The only criticism I have os the parcel reach the shop at Headley Patk Maytree But the system of collecting from there is horrendous. There is no easy way to collect the parcels except being told se... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great but would have loved it more earlier . Parcel expected on the 8th arrived on the 9th . What if I planned an holiday ???
I ordered a couple of blouses on Amazon from China. The delivery was carried out by YunExpress in China and Relay in London. Both delivery services were excellent. Relay kept me updated as soon as the... See more
Relay delivered when promised, and treated our property and the delivery with care. More importantly, they left the package in my designated 'safe place', well out of view of the street and passers-by... See more
Company details
Written by the company
Relay is a tech-enabled delivery network, empowering businesses to grow and elevate their e-commerce operations. Our technology first delivery model is built for efficiency, scalability, and convenience.
Contact info
United Kingdom
- support@relaytech.co
- relaytech.co
4.1
Great
170K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Utterly pathetic
Utterly pathetic. Informed delivery would be 11am stayed around. No updates, came at 9pm. When I complained the delivery man laughed. I will never order anything I know is going to be delivered by you again
October 10, 2026
Brilliant service
Brilliant service, kept me updated on delivery. Not had a problem at all with this Company now or previously :)
October 10, 2026
Email to say package would be delivered…
Email to say package would be delivered 6pm to 10pm, stayed up until 10. No show.
Email next day to say would be delivered.
October 10, 2026
Didn’t go to my home address
Didn’t go to my home address, I live in Gobowen in Shropshire, my parcel went and is still in Stockport
October 10, 2026
Relay delivery and up to date tracking information
Great experience, informed by email of the whole dispatch tracking to home delivery
October 7, 2026
All good thanks you
October 7, 2026
On time and friendly delivery staff
October 7, 2026
Brilliant as always
Brilliant as always. Unfortunately I dont know the delivery drivers name but shes always very lovely and extremely polite.
October 10, 2026
Quick and easy
October 7, 2026
You delivered when you said you would
You delivered when you said you would. You left my parcel where I asked you to. Happy with the service. Thank you
October 7, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.