Vinted UK Reviews 

It’s great for buyers and ok for sellers.

Great app to get rid of used item which are in good condition and make money from it

Vinted used to be great, but not anymore sadly
The customer service has failed me every single time
The last incident with them when basically royal mail lost my mail and marked it as delivered and vinted marked it as a complete sale after 2 days. I had to go through hell with royal mail to relocate my parcel , which ended up to be broken in pieces in the end and I just lost money, time and energy

Great until its not great.

Clearly delivery issues with their third party providers but customer services refused to investigate the bigger picture when i reported I had 7 purchases all delayed by over 3 weeks at the same time.

Contacting Customer Service is a waste of time.

Appalling customer service.

An item with clear evidence of posting, appears to have been incorrectly labelled by courier and Vinted’s review process with the courier takes “up to 35 calendar days, utterly ridiculous.

Amazon refund in minutes, EBay is a couple of days and Vinted quote up to 35 days for the courier to investigate.

Ask for this to be escalated and Vinted just keep sending same message, it’s classic “computer says no”!

This incident has highlighted just how poor Vinted appear to be when something goes wrong.

This is England!!! How is this Company allowed to operate completely unlawfully.. Regulators "SHUT IT DOWN". The way operates with ZERO support disgrace.. TV adverts that must cost Millions,, BUT,, Zero support when any issue arrives.. Stone Age.. PLEASE PULL THE PLUG..

Awesome platform until you need customer service.

They charge you a “Buyer Protection” fee, but what’s the point if they do nothing when something goes wrong? They simply tell you to try to resolve the issue with the seller.

I never received my parcel, yet the platform automatically released the payment to the seller. Now I’m left with neither my money nor my parcel.

Absolutely disappointing customer service. Thank you for nothing!

⭐ 1/5 – Absolutely Disgraceful Customer Service!

I am extremely disappointed and frustrated with Vinted. My parcel has been stuck in the same location with InPost since 4 October 2026 – 10 days now, without any movement, progress or proper explanation!

I have contacted customer service numerous times, raised complaints and repeatedly asked for help, but absolutely nothing has been resolved. My parcel is literally just sitting there, and nobody seems interested in doing anything about it.

Instead of investigating properly and taking action, Vinted keeps sending automated responses and telling me to wait. How much longer am I supposed to wait? Ten days without any progress is completely unacceptable!

Vinted should take customer complaints seriously and work with their delivery partners to resolve problems rather than leaving customers frustrated and helpless.

Ten days waiting, countless complaints, no movement, no proper answers and absolutely no solution!

I am extremely disappointed with the lack of responsibility, professionalism and customer care.

One star is honestly too generous for this experience. I have completely lost trust in Vinted and would strongly advise others to think twice before using this platform!

Most of my sales go well some of my new unworn clothes get flagged so I’m abit annoyed but simple app to use

After being a Vinted member for sometime, having around 300 transactions and holding a 5* reviews continually my account has been blocked and now closed by customer service.

I bought some silver coins that turned out to be counterfeit, I contacted the buyer as advised by Vinted and was ignored, I ask Vinted for support who said as the traction was over 48hrs old they could help, I reported this to my bank as I paid with a credit card and gave all of the correspondence to them, they got my money back and then Vinted blocked me..I wrote an email complaining and that have now removed my account.

I can't quite believe it, I'm not in the wrong & it's the seller, and they seem to favour the fraudsters, if you can avoid using Vinted do so, there customer service is appalling.

I’m writing this in the knowledge that nobody at Vinted will read this or care about it, but in the hope that it prevents other people from being disadvantaged as I have been. If enough people stop using the platform, perhaps Vinted will finally sit up and listen to its customers.

Vinted has failed me on numerous occasions over the past few months, both as a buyer and as a seller. When something goes wrong, they don’t resolve it. Instead, you’re left in a black hole, unable to speak to anyone who can actually help. Issues go unresolved for weeks, sometimes months, with little communication and no meaningful support.

As a buyer, I’ve resorted to raising a dispute with my card provider to get an issue addressed. As a seller, however, you seem to have very little protection when something goes wrong.

My latest experience perfectly illustrates the problem. I sold an item that was clearly damaged in transit by the carrier, InPost. The packaging and the item’s box were badly damaged, and the item itself — a sturdy plastic toy — was broken. The damage was so severe that it looked as though someone had stamped on it or thrown something extremely heavy on top of it with considerable force.

