good … with sequential instructions and ability to communicate w the host.

⭐ 1 STAR — My First and Last Experience with Turo!

I had a terrible experience with Turo and lost $400. I am extremely disappointed with the way this company treated me as a customer.

Just 20 minutes before my flight, I was informed that the car I had booked would not be provided! Imagine arriving at the airport expecting to have a car waiting for you, only to discover that you have no vehicle and must urgently find another rental company. I had no choice but to make other arrangements at the last minute.

Afterward, I repeatedly contacted Turo’s customer support to request a refund. I explained the situation, provided my arguments, and tried everything I could to resolve the issue. Instead of receiving proper assistance, I was constantly transferred from one agent to another.

The agents kept giving me excuses about certain steps I supposedly needed to complete through the system, even though I had already explained the technical problems I experienced. Turo’s representatives had assisted me and promised to help resolve the issue, but those promises were never fulfilled.

I lost $400, and Turo has failed to resolve my refund issue despite my repeated attempts to get help.

Customers should not have to spend hours contacting customer support, repeating the same story to different agents, and fighting to get their money back when a rental falls through at the last minute.

I am sharing my experience to warn other customers. Please think carefully before booking through Turo. You may find yourself stranded without a car, forced to pay another rental company, and then struggling to recover your money.

This was my first experience with Turo, and it will definitely be my last. I would not recommend this service based on my experience.

I hope this review helps other travelers avoid the same frustrating and costly situation.

Easy to find the car, easy to return, and a nice ride. Loved the hybrid!

I rented a Tesla Model 3 in Raleigh-Durham in October 2026. The day before my trip ended, I asked the host in Turo messages if I could return the car at 10am instead of 8:30am. The host agreed in writing and asked me to drop the car at the airport instead of the original location.

The host asked me to update the return time in the app. I tried, but the app showed "unable to alter time." I told the host about this in the Turo message thread. I parked the car at 10:09am at the spot the host approved, and the host confirmed they got it.

Turo still charged me $88.78 for a "late return," including a $20 admin fee.

I disputed it. Turo's reply said Turo messages with the host confirming the return are acceptable evidence. I sent exactly that. I then got the same copy-paste reply twice from two different agents, saying the case is closed. Nobody addressed the evidence or the app error.

I rented the car from October 7th through October 12th. The car was nice and comfortable to drive! The pickup location was a little difficult to find, but the host was very responsive, helpful, and quick to guide me to the right spot. I did notice that the car was making a little noise, and the brakes could use some attention. The day before my drop-off, the coolant warning light also came on, indicating that the coolant needed attention. Overall, I had a good rental experience, and I appreciate how responsive and helpful the host was. I would definitely consider renting from this host again!

Easy to book and super responsive host. Would definitely recommend!

This might being an older luxury vehicle, but it was in mint condition. Great car, great communication with the host, and great experience overall. I would definitely rent again.

From booking the car, getting the car, driving the car, and returning the car, the whole experience was easy, pleasant, and enjoyable! Thank you for making this trip so much easier.

Since I had an issue with a different host I wanted to stay with Turo, I didn’t want to give up too quickly (due to communication issue with first host). I picked a car that was on site and was treated with 100% open communication and their vehicle was the best! Their communication was TOP-NOTCH!

The 2022 Cadillac Escalade is a great vehicle! The host was quick to respond & had great communication throughout the process. Would definitely use their services again. Highly recommend!

Great Host! Great vehecle, there was one small hiccup with a tire and the host immediately took care of it. Five stars and would recommend

I already left 1 review but here is #2
Carlos gave excellent instructions and using text messages, he checked in with me several times. The car was clean and ran well, no problems driving it. I did not drive on a toll road but I noticed Carlos had a EZ pass on the windshield which was thoughtful.

Great with communication and such an easy set up.