NM

NM

United Kingdom

Reviews

Review of BIOVEA


Rated 5 out of 5 stars

Melatonin in a flavour & form that…

Melatonin in a flavour & form that works! Recommended by my GP for my teen & it's wonderful. They also offer free shipping every so often, so I try to order when this is available to save on postage fee. Always fast delivery (within 2 days) even though it's shipping from Europe. Very pleased.

18 August 2026

Reply from BIOVEA

Hello,

Thank you for your valued input! We take pride in our products and are happy to see them being enjoyed by our loyal customers. Thank you for being a part of the BIOVEA Family!

Yours Sincerely,
BIOVEA

Review of TrainPal


Rated 4 out of 5 stars

Generally excellent

Generally excellent! Love that there's no booking fee & easy ticket search & purchase options. Also love the offers, like the TrainPal railcard I recently got giving me 15% off all journeys for 3 months - especially useful as I currently don't qualify for any type of normal railcard. My slight issues are that the app crashes on trains so it says there are no bookings when there are, just when you need to show tickets. To sort this out, I simply screenshot all my tickets ahead of the journey & this works fine. Also a bit annoying to have to enter every traveller age when buying tickets as I don't know why this is relevant to buying tickets, unless you're a child. This makes the ordering process take longer than it should. Other apps don't require this, so I don't know why TrainPal does. On the whole though, very happy.

24 September 2026
Unprompted review

Reply from TrainPal

Dear NM, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.

Review of Teststar


Rated 1 out of 5 stars

Useless customer support & no pay out!

I’ve earned £20 using TesterUp, however since December the app has stopped tracking any new installs despite following all instructions correctly.

This means I am unable to complete further offers or reach the £35 withdrawal threshold.

I have contacted support multiple times and provided screenshots, but keep receiving the same generic response stating that I have installed the apps incorrectly or previously used them, which is not the case.

As a result, I currently have £20 in my account that I am unable to withdraw due to a technical issue that has not been resolved.

Very frustrating experience.

20 March 2026
Unprompted review

Reply from Teststar

Thank you for your feedback. We acknowledge that this change may be disappointing. We recently adjusted the payout threshold as part of our ongoing improvements. Our aim is to enhance the experience for all users. We appreciate your support and hope you continue to enjoy our app. Your input is important to us.

Review of Testerup


Rated 3 out of 5 stars

Was good, but not anymore

This used to be good & I played games & got a couple of payouts, but for the past couple of months, whenever I try to earn money it doesn't work, plus when I got to the £20 withdrawl amount, they increased it to £35. I've tried downloading numerous games in the correct way, through Tester Up, as I've always done before, but Tester Up doesn’t register them, so I play a bit & don't get credited. Every time I contact Tester Up, they simply say I must have downloaded it wrongly or installed it before, neither of which are true. I know I'm doing the right thing as it's the same thing I did to download games before & it worked fine. They've also now increased the withdrawal amount so I'm stuck, not having earned enough to withdraw, but not able to earn more as Tester Up doesn't register the games I download through them. Very frustrating. Nobody will help me, they just keep saying I've done it wrong when clearly their app isn't tracking properly.

6 March 2026
Unprompted review

Reply from Testerup

Thank you for your feedback. We acknowledge that this change may be disappointing. We recently adjusted the payout threshold as part of our ongoing improvements. Our goal is to enhance the experience for all users. We appreciate your support and hope you continue to enjoy our app. Your input is valuable to us.

Review of Gelato - production on demand for global creators


Rated 5 out of 5 stars

AMAZING print on demand Etsy combo!

I've recently started using Gelato for print on demand products. I'm in the UK, and have an Etsy shop. So far, I am absolutely thrilled with Gelato! The product samples have 50% off and the quality of items is amazing! Every time I've contacted customer support they've been incredibly helpful, and more than able to sort out my teething issues. The chat allows you to get through to a real person, which is amazing, and their chatbot is very good at sorting out general enquiries, even when they are complicated - it just told me how to add individual shipping profiles in another country which still allows me to link Gelato and Etsy! Plus their wholesale product prices for things I sell, are far better than any other print on demand company I've found! Extremely pleased with Gelato!!

