Tickets and info. excellent. Railway journeys, not the responsibility of Train Pal, not great. Scrapped trains, not stopping at my scheduled station (which is an important interchange) with insufficie... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Getting to London was fine but the way back depended on a nine minute changeover at Tamworth. The train from London was ten minutes late so the next train had left a minute or two earlier. This meant... See more
Company replied
Generally excellent! Love that there's no booking fee & easy ticket search & purchase options. Also love the offers, like the TrainPal railcard I recently got giving me 15% off all journeys for 3 mont... See more
Company replied
Always found Trainpal app very good, ease of booking tickets, no booking fees, price hunter, regular updates when a train is late or delayed all good. But it's the rail companies that let the passenge... See more
Company replied
Company details
Written by the company
TrainPal is a Money-saving Train & Flight & Bus Ticketing Platform. Helping you travel across Europe. Our app and websites enable you to compare and book trains & flight& coach tickets with the best possible prices. The Split-Ticket feature could help train travels to save rail fare up to 92%.
Contact info
United Kingdom
- mytrainpal.com
4.1
Great
12K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Misleading practices, unreliable, nonexistent customer service
Misleading promotions which don't materialise.
Invalid or vague codes for discounts which promise more than the reality.
Ultra messy website with confusing and inconsistent paths - clicking the same path leads to different pages;, A utterly useless outdated standard AI bot
and above all a
Terrible Customer Service
For an insight into how the company operates, notice that they answer *every* negative review in exactly the *same* empty way - just to get the Trustpilot rating that they respond!
I used them because Another Provider had a promotion through Trainpal for a Railcard. To activate I booked a simple close train trip with them and they messed it up, tried to charge a lot more than the website said for the service clicked, and sell me much more than I had chosen - and when I caught it and asked their bot and Cust Serv got no where. I sorted things out by myself at the station, but I would never use them on their own to book anything.
10 October 2026
Unprompted review
Reply from TrainPal
Hi twice , thanks for your feedback.
We apologize for the inconvenience. For further assistance, please use the link below to find our support team’s contact details in your language/country and describe your issue: https://www.mytrainpal.com/faq#contact-trainpal
Better place to ticket without fees
I used to have another app when someone has introduced TrainPal. No booking fees with better features than competitors. Updates are very timely. I suggest that Train companies should give authority to websites like TrainPal to deal the delayed repay claims. It is not straightforward claims.
13 October 2026
Unprompted review
Reply from TrainPal
Dear M Asghar, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Reply from TrainPal
Dear Jamie Seedhouse, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Great app Lners app told me sold out…
Great app Lners app told me sold out and higher price. Downloaded this and tickets available and purchased. Updates throughout the day also
2 October 2026
Unprompted review
Reply from TrainPal
Dear Mr James, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
I always use it
I always use it. Very easy. This app saved me already a lot of money !
13 October 2026
Unprompted review
Reply from TrainPal
Dear Valerio Paduanelli, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
TrainPal literally robbed me
People reading this, don’t think, “oh look, TrainPal have resolved all these problems” because that’s just for show. They are lying and talking BS.
I Contacted the support team to basically be told to do one. No chance of a refund for a train I didn’t catch robbing bastards
I bought train tickets costing £17.80
On the morning of this journey, the client I was travelling to meet cancelled. So therefore I no longer need to take the train. TrainPal flat out say they are non refundable which makes absolutely no sense!
The tickets are not going to be used. I’ve actually been robbed by a scumbag company.
It’s like someone walked up to me, took my wallet and money and then gave me a real hard slap round the face just to make sure I was aware
I’ll try the bank and get my money back from them
DISGUSTING!
14 October 2026
Unprompted review
Reply from TrainPal
Hi Jason Montague, thanks for your feedback.
We apologize for the inconvenience. For further assistance, please use the link below to find our support team’s contact details in your language/country and describe your issue: https://www.mytrainpal.com/faq#contact-trainpal
Brilliant app!!!
12 October 2026
Unprompted review
Reply from TrainPal
Bonjour MR C CHRISTOPHOROU, Merci beaucoup pour votre commentaire positif. Nous sommes ravis d'apprendre que vous avez eu une expérience agréable avec nous. Nous nous efforçons de fournir le meilleur service client possible et sommes ravis de constater que nous avons réussi. Merci pour votre soutien et nous sommes impatients de vous servir à nouveau.
We requested a refund for our train…
We requested a refund for our train tickets due to train cancellation. It was refused. Our original journey was a return trip from London to Liverpool Lime Street with a stop at Birmingham New Street. The second leg of our journey (Birmingham New Street to Liverpool Lime Street) was cancelled due to wire problems (and the subsequent two trains were also cancelled). Any delay would be more than 2 hours at least. We did not go to Liverpool as the delay would be more than 2 hours at least and we would have missed our event. We had to return to London from Birmingham New Street. Trainpal customer service told us to contact LNR for refund. But LNR in turn asked us to contact the actual train operator, Avanti West Coast. Avanti replied that we had to ask the retailer i.e. Trainpal to refund because the tickets were not bought from them directly. We are now really caught in the middle. We tried the chat on Trainpal apps and they said our tickets were consumed because we took the first leg of train. But we could not complete our journey without the second leg!! They sold a through ticket. This should not be a reason to refuse refund.