The item had been packaged properly, in a box, wrapped in honeycomb cushioning and parcel paper. Yet Vinted’s response was to blame me, claiming that the item had not been sufficiently packaged. This seems to be a familiar response from Vinted when a parcel arrives damaged: rather than properly investigating what has happened, they shift the responsibility onto the seller.

So, despite taking reasonable care to package the item securely, I’m left out of pocket because a carrier has apparently mishandled it, and Vinted has decided that I’m responsible.

What makes this particularly frustrating is that there is no meaningful way to challenge these decisions. You cannot speak to someone, explain the circumstances properly or have a sensible conversation with a person who can look at the evidence and make a fair judgement. You’re left dealing with automated responses and a system that seems designed to prevent you from getting help rather than provide it.

This isn’t an isolated incident for me. It’s part of a pattern of poor customer service, inadequate protection for both buyers and sellers, and a complete lack of accountability when things go wrong.

Vinted makes money from the transactions taking place on its platform, but when something goes wrong, it seems unwilling to take responsibility for ensuring customers are treated fairly. A platform that facilitates transactions between buyers and sellers should have a fair, transparent process for resolving disputes, particularly when third-party carriers are involved. In my experience, Vinted falls woefully short of that standard.

I used to see Vinted as a convenient way to buy and sell items. Now, I see it as a platform where you take a risk every time you transact, because if something goes wrong, you may find yourself completely on your own.

My advice? Think carefully before using Vinted, particularly if you’re selling anything of value. The money you save or make simply may not be worth the risk of being left out of pocket with nobody willing to help you.

Vinted needs to start treating its customers fairly, taking responsibility when things go wrong, and providing access to real people who can resolve disputes. Until it does, I cannot recommend the platform.

I can’t understand how they are still going when they are this bad.

Trying to set up a pro account for a charity. As per their own terms and conditions, pro accounts are for charities. They won’t allow it though, because pro accounts aren’t for charities. Even when showing them their own terms and conditions they just reply with nonsense.

From my personal use, items keep getting taken down for being counterfeit (they’re not) and when I appeal it the appeal is just completely ignored.
Temporary ban for apparent commercial selling. All I did was clear out my wardrobe, something they keep sending app notifications telling me to do!

An absolute joke of a company.

Vinted is easy to use , very user friendly and sold lots of items already .
I encouraged my friends to use the App.

What a great app vinted is. You can buy and sell so easily. Members I have delt with have been very helpful as I was new to this app. Excellent community.

Very easy to sell and buy from. Very impressed

Such stupid abd horrible customer service. I had over 870 plus 5 star reviews but they blocked my account stating I am selling counterfeit goods. I had only 2 listings on my profile. On challenging the decision, they couldn't even tell which item is it and did not reverse the decision. Can't believe how dumb people can be
Amsal123

Vinted is the "Car Boot" of the internet you rarely get the price u wanted just ridiculous low offers just like at a car boot! Then if u do sell u then have to wait for it to be delivered, collected, then liked then the time and date when yr money should be available, it never is and you have to wait even longer!!!!! The best people for vinted is the buyers and not the sellers! Ebay next day you get yr money no matter what and u get to speak to a human if a problem why did eBay have to change and let Vinted in the back door??? U mite as well take your stuff to a car boot it mite be cold on early mornings but at least u get the money straight away 👍

Vinted has been great in my experience. UNTIL NOW. I am currently restricted on placing ads due to listing items contrary to their rules. These items are collectable coins and banknotes and I have sold hundreds of them over the last 2 years. However you are not now allowed to sell notes that can still be used as legal currency, ok if that's the rule fair enough. However, I reported several other listings by other sellers for the same notes that I am restricted for. Their reply basically " we have taken no action as these listings do not visibly contravene our rules" Thanks for that ROBOT. There are literally hundreds of these items for sale on vinted

Vinted is an absolute sh*t show scam. Sellers can send faulty items and there’s nothing you can do. Another one of those stupid sites that have no way of contacting them. No customer support. They just have a page full of rubbish telling you to work it out with the seller. Who is totally refusing to comply. They just sit back and let you struggle. And they get a fee for doing nothing. Absolutely diabolical scamming joke of a company and it should be taken off the net by offcom. Disgusting how they get away with it. I’d strongly recommend anybody thinking of using vinted to change their mind. You’ll get scammed. And zero help from them. Lucky go get one star. Only cos I can’t leave none.

Very good bought