4 October 2025
Unprompted review

Reply from Gelato - production on demand for global creators

Hello,

Thank you so much for sharing such an enthusiastic review!

We’re happy to hear how satisfied you are with the product quality, customer support, and our chatbot’s helpfulness in managing your Etsy integration.

We truly appreciate your trust in Gelato and look forward to supporting you as your shop continues to grow. 

Kind Regards,

Andrzej
Gelato Support Team

Review of Communications Ombudsman


Rated 5 out of 5 stars

Absolutely amazing experience

Absolutely amazing experience. Overcharged by O2 for years, then lots of O2 mistakes resulting in so many stresses. The Communications Ombudsman, took our details and fought O2 until we got a satisfactory outcome. So lovely to have someone on our side who can make big companies stick to the rules instead of flouting them. Thank you!

14 May 2025
Unprompted review

Review of Cover My


Rated 5 out of 5 stars

Excellent cover

Excellent cover. Extremely good price, and very straightforward to put in place.

19 April 2025

Reply from Cover My

Hi

Thank you for taking the time out to leave us a review. Please do not hesitate to contact us if we can assist with anything on 0208 626 9454. Our customer care team is available Monday to Friday from 9am-5pm.

Kind Regards
Anna

Review of Wild


Rated 5 out of 5 stars

Best deodorant ever!

I've honestly never found such an effective deodorant. Before using this I'd have to reapply deo throughout the day but with this I can still smell the lovely fragrance at the end of a busy day! It's absolutely amazing stuff!

8 March 2024

Reply from Wild

Hi! 

Thank you for your kind words - we're glad to hear Wild is working so well for you! 💪

We hope life on the Wild side continues to treat you well! 😄

Team Wild

Review of Allianz Insurance

Review of Regatta


Rated 3 out of 5 stars

Quality has really gone downhill but great Customer Service

Every coat I've bought from Regatta recently has had to be returned because it's broken - either the zip, or the toggle, or the fabric. The quality seems to have really gone downhill as I used to buy Regatta without any issues at all. On the plus side, their Customer Service is really good so I can return things for refunds very easily. Regatta need to look at their suppliers and start making coats the quality they were before. This has really put me off buying from Regatta again.

28 February 2024

Reply from Regatta

​​​

Hi 

Thank you for taking the time to share your review.

We are sorry to hear of your experience and apologise for any disappointment. Please be assured this feedback will be passed to the relevant teams. 

Thank you again for your review.

Kind Regards,
Emily

Regatta Customer Services Team

Review of Emma Bridgewater


Rated 4 out of 5 stars

Lovely tins but damaged card

Lovely tins but the card I ordered was just in the box loose with the tins so was all creased when it arrived. Did email about it but haven't heard back. Not up to usual standard.

5 December 2023

Review of Emma Bridgewater


Rated 5 out of 5 stars

Always excellent

Always excellent, beautiful products, long lasting and amazing customer service if anything is wrong. That's why I keep coming back for more beautiful pottery!

1 November 2023

Review of Yodel by InPost


Rated 5 out of 5 stars

Reply from Yodel by InPost

We’re delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.

Review of Emma Bridgewater


Rated 5 out of 5 stars

Lovely personalised mug

Lovely mug, brilliant personalisation & great customer service. You also can't beat Emma Bridgewater quality, lasts better than any other mugs I've found.

30 January 2023

Review of Lakeland


Rated 3 out of 5 stars

Not what I was expecting

I know Lakeland are meant to be good but I've had so many problems I'm not sure I'd rush to use them again. Tried calling to reserve something & clearly got a trainee who had no idea what I was talking about, told me I could buy Lakeland products at my local petrol station & said she'd never heard of the main Lakeland store in Windermere. After lots of confusion & me explaining to her about Lakeland, she said she'd reserve the item for me in store. I wasn't convinced so called back & spoke to someone else who said they can't reserve things in store, so I'd been given completely wrong information - glad I didn't drive for 2 hours to the store to discover nothing had been reserved! Finally managed to order a heated clothes airer & cover though not the bundle I wanted even though all the bits were in stock to order?! Airer arrived damaged - big dent in the bottom - then the next day another airer arrived. I called Lakeland who had no record of the second airer but told me to keep it & they'd collect the damaged one. Collection arranged & waited in all day but it wasn't collected. It was then collected the following day. What an absolute palava!!

