AEROPOST has the process streamlined. It was quite easy to set up an account for free and to send an item from AMAZON to their address. Their rates are reasonable. Just know that you may be paying exo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I took off a star because, my package was at customs for seven days, since it was my first time shipping with you guys I thought it was normal only to find out it wasn’t. However once it was brought t... See more
Company replied
I was surprised that while the clerk was talking to me about my mail pick-up, a woman stepped up, interrupted our conversation, and engaged the clerk in a lengthy conversation while I stood there and... See more
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The Delivery Service and Customer Support was GREAT! The only real negative comment is the pricing just continues to go up every time I use it. Some of the "add-ons" are excessive and I don't feel t... See more
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Company details
Written by the company
Our purpose: Empowering our communities by connecting them to global markets. We are a Logistics Technology company committed to innovating the cross-border logistics experience. Aeropost is the prominent player in the Latin American and the Caribbean markets, supporting millions of consumers, businesses, retailers, and marketplaces in their cross-border logistics needs.
Contact info
1 Aeropost way, 33206, Miami, United States
- +1(786) 322-2032
- service@aeropost.com
- aeropost.com
4.1
Great
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Worst company I’ve ever used to ship
Worst company I’ve ever used to ship. I will never use this shipping company ever again. And I would never refer anyone to use this company. They are a lil affordable but anything cheap never good. They gave me a hard time clearing the package. I told them all the stuff are used goods. Like I wear the stuff before and at least once or not at all n decided to give them away and they insisted that they are new n they need receipts. Also a bag was in the package whatever that was used to open the package slice the bag. I’m super disappointed with the service. And not to mentioned this specific agent Latiff M. Give no compassion about the situation the agent tell straight that he/she can’t help me. Even begging n asking for advice what to do!!! Wish I could give 0 zero
19 September 2026
Unprompted review
Got my order
Got my order. It was delivered as expected and had no issues when collecting. Process of collection was quick.
16 September 2026
Reply from aeropost
Hello, Aruna.
Thank you for your comment! We’re happy to know that we have met your expectations. We strive to provide the best service and ensure our customers are satisfied. If you need anything else, please don’t hesitate to let us know.
Best regards!
aeropost Team.
Terrible service
Terrible service. There is no customer service or support. I was trying to contact them for over a week. The issue was never addressed, and my package was sent to a wrong destination. Now I am losing time and money, waiting more than two weeks to hear any news about my package. If you want a serious cargo company, do yourself a favor and skip this one.
21 September 2026
Unprompted review
Reply from aeropost
Hello, Henry.
We deeply regret the inconveniences you have experienced with our service and offer our sincerest apologies for the issues caused.
Please rest assured that we are handling your case with the utmost care and urgency to provide you with a prompt resolution. We truly appreciate your patience and understanding as we continue working on it.
Kind regards,
aeropost Team.
Reply from aeropost
Hello Euston!
Thank you very much for your feedback! We sincerely appreciate your kind words and are delighted to know that you had an excellent experience with our customer service at aeropost.
Providing exceptional customer service is one of our top priorities, and we are committed to ensuring every interaction is positive and helpful. If you have any further questions or need assistance in the future, please do not hesitate to contact us. We are here to help.
Once again, thank you for your comments and for choosing aeropost. We look forward to serving you again very soon.
Best regards,
aeropost Team.
Reply from aeropost
Hello, Jennifer!
Thank you very much for your comment! We’re glad to know that we have met your expectations. At aeropost, we constantly work to provide quality service and offer the best possible experience to our customers.
Best regards!
aeropost Team.
I purchased 3 products
I purchased 3 products, 5 items in total and only two showed received by Aeropost but delivered by Amazon.
16 September 2026
Reply from aeropost
Hello, Ghe.
Realizing an item is missing from your package is definitely frustrating, and we want to help you sort this out right away. To review the details of your shipment and start our investigation, please email us directly at poscustomerservice@aeropost.com or reach out https://aeropost.com/POS/en/help#CONTACTUS.
