Booked a return?? Check the date before you pay!!!
Bought a return ticket for a one day trip. The TrainPal app randomly allocated the return date more than a month in the future. Only became apparent when the ticket was scanned at the station barrier. Had to buy a single to get home. TrainPal refused to refund the wrongly dated return portion of the additional single.
As a small extra gripe, the TrainPal chat bot is incredibly annoying and frustrating to try and navigate.
Will be using Trainline in future.
12 October 2026
Unprompted review
Reply from TrainPal
Hi Ian Loughlin, thanks for your feedback.
We apologize for the inconvenience. For further assistance, please use the link below to find our support team’s contact details in your language/country and describe your issue: https://www.mytrainpal.com/faq#contact-trainpal