10 October 2022

Reply from Lakeland

Thank you for taking the time to leave your review, Sorry I was not able to catch you on the phone. I'm so sorry to hear that you had experienced this level of service from us, this is not the standard I would expect anyone to receive. I have popped a little something in the post for you and do hope you will give us a chance again in the future. Kind regards Heather T

Review of GO Outdoors


Rated 3 out of 5 stars

Usually good but today not so much

Usually good but today not so much. Overcharged on one item. Took it back into the store to have the difference refunded, miserable lady at the till, no apology for overcharging or for bringing the error to their attention. Also tried to return an Amazon package using their UPS service but they said they couldn't do it & I needed invoices stuck to the outside of the package, which is not what Amazon sent me at all. Again no real apology for not being able to help, just matter of fact. Maybe this lady would be better not on the tills as she doesn't create the best impression or welcome.

23 June 2022
Unprompted review

Reply from GO Outdoors

Hello,

Thank you for taking the time to leave a review.

I do apologise for the overcharge that happened in store as well as your store experience.

In order for us to investigate this further please contact us at onlinereviews@gooutdoors.co.uk including your review reference #10601627 within the subject and contents, followed by your Order Number, Full Name and Billing address, the store address including date and time you went.

If you wouldn't mind as well just elaborating to the team about this amazon return we would appreciate this.

Kind Regards,
Lauren
GO Outdoors Online Reviews Team

Review of FibreNest


Rated 3 out of 5 stars

Not great

The internet works ok most of the time although recently has started dropping out very frequently. We have a 5 bed house and I was quite surprised that for our £40 a month bill we only get 1 router in the house which doesn't extend right around our house. We have to use an extender which we bought privately as FibreNest said for them to give coverage to the whole house we'd have to buy one of their packs for around £80! Tied into using FibreNest for now so we have no alternative, but coverage isn't great, apart from in the living room - where the router is.

2 June 2022
Unprompted review

Reply from FibreNest

Hello NM,

Thank you for your review.

I am sorry to hear you are encountering issues with your service, please contact our customer service team on 0333 234 2220 or via email at support@fibrenest.com and they will be able to investigate this for you.

With FibreNest we install 100% full fibre connections into the new build properties, the full fibre connection means higher speeds are achievable along with a stronger connection. I would recommend looking over the link I have included below for more information in regards to why FibreNest is installed on the sites. https://www.fibrenest.com/why-fibrenest

Please do not hesitate to get in touch with any future queries.

Kind Regards,
Emily

Review of SportsShoes.com

Review of Millets


Rated 5 out of 5 stars

Excellent service from Millets

Excellent service from Millets. Price for the item was better than anywhere else and the product was delivered quickly. Perfect item and service.

11 January 2022

Reply from Millets

Good afternoon,

We appreciate your positive review.

We're happy to see that you've received fantastic service and that you managed to find a great deal.

If you require assistance in the future, please contact us so we can help you.

We hope you will take the time to shop with us again.

Kind regards,
Alfie
Millets Online Review Team.

Review of CITY MOVES


Rated 1 out of 5 stars

Absolutely awful experience

Absolutely awful! Avoid. Completely underestimated our relocation. Ran out of packing boxes on first day. Had to pack over 2 days instead of 1. Even after 2 van loads they still had to send a 3rd van on completion day to get more things, due to underestimating the move at the start. Removal people worked hard but were very unprofessional and were given incorrect info about our move date from their office. Unpacking took 2 days instead of 1. Office and management staff completely disorganised. 3rd van of stuff arrived 2 weeks after our move but was sent on badly and dangerously packed pallets so we had to unload it ourselves. Absolutely ridiculous company. Have escalated complaint to the Removals Ombudsman.

12 October 2021