international.evri.com Reviews 

Worst company ever. Sent parcel to Germany using international priority service costing £25 which quoted 3-5 day delivery. Took one one month, they said the parcel wasn’t packed up - it should have been delivered to a business address??? They then returned parcel to sender (me) and that was 5 weeks ago. When I ring through their frustrating call system it doesn’t recognise my original reference number and cuts me off. I have emailed 6 times to their ‘tell us straight’ system and am just going round in circles it’s clearly all automated without human interaction. Meanwhile the £140 bag hasn’t arrived back to me. When it eventually does I will have to pay again to send but I’m now outside my return period got the item. I have requested thrice complaint policy but they have ignored this. Avoid at all cost!

Evri left our parcel outside the garden gate, where lots of people pass, not even bothering to ring the doorbell. One of our neighbours alerted us. This has already happened several times with this company and we will now not order from any company using this delivery agent.

Can’t give it zero. Avoid at all costs. Sent parcel to son in Australia. Tracking shows it’s been at depot for delivery since 30 August. Evri’s complaints system is one of those online systems designed not to help you, to the point you give up as there is no one to speak to and you are unable to receive any feedback. FYI you keep asking for numbers from a post code which they don’t have in Sydney it seems and can’t track my package until you have it - your system can only cope it’s the most basic of enquires anything outside the box and it fails woefully. I will now be seeking to avoid you at all costs in uk as well as abroad. Thanks for nothing. The sad thing is your service was actually promoted at the till by Royal Mail who should also cease all relations with you immediately.

If only online retailers were mandated to tell their customers that they were using evri! Only one delivery from 10 in the last year has succesfully been delivered to me....and even that was 3 days late .

Worst delivery company ever. First package I got from them someone in the depot signed for it and I never received it. Twice they have delivered mt parcels to the wrong address. Absolutely ridiculous customer service when trying to rectify the issue

I was to receive a parcel on the 8/8/26. I waited until 9/8/26, no parcel delivered. I tried to find a number to call them, but I couldn't find one. I found a email address, I emailed them saying I was to receive a parcel on 8/8/26, but still not received it. 2 days later I received an email saying their very sorry, for the delay and they will expedited it. Didn't receive my parcel until the 18/8/26. WHAT A JOKE. I will Never recommend evri to family & friends. I sent a recored letter of complaint to their head office. As expected no reply.
I gave 1 star because the delivery person was polite.

The worst delivery service in the UK. I always dread getting anything delivered by them, as it’s always broken or lost. They are not capable of finding my address. My parcel made it all the way from the US via FedEx/DHL, only for Evri to lose it in the UK.
eBay gave me a refund, but I still can’t get over it because it was a unique vintage item that is extremely difficult to find.
They lied that they tried to deliver it, then said they couldn’t find the address, and finally claimed they had returned it to the US. The seller never received it.
The worst of the worst. My friends hate them too. I don’t know who you paid to add so many positive reviews, but a few months ago you had only 1.3 stars. Also, not possible to contact them. Thinking about this company makes me want to vomit

Avoid EVRI at all costs!!! They are rubbish!!!  Late again!!! This courier driver never ever delivers within the estimated time, he is always 2-3 hours late every single time. Somebody needs their employment terminated, either the estimator or the delivery driver As an EBAY seller myself there is no way that I would use or recommend EVRI

18 euros for customs.
Last time i purchase from GB when evri is involved.

Terrible Experience with Evri – Parcel Still Missing 101 days

I sent a parcel from London to Bangladesh on 13 March 2026 and it still has not been delivered.

On 27 April 2026, Evri informed me that my parcel would be delivered within 48 hours. However, months passed and nothing happened. Since April, I have made countless phone calls and sent numerous emails trying to get an update but I have received no satisfactory response.

Several Evri representatives repeatedly advised me to submit a compensation claim, assuring me that they would locate my parcel and arrange delivery. I clearly stated that I wanted my parcel delivered, not compensation.

In May 2026, I received further calls and emails guaranteeing that if I submitted a compensation claim, my parcel would definitely be delivered soon. Trusting their assurances, I finally agreed and submitted the claim.

After submitting the claim, Evri's attitude completely changed. They requested proof of value, which I provided along with the invoice. They then confirmed receipt of the documents, accepted them, and closed my case without delivering my parcel or providing any meaningful explanation.

Months later, I am still without my parcel. Despite numerous emails and phone calls, I have received nothing but broken promises and poor customer service.

This has been one of the worst delivery experiences I have ever had. I am extremely disappointed with Evri's handling of my parcel and their lack of communication and accountability.
I would not recommend this service based on my experience.

Evri is the worst delivery company there ever was ..they now have misplaced my parcel after waiting nearly 2 weeks ..most of their couriers don't speak English so how do they even know where to deliver parcels they either take them to the wrong address don't deliver at all but say that they have or misplace the parcel..if I could give a 0 I would

I have no idea how this company is still in business as their service is hideous. They throw the package on my front porch under the sign that says not to leave packages on the front porch or they will be stolen. The last package from Snags was slit open by the delivery driver to see if there was anything worth stealing. Guess they didn't want my tights and underwear.

Parcel arrived at location on mar 24, they apparently attempted delivery (addis ababa).
EVRI website is impossible to get an answer because it asked for postcode and they dont exist.
Tracking H0595C0000314450

I bought some trainers from JD delivered by EVRI. When I was tracking my package their website has an add that sent me to another page where my card was cloned. I had to freeze my card and request a replacement. It is unbelievable that they allow this kind of advertising on their website

Item totally destroyed. Will never use evri again.

Horrendous customer service. I don’t understand why this company still exists

The company is beyond redemption. It has no desire to improve and is content to provide an appalling service.
The businesses that engage them must bear some of the blame . Shame on you all.

EVRI sent e-mail re: payment of duties for my delivery. When I clicked the payment link, it went to an unsecured site. I attempted to contact customer service to get the URL of a secure payment site, but no such option was offered. Simply unacceptable. I will no longer purchase from companies who use EVRI for deliveries.

I had a collect/deliver, and the local collect was excellent, but, 6 days have passed since then, & my parcel, for my dad's birthday (which was yesterday) is still 'on the way'. It's only across (the nearby) border into Wales. The complaint chatbot didn't recognise the name, the address or the tracking number, and put me into an eternal loop. I will no longer use them, especially since they rely on useless chatbots, for one, instead of hiring real people, and their delivery timeline is absolute rubbish.