Parcelforce Worldwide Reviews 

After waiting in for a delivery, all I received was an email saying delivery attempt was made and I wasn't at home. 2nd attempt the following day, fortunately I was looking out my window when I saw the parcel force van. A few minutes later I once again received an email saying I wasn't at home! I ran out to the driver before he could leave and asked him why he didn't attempt the delivery and he lied to my face saying he did and I didn't answer. He did then give me my parcel.

Liars!! Your excuses are BS! You're paid to do a job, so do it. And for the record, there are no access issues to my property. And you haven't attempted to redeliver today. I need that parcel, do you realise the knock on effects you have when a parcel is late, especially an important one... hence using next day guaranteed!

Parcel Force couldn’t fit my delivery into my safe place, it was a large box of beer, in trying to ram it in they knocked over a can of undercoat paint (not water based)…it’s contents is now all over my back yard. They then put the box of ON beer in the puddle of paint!!! This has now contaminated the beer.
No message had been left to apologise or take any responsibility.
After contacting ON Beer today to tell them about what had happened it suddenly became a me problem…including the fact that the beer is now covered in paint and not something I would attempt to drink.
Olivia at ON Beer, told me it’s my problem to sort out directly with Parcel Force but had sympathy with me that I had to do so!!
This is embarrassingly low customer service…either refund or send a replacement and make a claim to Parcel Force yourselves…it was you that commissioned them to do your deliveries.
So I now have damage to my property, loss of a can of undercoat and oh yeah…no drinkable beer…what a shower of s***e!

AWFUL! My package didnt arrive in time event though I paid for next day delivery. Terrible customer service and waits of 40 mins to get though.

Never again

They have tried to deliver my parcel 4 times 2 of which i was at home, i heard no knock was downstairs all day, didnt even see a van, tells me “attempted delivery but no answer” ive tried to contact any support so unhelpful, i wrote signs on the door to just leave parcel in alleyway they were just ignored. How can a delivery service that doesnt give any kind of eta expect a collection rather than leaving it on doorstep. Do they genuinely expect people to wait around all day for their parcel. Joke of a business cant do the one thing the specialise in.

I would give 0 stars if possible. If you want a positive customer experience, this isn't courier for you.

If only I could give it a minus 100. Just unbelievably unreliable. The last time we used it the parcel we were awaiting shuttled back and forth for two weeks between its Coventry and London depots and this was aftet over 30 telephone calls

And yet again it’s happened again no parcel and it’s doing it again.

When questioned their answer was a computer error in both cases.

It’s day 6 since the parcel arrived in Coventry and still nothing ba and still doing a tour of the UK 😫😡🤬

Genuinely useless company. Once ParcelForce joined royalmail their service went down the drain. My parcel was meant to be delivered on Friday 9th of October via ParcelForce 48, but those useless clowns managed to send it to wrong post office the same day and today 12th of October parcel status hasn't changed since Friday. Tell me why I pay for Parcelforce 48 when these clowns fail to deliver in the time given. Not even gone lie this company should not exist as they as useless at even simple tasks. I will request my refund for shipping because this is a joke...

just witnessed. A courier throwing parcels on the ground before plonking on a sack truck .REALLY no wonder my last. Parcel was broken asking for. Driver of WR14KPU. I was watching 👀 you

There must be a new "driver" on our round. First failed delivery showed as "address inaccessible", despite the address being freely accessible by every other delivery driver (and regular mail delivery). Latest failed delivery by parcelforce shows a postcode that is not the one given to the sender, so someone in parcelforce is changing it. Parcelforce website now says "Returned to sender" and "incorrectly addressed". Basically, this company is not fit for purpose and we should boycott its use.

I don't think I have ever witnessed incompetence as severe as what exists within this company. My parcel was posted to a PO Box from Royal Mail, using ParcelForce. I have now been informed, Parcelforce do not deliver to PO Boxes. Rather than returning the item to me, they redelivered it to their same Coventry depot 4 times, then lost the parcel. I have now had to call 6 times, spending 4 hours waiting in queues, to be consistently fobbed off, lied to & misinformed. I have now requested to speak with a manager, which also appears impossible to do. The lack of customer service this company offers is abysmal. If I can avoid ever coming into contact with this business and their useless customer service advisors, I absolutely will. I'd rather swim across oceans for a vital organ than trust this company to deliver anything for me again.

If there were less than one star I’d use that. The worst company to deal with, drive past and don’t stop then say they cannot leave the parcel in safe space.. it’s literally pop it over the gate. So blatantly they have not been near the property even though the parcel is 24hr postage. Dreadful company, no contact, no response, every time I have a parcel it’s never delivered. I have actually stopped purchasing from companies that use this dreadful service because it takes me days chasing to get items.

I can't leave blank with stars if I could I would leave blank. Despite you send email stating youll delivered parcel on Saturday didn't happen. Nor any information when youll plan to delivered. Not a single note. Ive paid custom fees on Thursday 8th October since then customer service gone like been wiped of the earth.

The worst delivery company. I put my safe place and accepted delivery. They said they would deliver Thursdsy then messaged at the end of the day to say they had not been able to and would deliver the next day, Friday they said they came twice which is rubbish as I have cctv which shows that no one came anywhere near the house or drive to deliver. Complete,y incompetent and u truthful.

2 parcels returned to sender without ever trying to deliver. Even EVRI have managed to find our house and Royal Mail (your partner firm) deliver to us no issue. Basically 1 driver decides they can’t find your house and you never get a parcel delivers. Pathetic customer service

We always have issues with Parcelfarce they never leave parcels or try neighbours and don’t leave cards.
They have absolutely rubbish tracking and when you request they leave at a shop on a certain day they then bring it out the day before.
My parcel arrived kicked to bits because it’s been in the back of a van for days.
I actively refuse to buy from anyone who uses them to deliver.

Keep sending me daily emails saying delivery today …no delivery, I must say I order a lot of parcels and it is always parcel force don’t deliver 3 wasted days , now what they will do is hand it over to the local post office for delivery another two or three days late , if I could give them zero stars for parcel force I would

Lying about a delivery attempt; I have been home all day and my cameras show that no one tried. I just hate these delivery companies lying all the time.

Disgusting company. Near impossible to get hold of anyone and no way of finding why your delivery is tied up in there system and why it isn’t being delivered. I try and avoid buying from companies who use them, they are that bad.

Unable to book a missed delivery for another attempt.
Hows stupid, this can only be done via app, i dint have a smart phone!