As a quick reminder to ensure we can properly process your claim, these reports need to be filed within 10 business days of your package's arrival at our counter, locker, or warehouse. We are standing by to look into this for you!
Kind regards!
aeropost Team.
I am very thankful for the quick…
I am very thankful for the quick service and value of packages. Before it was quite a long wait. Disappointed that's there is no cash payment now and only bank cards.
16 September 2026
Reply from aeropost
Hello, Camille!
Thank you so much for noticing the faster service. We've been working hard to reduce wait times, so knowing you're seeing the speed and value firsthand means a lot to our team.
We truly appreciate your honest feedback, as it helps us understand our customers' experience better. Thanks for continuing to choose us for your shipments to Trinidad!
Kind regards!
aeropost Team.
Over charged by 4.5 times the correct amount.
Aeropost quoted me and gave me a shipping charge of roughly $188.00. I received it and paid it. Then another charge appeared for the same item. They did not have the right product code. They charged me an additional 742.00 and held my package valued at $1200 until I paid it. I was stuck. Customer service promised they would respond in 48 hours by email when I opened a ticket. 96 hours later, I asked them about it. They hide behind Whats App text. Cannot provide any proof. What they did provide did prove they were incorrect insomuch as they used 2 product codes, one upping the price substantially. Only one is valid. A product can't have two codes. No one has responsibility. Responses, like "I will send it to the correct department" or I can only collect, or I can only deliver. "Complaints go elsewhere"., and "I cannot provide you with a phone number" and so on. I used this company for a long time, but all of a sudden they have gotten greedy and very, very bad. Next communication said "the management" and "they" had the information and so on. You get the picture. No accountability. Slippery is what I would say.
1 September 2026
Unprompted review
Reply from aeropost
Hello, Myra.
We completely understand the impact of seeing such a large difference between the initial quote and the final charge. A change of that magnitude causes a lot of frustration, and we apologize for the communication delays while our team investigated your case.
We have already sent the official import declaration for your package to your email. Our goal is for you to have complete clarity regarding the origin of these charges. We invite you to review the detailed document in your inbox.
If you need us to analyze the details of this customs declaration, you can reply directly to that email or contact us at: https://aeropost.com/SJO/en/help#CONTACTUS.
We’re here to help. Once again, we sincerely apologize and thank you for your valuable feedback.
Cordially,
aeropost Team.
The support from the personal is very…very good.
The support from the personal is very good.
The system is friendly to use.
They are on time.
25 August 2026
Reply from aeropost
Hello, Judmar!
Thank you for taking the time to share your feedback about our services. We strive every day to provide the best possible experience, and your comments are essential in this continuous improvement process.
We want you to always receive the service you deserve, and your feedback motivates us to keep refining every detail. We’re glad to know we can count on your support to make every experience excellent.
Best regards!
aeropost Team.
This was my first time shopping online
This was my first time shopping online, and everything went perfectly.
24 August 2026
Reply from aeropost
Hello, Emily!
Thank you very much for your 5-star rating! We are delighted to know that we are meeting your expectations. But we won’t stop here, we will continue striving to provide you with the service you deserve. Our goal is to always maintain the quality of service you are accustomed to.
We are here for you!
aeropost Team.
The staff was friendly
The staff was friendly, professional, and clear in articulating the details of shipping and receiving
23 August 2026
Reply from aeropost
Hello Denise!
Thank you very much for your kind comment! It lets us know that we are doing things right, and it is our pleasure to make your shopping experiences easier. We will continue working hard to maintain the high quality of service you are accustomed to.
Best regards!
aeropost Team.
Reply from aeropost
Hello, Wayne!
Thank you very much for your feedback! We sincerely appreciate your kind words and are delighted to know that you had an excellent experience with our customer service at aeropost.