10 October 2026
Unprompted review
Reply from TrainPal
Hi May, thanks for your feedback.
We apologize for the inconvenience. For further assistance, please use the link below to find our support team’s contact details in your language/country and describe your issue: https://www.mytrainpal.com/faq#contact-trainpal
Good app
Easy App and never have any issues. Prices are competitive.
12 October 2026
Unprompted review
Reply from TrainPal
Dear PAUL WILKIN, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Booked a return?? Check the date before you pay!!!
Bought a return ticket for a one day trip. The TrainPal app randomly allocated the return date more than a month in the future. Only became apparent when the ticket was scanned at the station barrier. Had to buy a single to get home. TrainPal refused to refund the wrongly dated return portion of the additional single.
As a small extra gripe, the TrainPal chat bot is incredibly annoying and frustrating to try and navigate.
Will be using Trainline in future.
12 October 2026
Unprompted review
Reply from TrainPal
Hi Ian Loughlin, thanks for your feedback.
We apologize for the inconvenience. For further assistance, please use the link below to find our support team’s contact details in your language/country and describe your issue: https://www.mytrainpal.com/faq#contact-trainpal
Reply from TrainPal
Bonjour Olivia Martin, Merci beaucoup pour votre commentaire positif. Nous sommes ravis d'apprendre que vous avez eu une expérience agréable avec nous. Nous nous efforçons de fournir le meilleur service client possible et sommes ravis de constater que nous avons réussi. Merci pour votre soutien et nous sommes impatients de vous servir à nouveau.
Easy to use
Easy to use - e-ticket is what i need and get without having to go to a vending machine
23 September 2026
Unprompted review
Reply from TrainPal
Dear Thomas Kessler, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Easiest and best app for booking
Been using trainpal for a few years now and always been easy to use and with no booking fees it has to be the site to use. Easy navigation and gets the best price available 👍👍👍👍👍
12 October 2026
Unprompted review
Reply from TrainPal
Dear David Turner, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Incredible fares.
12 October 2026
Unprompted review
Reply from TrainPal
Dear ERIC AKPAH, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Started using TrainPal as offered…
Started using TrainPal as offered cheaper train tickets. Lulled me in! Four weeks later, the daily train rate has increased by about £12 a day. I’m no better off so switching back to SE Trains app
12 October 2026
Unprompted review
Reply from TrainPal
Hi Mark Bigg, thanks for your feedback.
We apologize for the inconvenience. For further assistance, please use the link below to find our support team’s contact details in your language/country and describe your issue: https://www.mytrainpal.com/faq#contact-trainpal
Mis-sold - not as described. Avoid
Booking Gave me seat reservation option which I selected. I like to face forwards on the direction of travel. When the ticket came through there is no seat allocation. I have been mis-sold these tickets and also wasted/lost a silly amount of time on customer service line. Not quick. Not convenient and not sold as described. Avoid
Generic response below. I tried that already. Useless
12 October 2026
Unprompted review
Reply from TrainPal
Hi Davinia Bremner, thanks for your feedback.
We apologize for the inconvenience. For further assistance, please use the link below to find our support team’s contact details in your language/country and describe your issue: https://www.mytrainpal.com/faq#contact-trainpal
I don't understand why nearly all…
I don't understand why nearly all tickets are advanced. It means that if for any reason I have to cancel late then I can't get my money back(just lost another £34 because of this).Let's face it train companies are overselling anyhow as there are not enough seats available for the number of tickets sold. The whole system is wrong.
12 October 2026
Unprompted review
Reply from TrainPal
Hi McElhatton Peter, thanks for your feedback.
We apologize for the inconvenience. For further assistance, please use the link below to find our support team’s contact details in your language/country and describe your issue: https://www.mytrainpal.com/faq#contact-trainpal
Train pal review
Ripped off for over £40 for weekly train ticket. Logged on to my account and was told no bookings activate. Chased up with their senior manager and was told issue was not on their side. Now lost over £40 which I won't get back. Stay clear of them is my advice. Just received email back saying here are agents contact details. They obviously didn't properly read my review as I said senior had already made a decision regarding not giving me a refund!
12 October 2026
Unprompted review
Reply from TrainPal
Hi Marc Mcpike, thanks for your feedback.
We apologize for the inconvenience. For further assistance, please use the link below to find our support team’s contact details in your language/country and describe your issue: https://www.mytrainpal.com/faq#contact-trainpal
Was easy to book a train ticket
5 October 2026
Unprompted review
Reply from TrainPal
Dear Gloria, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Reply from TrainPal
Dear Isabelle Louisy, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
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