Providing exceptional customer service is one of our top priorities, and we are committed to ensuring every interaction is positive and helpful. If you have any further questions or need assistance in the future, please do not hesitate to contact us. We are here to help.
Once again, thank you for your comments and for choosing aeropost. We look forward to serving you again very soon.
Best regards,
aeropost Team.
promptness
25 August 2026
Reply from aeropost
Hello, Sylvester!
Thank you very much for your 5-star rating! It lets us know that we are doing things right, and it is a pleasure for us to make your shopping experiences as simple as possible.
Best regards,
aeropost Team.
Reply from aeropost
Hello, Marva!
Thank you for your comment! We’re happy to know that we have met your expectations. We strive to provide the best service and ensure our customers are satisfied. If you need anything else, please don’t hesitate to let us know.
Best regards!
aeropost Team.
Confusing process. Ended up never receiving my package.
Confusing process for updating customers about package status. Contradictory information. Examples:
#1
The app indicate that the package was "in the process of being handed over to the airline" and that it was scheduled to leave on a specific date. This turned out to be untrue. See #2...
#2
5 days after Aeropost indicated that my package would be on a flight I received a notice that the flight was delayed. I've never heard of a flight that was delayed for 5 days! No further information was offered.
In the end...
I never received the package due to confusing information. I lost $162 dollar that I spent on the merchandise in the package. Aeropost simply is not organized and they show little interest in customer service. Look elsewhere for better service.
17 August 2026
Unprompted review
Reply from aeropost
Hello, David.
We sincerely apologize for the inconveniences you’ve experienced. The airline responsible for transport presented a series of logistical delays with the cargo carrying your package, which unfortunately fell outside of our direct control. Even so, we completely understand the frustration this situation may have caused and truly appreciate your patience and understanding.
We are pleased to inform you that your package is now ready for pickup at our counter!
We deeply value your feedback, as it helps us identify opportunities for continuous improvement in our logistical and customer support processes. At aeropost, we are committed to providing a transparent, efficient, and high-quality service, even when facing external logistical challenges.
If you need additional information or further assistance, please feel free to reach out through our support channels at https://aeropost.com/SAL/en/help#CONTACTUS. We are here to help you with pleasure and commitment.
Kind regards,
aeropost Team.
It does not have a phone to call to…
It does not have a phone to call to speak to customer service a one on one you have to text over and over you can't ask a direct question
11 August 2026
Reply from aeropost
Hello, Gillian!
We are deeply sorry for the inconveniences you’ve experienced. We know how important it is to get quick answers to your questions. Although we no longer offer phone support, our team is fully available to assist you through our official channels at https://aeropost.com/POS/en/help#CONTACTUS.
We’d be more than happy to help you with whatever you need—we’re here for you!
Cordially,
aeropost Team.
The experience is awesome
The customer service is excellent. Everything is explicit and easy to navigate and the support system is great.
14 July 2026
Reply from aeropost
Hello, Roxanne!
Thank you very much for your kind comment! It lets us know that we are doing things right, and it is our pleasure to make your shopping experiences easier. We will continue working hard to maintain the high quality of service you are accustomed to.
Best regards!
aeropost Team.
Reply from aeropost
Hello, Louise!
Thank you for sharing your experience with us. We’re glad to hear that you are satisfied, and rest assured we will continue working to provide you with the service you deserve. We truly appreciate your trust and support!
Best regards!
aeropost Team.
Reply from aeropost
Hello, Orekia!
Thank you very much for your comment! We’re glad to know that we have met your expectations. At aeropost, we constantly work to provide quality service and offer the best possible experience to our customers.
Best regards!
aeropost Team.
Service was fast and very convenient as…
Service was fast and very convenient as always.
11 August 2026
Reply from aeropost
Hello, Bruce!
Thank you for your comment! We’re happy to know that we have met your expectations. We strive to provide the best service and ensure our customers are satisfied. If you need anything else, please don’t hesitate to let us know.
Best regards!
aeropost Team.
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